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mountain lion up-to-date redeem code says 'this code has already been used'

I have a problem with the code I was sent from Apple for the up-to-date program - I received both emails - I followed the instructions, opened the pdf with the password supplied - copied the redeem code and on my first attempt to redeem the code in the mac app store I received the error message "this code has already been used. Each code may only be used once."


I definitely did not try to redeem the code previously - and I followed the above steps within minutes of receiving the emails from apple.


I did the claim through the Australian localised Apple site if this is helpful?


Any assistance very much appreciated - very annoying!

Posted on Jul 25, 2012 6:54 AM

Reply
84 replies

Jul 25, 2012 6:59 AM in response to Paul Troon

as posted elsewhere....


Via the Apple UK website I had a techie give me a call (It was immediate). The guy explained that Apple gave out consumer Mountain Lion codes early to some people (I'm guessing journalists). These codes were then sent out today to consumers- us lot.


Apple are aware of the problem and they will send out new emails with new codes to affected people. I have been told that they might come today or early tomorrow. So that could be anything from 0-16 hours!

mountain lion up-to-date redeem code says 'this code has already been used'

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