Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mountain Lion won't sleep, shut down, restart, or log out.

Hi All,


After Mountain Lion my 2010 iMac 27" won't sleep, shut down, restart, or log out.

Basically most functionalities of clicking the apple icon are disabled - "About this Mac" doesn't work either.

Please help!

Before Apple fixes this, is there another way of putting my Mac to sleep or shut down?

iMac (27-inch Mid 2011), OS X Mountain Lion

Posted on Jul 26, 2012 5:42 AM

Reply
92 replies

Jul 26, 2012 9:59 AM in response to shinaki

What happens if you hold the power button for a few seconds? I know that is a force shutdown that will just shut the entire machine down bypassing the shutdown procedure within OS X. Just make sure everything is saved and you're not working on anything.


After turning it back on and booting up does it still have the same issue?


...could also pull the power cord and/or let the battery drain. lol

Jul 26, 2012 10:24 AM in response to shinaki

Just adding another voice to the chorus. Since upgrading to Mountain Lion my computer will not sleep. The cursor freezes when I try to invoke sleep but the computer and monitor remain on. The cursor unfreezes when I tap the spacebar the way I would normally do to wake from sleep. Fortunately, shutdown, restart and logout function normally, so I guess I should count my blessings. This isn't my only problem with Mountain Lion, but I didn't want to muddy the waters on this thread with other issues.


Dual quad-core MacPro3,1

Jul 26, 2012 11:13 AM in response to rickkettner

Anyone having this issue. I'm curious do any of the following keyboard shortcuts work?


Shift-Command-Q : Logout

Option-Shift-Command-Q : Logout immediately

Control-Eject : Show shutdown dialog

Option-Command-Eject : Sleep

Control-Command-Eject : Quit all apps and restart (gives chance to save)

Control-Option-Command-Eject : Quit all apps and shutdown (gives chance to save)


I wonder if it just an issue with the menu it self or the restart/shutdown process itself.

Mountain Lion won't sleep, shut down, restart, or log out.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.