Previous 1 2 3 4 5 6 Next 83 Replies Latest reply: Sep 23, 2012 2:31 AM by knoxjohnny Go to original post
  • hgmuji Level 1 (0 points)

    I too was getting the "The product distribution file could not be verified. It may be damaged or was not signed." message.


    As advised by the postings, I did the following:

    Quit the App Store app

    Moved the "" folder to the Trash

    Opened Intego X6

    Deauthorized Intego X6 apps

    Restarted the computer

    Relaunched the App Store app


    The error message was gone and I was now able to purchase Mountain Lion



  • Golf25Radioman Level 1 (5 points)

    Uninstalling VB X6 made no difference with the App Store & Mountain Lion.  Possibly there could be a need for a restart after the unistall.  But I'm in the middle of another attempt at a solution and will have to wait for that.


    I'll give the Intego site instructions for more info - possibly there's more and possible suggestions.



  • mingusman Level 1 (0 points)

    Somebody deserves a beer or 2! I moved "" in var folder to trash. Turned off Intego Barrier X6, restarted, and appstore downloaded ML easily.


    Thanks to "hgmuji" and whoever he/she got the answer from!

  • BryanJones Level 1 (10 points)

    As the last few people have stated, disable virus barrier X6 (open virus barrier, go into preferences, advanced, select protection off) then delete the app store var file (use spotlight to find and open console, in console search for "/var/folders", open the error message and locate the line "file://localhost/var/folders/ab/...", now open a finder and on the menu bar click go/go to folder and enter /var/folders then locate your "ab" folder or what ever its called on your machine [its different on everyone's] and move it to the trash. Open the app store and try again.


    I did all this without a reboot and Mountain Lion has started to download.


    Worries the heck out of me if Virus Barrier works with Mountain Lion, but I'll cross that bridge when I get there.

  • Tycoon24 Level 1 (15 points)

    Wouldn't it be a LOT easier just to update VirusBarrier to ensure compatibility with Mountain Lion? Seems like that would take a lot less time and effort.. just saying.  

  • Golf25Radioman Level 1 (5 points)

    After uninstalling VirusBarrier, still no success with the App Store.  But, after rereading the search for the var folder, and the app store folder, FINALLY after deleting it I can purchase/download Mountain Lion.  Very frustrating day.  I even erased my boot drive and was reinstalling my "mirror" thinking there was something up with it (drastic move - yes). 


    Now back to waiting for the download(s) to finish (I'm also redownloading 10.7 to keep on disk).



  • Mark Apple Mac Book Level 1 (0 points)

    Thanks so much! I uninstall VirusBarrier and delete, restart my comp.  Viola! I can download Mountain Lion.  I wouldn't thought this would be the case by uninstalling Virus Barrier, it should be any ways conflicting with the downloads,  oh well at least it works now =).    Thanks!

  • BigAppleMike Level 1 (0 points)

    Thanks for the info. Worked perfectly for me, without uninstalling VirusBarrier, but by following your instructions and turning it off instead (open virus barrier, go into preferences, advanced, select protection off). I also  moved the var "" folder to trash (it's called "gc" instead of "ab" on my machine). I did not have to reboot. Mountain Lion is downloading now, somewhat slowly. It seemed to be frozen for a few minutes, btw.


    I too, am a little concerned about whether or not VirusBarrier will be compatible with Mountain Lion, post upgrade. I'm sure this will be solved sooner rather than later by Apple/Intego.


    Thanks again.

  • Tycoon24 Level 1 (15 points)

    What if you just deleted Macworld reported on the Apple bug and said, "the cause is apparently linked to a disconnect between the App Store app and the latest iTunes Terms and Conditions." nload_errors.html


    On the other hand, the first comment from the above article says:


    I have to turn OFF both the built-in firewall and LittleSnitch to be able to download anything from the Mac App Store.


    Could this be related?

  • brentfrombend Level 1 (0 points)

    Fixed it here as well!

  • Allen Mac Level 1 (0 points)

    After Mountain Lion installed, and rebooted, Virus Barrier automatically started back up and is running normally. I am able to run file scans, check for updated virus definitions, etc.  Also verified that the firewall is running properly.  So far, it's all good.


    Disabling Anti-Virus software is usually a reccomended step when installing/upgrading many applications (at least in the PC world).  I was a little shocked at how many people seemed to jump directly onto the de-installation option.

  • frankie4349 Level 1 (0 points)

    Removing VirusBarrier X6 and restarting took care of that oh so annoying product distribution fil error and Mountain Lion is now happily downloading.

  • kaulvirus Level 1 (0 points)

    yeah I had the same issue, although we have two macbook pro's ( me and my wife both late 2009 running lion), my wife could download mountain lion just fine but I couldn't and got the "product distribution error" instead. Both of us were running virus barrier x6. I disabled the virus barrier, went onto the /var/folder and deleted just the file. I then rebooted my machine and I could download mountain lion after that. Just keep in mind that you uncheck the enable virus barrier option on system startup in tha advanced virus barrier section. Hope that helps.

  • wcastleman Level 1 (0 points)

    Worked great after deleting the folder.


    I am a MCSE.  Macs are fairly new to me and I love them.. Thanks to you old school guys that have put your time in.  What a learning experience (spelling)

  • NoPCZone Level 1 (0 points)


    Thanks to all as I used part of what was posted here.


    Rather than delete the file I used a backup copy of my HD hosted on a USB cable (500GB) and booted into that to download the Mtn Lion updater. Once I have it, I can use it to install on my main HD.


    Have not tried it, but a Time Machine rollback should get rid of the corrupted file (var folder).


    Thanks all and enjoy!