mountain lion up-to-date redeem code says 'this code has already been used'

as posted elsewhere....

Via the Apple UK website I had a techie give me a call (It was immediate). The guy explained that Apple gave out consumer Mountain Lion codes early to some people (I'm guessing journalists). These codes were then sent out today to consumers- us lot.

Apple are aware of the problem and they will send out new emails with new codes to affected people. I have been told that they might come today or early tomorrow. So that could be anything from 0-16 hours!

kk that sounds ok don't mind waiting anyway, the weather is brilliant so I am off on my bike and wouldn't want to be tempted to come back ealry to install ML!

Got the same error while trying to download it

Via the Apple UK website I had a techie give me a call (It was immediate). The guy explained that Apple gave out consumer Mountain Lion codes early to some people (I'm guessing journalists). These codes were then sent out today to consumers- us lot.

Apple are aware of the problem and they will send out new emails with new codes to affected people. I have been told that they might come today or early tomorrow. So that could be anything from 0-16 hours!

cmon peeps,, the info is plastered over the threads,,,,

as posted by venom

Brilliant News Apple has screwed up, fair enough they put there hands up and confirmed the error - now give em a few hours to resolve!. (im getting the same error aswell - Code Redeemed)

I believe in you Apple - Dont let me down.

I'm having the same trouble in the U.S. I just got off the phone with Apple Care and was given the same information that the codes were given out previously on July 23rd and that they are working to resolve the issue. Hopefully they do so quickly...

Same issue in Canada.

I passed 30 minutes with Apple Care and to conclude their engeneers are working on a fix. They will identify the impacted users and they commit to send a working redeem code in the next 24 hours.

Heeeyyy nice to be part of it: Same here from Germany ... Code already in use. The german support-Hotline told me that they can't handle the issue right now, but I should call again tomorrow.

Its really poor that such pre-alpha state web-services get launched when still working incorrectly.

just had my call from joint venture,, they werent actually aware of the problem, BUT as posted above,, apple are aware,, so why people keep moaning is beyond me,,

woooosaaaahhh people,, it's sunny outside.. go skate..

I purchased two Mac Book Airs since June 11 and tried to use a different redeem code for both computers and got the message "This code has already been used. Each code may be used only once." on both redeem codes.

I've never used the code before and Mountain Lion doesn't show up in purchases. What a mess!

>>ad15 said: apple are aware,, so why people keep moaning is beyond me

ad15, just because apple is aware of the problem is not my concern. What bothers me (and Im sure a lot of people) is why Apple doesnt stop issuing the codes for a few hours, fix the problem and then start issuing valid codes!!??

If you goto McDonalds and they give you bags/boxes with food missing, would you not be moaning?

To add to that, if it is happening to many customers, and McDonalds knows about the problem, would you stop moaning?

Same here in New Zealand - Get your **** together Apple. I called up applecare once and also a second time (as they asked me to call back after an hour if the problem persists) and basically told me to wait. Yay.

signed in to get the code yesterday on German Apple Page at 14.30 - till today 8.15 no code was sent to me. Contacted support 5 times - they told me 4 times that they have sent it again... so still waiting for all these emails.

I posted in this thread earlier. I'm not that bothered that we have to wait a little while to get the new codes. I do think however, that Apple have handled this with complete arrogance. There is not an official statement ANYWHERE on the Apple website. No timeframes for being sorted out and no reassurance that it will. Customers are being left to find their code is not working, and then we don't know if Apple will automaticaly be aware we have a problem. I emailed support over 17 hrs ago, and have had no response. Some customers have spent over 40mins on support telephone lines because they dont know what is going on.

Poor show Apple.

Mistakes happen, that's not necessarily a problem. I can appreciate that Apple are launching a new product and they are a tad busy. However, I find it pretty poor that Apple are treating customers who paid $1000+ for a laptop so badly in terms of keeping us informed on when they will be getting their **** together and sending out updated codes.

Nowhere on their website can I see any mention of a problem (you'd at least expect to see it in the Up to Date page) and I've not had any email from them with a timescale or even a reply to my email to their uptodatesupport@apple.com address.

Come on guys, get your act together.

They never say officially that they messed up everything! If Apple can't handle this much user well don't release it once all around the world! I wouldn't mind to see that my country can download ML after two days not the day it releases.

It's way better than waiting for email, see it's been used, and waste such a time to see what the heck is going on! Do it based on timezone or by continent.

But they more proud to act like they couldn't handle it. (I'm a fan boy not a hater but sometimes ... )

Never mind good luck for everyone.