Did not receive mountain lion redemption code

Add me to list. I recieved a fully loaded 11" MacBook Air on Monday. I put in for a code as soon as ML was released Wed. and still haven't heard anything. I was expecting an immediate response. I purchased the Air directly from Apple online. Why is this so complicated?

Apple is sick, they have lost my trust and they proved apple is no different to others. We miss steve jobs. Is this how apple will be in the future???

Its been more than 48hrs....no codes for ML.

Helpdesk confirmed its approved and in the queue to be sent out 24 hrs ago....

They just want people to buy it....

Sick

I´m still waiting for the code, almost 48 hours later. I think I´m one of the 72H code!!!!!

I bought an 27" Imac, on 21th June, at the online Apple Store.

Let´s hope we get it today....

Ive been waiting for over40 hrs still didnt receive anything in my mail box Fxxx apple ....

I think they jsut didnt want people to download ML at the same time which may caused slow donload for these who paid for it = UNFAIR TREATMENT !! Fxxx .... I paid $2000 for it >>..><>><><><><>< NOT $20

olo

I'm over 48 hours in now in waiting for a reply from Apple with my code! Poor show Apple, sort it out!

Called Apple Care and they told me that my request has been approved and I will get the code by tomorrow, completing the time frame of 72h.. Guys due to heavy traffic, request approval time frame is 72h.. Everyone will get the code eventually.

If you are really upset, call Apple Technical Support and get the status of your ticket.

I`m over 52 hours now, where is my code apple?

We all know how Apple was when Seave was out for some time ....I should have known it would be the same this time around ..only diff being there is no rescue from steave again

Dont you think somepeople are over reacting about a wait for a FREE upgrade.

If your that bothered about it buy it.

Oh .. and to the guy saying he paid $2000 for mountain lion, no you paid $2000 for a notebook. You could ahve waited til wednesday and bought one with Mountain Lion pre-loaded.

Dear Apple Customer,

Thank you for your recent OS X Mountain Lion Up-To-Date order. We want to thank you for your interest in Apple products and services.

We are unable to process your request for OS X Mountain Lion because of the following:

Offer is limited to 1 upgrade per qualifying system

If you need additional assistance, please send your inquiry, including the reference number located in the upper-left corner of this email, to uptodatesupport-au@apple.com.

Regards,
Apple Inc.

DId is what i got after 55 hrs wait ????????? what ******* joke ..... and The apple call centre told me my application has been approved ..... ??

Just got mine so I would expect others to start coming soon. Waited about 45 hours.

Got Mine ...in 50 hours !!!!

Its over 52 hours and I still did not get mine. I called support about an hour back and they said its approved and I will get it in about 72 hours of processing. It was only processed this morning. So I guess another 70 hours to go. ***...

Just got mine... took freaking 54 hours to get a keycode.

I still can't believe this wasn't an automated process or why the code wasn't in the box with my Macbook Pro Retina...

And to Plan_B - You can take your high and mighty attitude somewhere else. There is an implied expectation of service no matter how much a product costs. When I finally converted to Mac with this purchase I was told by people that the customer service was top notch and that is one of the reasons they pay more for their computers. This whole process was anything but top notch and if anything was an embarressment. Not a way to win over a consumer who may have a bit of buyers remorse after droping $3k on a laptop.

Just got mine a few minutes ago. I imagine the flood gates will open now :)

About 48 hours from request.

Surprisingly quite a convoluted procedure. There are two emails. The first has a password protected file containing the code. The second email contains the key to open the file. Wow, it's only a $20 piece of software.