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Mountain Lion redemption code has already been used

Just gone through the process to get a redemption code for Mountain Lion. Successfully received the PDF that contained the code, tried to redeem it in the Mac App store and got an error saying:


"This code has already been used. Each code may only be used once."


Oh dear. Are they sending out duplicates? What should I do now?


(I have a screenshot if you want to see)

MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 25, 2012 6:22 AM

Reply
402 replies

Jul 26, 2012 11:17 PM in response to blgkv

Yeap. After 48 hours of pulling my hair out (I swear I'm going to go bald by the time I get the ML update). I received a code from Apple, it felt like I had been reunited with a long lost friend of mine. It seems that it was a little too early for me to get excited. As I entered the code, I kept telling myself that all the wait was worth it. And all the effort I had to put in, all the tension I had to take, was well worth the free 20$ Update on my purchase of a 2199$ Laptop. It would seem that Apple would once again mock me for being a cheap-stake. I entered the code, and the Mac App Store mockingly displayed an error message. 'You need a payment method to access this functionality'. Fate has certainly played a cruel joke with me. Should I just commit suicide and talk to Steve about this in the after live? :\
Jokes apart: I think these Redeem codes are U.S. only. (The ones they sent out the apparent THIRD time-cycle) So outside of the U.S. you'll get the Payment method required error due to taxation requirements. Which is silly because it's supposed to be free, but if the code was issued for U.S. only use, It's a possibility. This is my best guess. I could be wrong. :\

Jul 26, 2012 11:51 PM in response to blgkv

I'm not entirely sure. It could be another temporary glitch in Apple's system. But my opinion is entirely based on this:


"You agree that you will pay for all products you purchase through the Services, and that Apple may charge your credit card or PayPal account for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID CREDIT CARD OR PAYPAL ACCOUNT DETAILS FOR PAYMENT OF ALL FEES. All fees will be billed to the credit card or PayPal account you designate during the registration process. If you want to designate a different credit card or if there is a change in your credit card or PayPal account status, you must change your information online in the Account Information section of iTunes; this may temporarily disrupt your access to the Services while Apple verifies your new payment information.

Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable."



Source: http://www.apple.com/legal/itunes/us/terms.html

Jul 27, 2012 1:04 AM in response to Ntbillie

Yes, i know and understand that. I just saying that is not fair. Also, i don't trying purchase something, so no taxes can be applied to $0 (by my logic). Did I understand right: all taxations must be incuded in prices visible in AppStore? And which additional payments can be applied when I using gift-code?

Jul 27, 2012 1:54 AM in response to RichardJones

i'm malaysia, after i email applesupport two time and wait about 24hour i got my new redeem code for ML, now i still in downloading my ML, still wait after my download done and install it on MBP 2012. i suggest all of you resent email to applesupport again until they send you a new code ML.

still wait...and i will comment after it done. tell all of you.

Jul 27, 2012 3:35 AM in response to RichardJones

Well its been over 48 hrs and no codes , plus apple's email support are eather idiots or dont know how to answer to the question .


This is how they answer my question

-------------------------------------------------------------------------------- ------------------------------------------------------------------------------

Dear Blank,


Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team.


If you already have an Apple ID or Mac App Store account, please follow these instructions to redeem your Content Code. If you do not have an Apple ID, please see the section below on how to create one.


1) Go to the Mac App Store.


2) Sign in with your Apple ID and password.


3) Under the Quick Links section in the upper-right corner, click the Redeem link.


4) On the Redeem page, enter your content code and click the Redeem button.


Once your content code is successfully redeemed, your software will begin downloading. You will not be able to redeem this code again, it can only be redeemed once.


If you have entered your content code but do not see download progress, please click the Purchases tab in Mac App Store. If redemption was successful, you will see OS X Mountain Lion listed in the purchases tab. To re-download click the "Download" button.


To create an Apple ID and redeem your content code follow these steps:


1) Go to the Mac App Store.


2) To ensure that you are not signed into another person's account, under the Quick Links section in the upper-right hand corner click the Account link and choose Sign Out if it appears.


3) In Quick Links click the Redeem link.


4) On the Redeem page, enter your content code and click the Redeem button.


5) You will be able to create an account at this step. While setting up your new account, you will have the option to enter your credit card information. If you do not wish to enter a credit card number, click the None button.


Once your content code is successfully redeemed, your software will begin downloading. You will not be able to redeem this code again, as it can only be redeemed once.


If you have additional questions regarding the redemption or installation of your software from the Mac App Store, go to the Mac App Store Support link which is found in the Quick Links section.


Please note that we can only assist with inquires for the OS X Mountain Lion Up-to-Date program. For all other questions please consult http://www.apple.com/.


Thank You For Choosing Apple



___________________________________________________________________________

-----Original Message-----

From: -blanked-

Sent: 7/25/2012 4:44:46 PM

To: uptodatesupport@apple.com

CC:

Subject: how long?


how long will it take for me to get my code for the free copy of os x mountain lion??



Refernce code : ----------i sent it


Mountain Lion redemption code has already been used

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