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iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song

iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song. Note. Library was moved from PC to MAC. I am signed in to Itunes with the Apple ID created on the old computer which is different than the Apple ID used to set up the MAC.

Posted on Jul 21, 2012 4:06 AM

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Posted on Oct 3, 2013 5:15 PM

I'm experiencing the same thing under iTunes 11.1.1:


  1. iTunes says the computer is not authorized, prompts me to authorize
  2. I enter my credentials, iTunes says computer is already authorized
  3. When I attempt to play song, iTunes starts at bullet point 1 above over again.


My attempted fixes:


  1. I tried everything in this support document, to no avail: http://support.apple.com/kb/TS1389 (Note: I cannot find a SC Info folder on my Mac)
  2. Deauthorize and then reauthorize computer
  3. Delete song and try to redownload from iTunes store - there's only a button that says 'purchased' with no option to redownload it


Note: I am using only one iTunes account, and I double checked the song info - I'm authorizing the correct account - 12 songs from the same album purchased at the same time play fine. As does the song in question - from the finder. Only iTunes stubbornly refuses to play it.


The most odd thing is that iTunes music is DRM free - the song in question was purchased only a few months ago. Thus there's no need to authorize the computer to play it.


I was hoping that iTunes 11.1.1 would cure it - no dice.

31 replies

iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song

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