Previous 1 2 3 4 5 6 Next 84 Replies Latest reply: Aug 14, 2012 11:30 PM by gregoryfromsierravista Go to original post
  • fox2319 Level 1 (0 points)

    Just received a couple of emails with the replacement code. No mention of the initial problem and no chance of checking this out until I get home

  • Maziyar Level 1 (10 points)

    They just sent me a new code. I'm downloading it now.

  • Hewman780 Level 1 (0 points)

    Still nothing here,


    Ive just phoned apple care in the UK - And the American sounding chap I spoke to was not aware of the issue?? REALLY!! -


    He's popped me on hold and is checking something - Been on hold for the last 10 Minutes!!! - Its ok though Ive managed to find a local rate numer and not one of those 0845 premium lines.


    Still not good enough, whats the delay in resending the codes.

  • Mu-Q Level 1 (0 points)

    Called the Apple Care this morning, and received the new code half an hour ago.

  • evilpete138 Level 1 (0 points)

    Did they say if that is what you had to do? Should they not just resend codes without the need for a call?

  • Nash1986 Level 1 (0 points)

    Same here did nt get the new upgrade code yet

  • Maziyar Level 1 (10 points)

    There is no need to call or recall. Don't panic. THey will send you a new code. Sit tight.


    Best luck

  • Mu-Q Level 1 (0 points)

    Frankly, I'm not sure.

    When I called, they did admit that the case was acknowledged, and say that I didn't need to do any further operation and they will send me the new code within 2-3 days. Then I got the code a few hours later.

    Anyway, I suggest you to call them. If you don't report the problem, how would they know your code doesn't work?

  • Frinty Level 1 (0 points)

    I just called Apple Care and was told the same, wait upto 72hrs.  I think he must have been psychic because I asked him to guess why I was calling and he got it right!!!!  Amazing!!!

  • evilpete138 Level 1 (0 points)

    Just got a new email, all working.

  • bmanh Level 1 (0 points)

    Same here, just received the new code (through the encrypted pdf) half an hour ago. Made through the redemption and was immediately on the downloading process, about 40 min download time from my area.

  • modester Level 1 (75 points)

    Received new code about 2 hours ago.  Waiting a bit as the App Store was acting strange and slow for me.  Didn't do anything other than wait for the e-mails.

  • GarnetR Level 1 (0 points)

    The real question is:  Did Steve Jobs get a code that works where he is at?


    What Would Steve Do?


    Perhaps some psychics could help us find out....

  • advsahir Level 1 (0 points)

    i received my new code a few hours ago. now when i try to redeem it on the mac app store, it says 'you need payment method to access this functionality'. why do i need payment method to access something which is being provided free of cost is beyond me. do i need to have my credit card on file?

  • GarnetR Level 1 (0 points)

    > now when i try to redeem it on the mac app store, it says 'you need payment method to access this functionality'.


    Welcome to the App Store Experience!


    You will not be able to get free things from the App Store, like this free upgrade, unless you register a valid method of payment.  And you'll have to agree to lots of terms of use that have nothing to do with what you are trying to accomplish. Be sure to take the time to read them all carefully.


    I went though this kind of experience months ago with some other apple thing. I am really encouraged to see that this process is still in place.