Previous 1 2 3 4 Next 53 Replies Latest reply: Jul 29, 2012 3:25 PM by AStemerman Go to original post
  • meelar Level 1 Level 1

    Wow! The timeline for fixing this is slipping by the minute. I've read a bunch of posts that indicated they might have this fixed in hours, then a day or two, now you're being told three days!!


    I'd hate to be a part of the Apple support staff today. I find it amazing that they screwed up on this scale. It's not as though the iTunes online redemption model is new.


    Right now, someone at Apple is updating a resume.

  • xfmym Level 1 Level 1

    There is hope! Apple is reissuing codes finally!

  • dustinsroberts Level 1 Level 1

    Possible reason for error from support:

    Your holding it wrong.

  • A.Mounsey Level 1 Level 1

    I've got the same issue, I've been emailing someone from the iTunes Store Support team in the UK all afternoon, he told me he's put in a claim for a new code to be sent out via my email and that it should be with me in 24-28 hours. I had a big issue when Apple released iOS 5 with downloading and authorising the download so it seems I have bad luck then it comes to new Apple OS'.


    Hopefully this new code I'll recieve will fix the issue

  • CobusT Level 1 Level 1

    I wonder whether I can request a refund if I just go ahead and pay the $19.99 now while waiting for the redeem codes to be figured out... That would be a great solution to get us off to the races at least!

  • jesusfrombellflower Level 1 Level 1

    I live in California and I got the same message. But I went ahead and went through the installation believing that the coupon would be applied. I guess I paid for it, I hope Apple refunds me my money back.

  • AnshulDavda Level 1 Level 1

    Same issue. I called the Apple live support who said the e-mail with the new code will be arriving in the next 24 hours. Come on Apple, What has happened!

  • A.Mounsey Level 1 Level 1

    Has anyone recieved their replacement code yet?

  • Ghost26 Level 1 Level 1

    Samething for me. Redeem code has already been used.


    Hmmm... Kinda weird error from coming from Apple ....

  • demosea Level 1 Level 1

    Is there any website I can ask Apple to send the code again since I change my email address recently?

  • Shompa Level 1 Level 1

    I am really angry at Apple. I got a non-working code. It had "already" been used. When I contact AppStore support with that Problem they write that they can't help me, but technical support should help me.


    So I have no idea where to get this solve other then hope that Apple re-send codes to all people.


    The sad thing is that this punish us that are legal. The GM iso propagaded on NNTP server over 2 weeks ago. It would take me less then 15 minutes to install that on my Retina Macbook pro. People with minimal knowhow know how to get these thing illegally.


    I spend 3K dollars on a Retina Macbook pro. I ordered it one day after WWCD and finally got it yesterday. First 1 month wait, and then this misshapp.


    Apple should just let us buy 10.8 and later refund the money. Now I dont know how long I have to wait, or if I just should install an "evaluation" version.

  • Veenified Level 1 Level 1

    This is exatly my feeling... I feel cheated for being a good upstanding customer, while the "pirates" are enjoying Mountain Lion. Get your **** together, Apple.

  • the_redhawk Level 1 Level 1

    I've also been sent one of the invalid codes.  I sent in a request over 10 hrs. ago, and haven't heard anything.


    This is not like Apple at all.  I blocked off this day to get this done, and now I can't.  It seems like those who ordered new hardware are the ones getting the short end of the stick.  First the delay on the laptop, now this.


    Why didn't they just use our Apple ID and credit us $20 instead of going through all of this hassle?  Then we could download the software whenever we see fit.  I think that Apple just made the whole process more complicated than it needed to be.  For a company built around things being done in an elegant manner, this isn't cutting the mustard.


    Perhaps they'll issue us an iTunes card for our trouble (if the code works).  Sorry, I had to say that.


    Longtime Mac user here.

  • xfmym Level 1 Level 1

    Nobody "stole" or "pirated" any codes. Apple just gave out faulty codes or codes that have already been used before. Just hold on a day or two at most and they WILL send out new codes. It's APPLE'S FAULT for sending out bad codes.

  • A.Mounsey Level 1 Level 1

    8 hours on and no new redemption code, the closest I am to Mountain Lion at the moment is Safari 6.0 which was Lion software update