Previous 1 2 3 Next 83 Replies Latest reply: Sep 23, 2012 2:31 AM by knoxjohnny
NoPCZone Level 1 (0 points)

This is the message I'm repeatedly getting from the app store:

We could not complete your purchase

The product distribution file could not be verified. It may be damaged or was not signed.

 

Note the store is otherwise working correctly.


Mac Pro QuadCore (2009), Mac OS X (10.6.7)
  • Finchsb Level 1 (0 points)

    I'm also having that same error message here in the UK.

  • Mark Apple Mac Book Level 1 (0 points)

    Same I am also having the same error message, here in Australia

    "The product distribution file could not be verified. It may be damaged or was not signed." Please let me know if happens to work for you?  Cheers =)

  • givemeabrake Level 1 (15 points)

    Same thing over here.

    Everithing updated in Lion before going to download ML.

    Tried restarting to no avail.

     

    Screen Shot 2012-07-25 at 10.39.04 AM.png

  • Mark Apple Mac Book Level 1 (0 points)

    i've been spending 2 hours try to sort it out but no avail =((

  • greyman Level 1 (5 points)

    I am wondering if this is hardware dependent and location based. Mac min circa late 2009 works but mac book pro circa mid 2010 does not.

     

    Location is Texas

  • CeesBerrens Level 1 (0 points)

    I've have the same problem here in The Netherlands. My MacbookPro mid 2009 is having the same problem. My Macbook Air (2011) and MacMini Server (2011) don't have any problem and updated perfectly!!!

  • Mark Apple Mac Book Level 1 (0 points)

    I have just escalated to the Apple Support Team hopefully they can find a solution :)

  • atlantaarch Level 1 (0 points)

    I had the same issue a couple of times, but I think it was because I was trying to do other things while it was downloading. For instance, I did a software update and a app store software update while the Lion OS was downloading. I deleted that download, rebooted and downloaded again without interrupting it. It seems to be working fine now. Hope that solution works for you.

  • givemeabrake Level 1 (15 points)

    iMac 27-inch Mid 2010

    Processor  2.93 GHz Intel Core i7

    Memory  16 GB 1333 MHz DDR3

    Graphics  ATI Radeon HD 5750 1024 MB

    Software  Mac OS X Lion 10.7.4 (11E53)

     

    Miami, FL USA

  • Mark Apple Mac Book Level 1 (0 points)

    I've got the MacBook Retina display, updated Aperture and IWork before, it installed fine but when I download Mountain Lion that's the error msg. Frustrating indeed :/

  • drStrangeP0rk Level 1 (0 points)

    Check in Console.APP, see if you are getting an error related to /var/folders. It could be that it is not at your location yet or that the servers are very busy.

     

    You can try deleting the actual folder in var/folders/<Install folder> with the download but I would wait, since it seems to be a demand issue from my location. Similar to the Lion roll out, it is going to take some time to spin up...

     

     

    On your Mac you can check for the errors.

     

    Follow the error down and look for

     

    7/25/12 12:37:36.526 PM App Store: FRPurchaseManager: Preflight operation for 537386512 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed."

    <User Data Clean out here for public post>

     

    {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/xxxxxxxx

     

    Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server."

    <User Data Clean out here for public post>

     

    {NSUnderlyingError=0x7fdb488a7ab0 "The requested URL was not found on this server."

     

    NSErrorFailingURLStringKey=file:///var/folders/0c/kp18vvb97nn2b5czzwq2yh9m0000gs /C/com.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/0c/kp18vvb97nn2b5czzwq2yh9m0000gs/C/co m.apple.appstore/537386512/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.

     

    "The requested URL was not found on this server."}

     

    Just going to have to wait, demand is very heavy.

  • unknown24680 Level 1 (5 points)

    the same over here in Germany

     

    Macbook Aluminium late 2008

  • x92p3qy Level 1 (10 points)

    For everyone who is getting this "file verification" error I think I figured it out on my computer(s).

     

    VirusBarrier X6. Uninstall it. Make sure you do this via Intego's instructions.

     

    http://support.intego.com/entries/20727167-how-to-install-uninstall-intego-produ cts-from-my-computer

     

    This solved my issue.

     

    Jim

  • unknown24680 Level 1 (5 points)

    Yeah!!

     

    I have uninstalled Virus Barrier X6 and IT WORKS!!

Previous 1 2 3 Next