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Level 1

1 points

Since updating to OS X ML/Safari 6, cannot access websites

Hi!

I updated my Mac last night and have had trouble using Safari since installing. Any website I go to where a sign in is required is unusable but works just fine in Chrome. I get an error message saying that Safari cannot create a secure connection to the server. I am a (fairly) new Mac user, so would probably be able to be more useful to myself in Windows. This is what I've tried so far, to no avail:

Clearing cache

Re-setting Safari

Checked to make sure parental controls weren't switched on in the update

Firewall is on but FTP is passive with no proxies set

There are no recent discussions that I can find with anything more than this suggested. Would someone please be able to assist me?

Thank you!

/Tristan

iMac (21.5-inch Mid 2011), Mac OS X (10.7.3)

Posted on Jul 26, 2012 1:44 AM

Best reply

UKDazza

Level 1

38 points

Posted on Jul 26, 2012 1:57 AM

I have had the same problem too. Another thread suggested checking Parental Controls which I did but nothing was set. I then tried switching off all extensions and then I could access the websites that were previously erroring out.

So I then switched extensions back on and it's still working.

I'm not sure what I did actually fixed the issue or whether it's just gone away by itself. Anyhow everything is ok now

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27 replies

UKDazza

Level 1

38 points

Jul 28, 2012 9:53 AM in response to parish_chap

Cheers, thanks for the fix 🙂

TildeBee

Level 7

31,917 points

Jul 28, 2012 10:23 AM in response to Sugith Varughese

Sugith -- It's not an Extension.

Please read:

http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

Jul 28, 2012 10:32 AM in response to TildeBee

You don't need to uninstall Rapport. Just using System Preferences/Rapport and Stopping Rapport resolves the issue with Safari being unable to access sites.

TildeBee

Level 7

31,917 points

Jul 28, 2012 10:35 AM in response to Sugith Varughese

Sugith, I just saw this message in here from the Rapport people. Apparently, there's an update?

At any rate, all the best.

Jul 28, 2012 12:17 PM in response to TildeBee

Rapport is wrong.

I checked, again, just now, using Rapport to see if I have the latest version. Rapport says I do.

That's the version that is INCOMPATIBLE with Safari 6.

Stopping Rapport was the only way to get Safari 6 to work correctly.

TildeBee

Level 7

31,917 points

Jul 28, 2012 12:19 PM in response to Sugith Varughese

Thanks very much.

I really appreciate that information, Sugith.

😎

RJGMA

Level 1

0 points

Jul 29, 2012 6:00 AM in response to Sugith Varughese

I reset Safari (under the Safari menu) choosing everything except saved names and passwords and now my Safari seems to be working without issues.

Aug 1, 2012 2:11 AM in response to TristanUK

Hello,

We're very interested in further investigating this issue. Since these problems have been resolved in Rapport latest verion, please verify you are indeed using our most recent version - 1204.75.

If not, you can update Rapport here - http://www.trusteer.com/support/rapport-installation-links

If the problem persists with Rapport's latest version, please contact us at support@trusteer.com or by browsing to http://www.trusteer.com/support/en/report-problem and we'll be glad to assist you in resolving the problem. Our website also offers live support chat, 24\7.

We apologize for any inconvenience that may have been caused by our program, and would be happy to assist with any matter that arises.

Sincerely,

Trusteer Technical Support

Aug 1, 2012 8:02 AM in response to TrusteerSupport

The problem appears to have been resolved with the latest version of Rapport which was made available after my last post here.

TildeBee

Level 7

31,917 points

Aug 1, 2012 10:00 AM in response to Sugith Varughese

Great, Sugith!

This is really good to know.

Thanks to Trusteer support for coming in here.

😎

UKDazza

Level 1

38 points

Aug 1, 2012 10:04 AM in response to TrusteerSupport

I haven't encountered any more issues, although I have to be honest in that I don't recall the problem stopping after the Rapport upgrade. But I'm happy to assume the update fixed the issue

Lexden

Level 1

0 points

Aug 2, 2012 10:42 AM in response to Sugith Varughese

I confess that I have lost all my faith in this particular program. After upgrading to ML and Safari 6, the Rapport icon disappeared and the uninstall wouldn't work. Trusteer Support suggested that I download the latest dmg and I had to use the latest uninstall from the folder to clear my system - or so I thought. My IMac crashed overnight and Rapport featured in the report ( to be fair, it wasn't alone). I then carried out a further uninstall and folder check just to be sure that I had got rid of everything. My IMac has been fine ever since. I have checked with my Bank and it is not a T or C that I use Rapport. I appreciate that debugging a program cannot be easy but it does seem that everytime there is an OSX or Safari update, Rapport has issues. I also wonder how it integrates with Mac OSX with Windows running permanently in the background via Parallels 7. I can find no guidance on whether Rapport needs to be installed on both OSs running on a single machine to give complete protection?

Since updating to OS X ML/Safari 6, cannot access websites