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iPhone disabled connect to iTunes

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!

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iPhone 4

Posted on Jul 26, 2012 9:00 AM

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Posted on Sep 4, 2017 1:39 PM

On my iPhone 5 screen all there is "iPhone is disabled, connect to iTunes". I tried connecting to iTunes but on iTunes it says cannot connect to your iPhone because it is not unlocked. Someone please help!! :/

99 replies

Sep 17, 2012 6:56 PM in response to dfmcallister

Well, my iPhone 4S got fixed by itself after about 5 hours being disabled. A "friend" was trying to break into it. Here's what I did. I connected it to the iTunes computer I always connect it to. My only option was to restore it, but I had not backed it up for months, so I decided to at least copy my pictures. I was using iPhone Browser to copy all my pictures (about 10.5GB) so I left it alone and went to watch TV while copying. When I came back to my computer to check the copy progress I checked my iPhone as well and the DISABLED message was gone and I was able to login again! 🙂 YEAH! So I guess it's just a matter of time, from the moment it got locked till' it was good again was about 5 hours. Anyone with the same experience please confirm so we know what the fix is. Thanks!

Sep 21, 2012 12:51 PM in response to dfmcallister

I am frustrated. My son is autistic. The iphone is critical for him. He has been trying for two weeks to get past the "iphone is disabled, connect to itunes." All he gets is the emergency phone number pad. He has asked for help from apple and others. He turned the problem over to me today. Though I am a mac person from way back, I have never used an iphone. I went on itunes, put in the information he gave me re: user name and password. Apparently this isn't right, but this is all he remembers. I've read the instructions for going into the DFU mode, but how would I get to the "home" button, thanks, budinsky.

Mar 28, 2013 10:07 AM in response to Full Metal Norris

This is what finally worked for me:


* plugged in my Iphone to machine (Mac) with iTunes running

* within itunes, right clicked on the iphone icon in the left column (i had to show sidebar to see the left column, btw)

* after right clicking, i selected to "Transfer Purchases"

* once that process began, it asked for my log in (within iTunes) and itunes/computer started to download stuff to my computer from my phone----stuff that i had bought on my phone

* i checked my phone at that point (screen was black but it came awake) -- and after a day of being disabled, i was able to log into my phone again finally...no data lost!!


good luck

May 7, 2014 6:57 AM in response to NYC JaTT

This worked for me. Thank you. I find that Apple's iTunes instructions ("connect to iTunes" in this case) are incomplete to say the least. I did a legitimate-channels unlock on an out-of-contract phone last year -- which also requires iTunes, heavily, for wipe and restore, in which the sequence of vaguely-labeled commands matters -- and it was grotesque how lame the instructions were.


No idea why phone was disabled to begin with, but if repeated wrong passwords do that, then it could have been our 11-yr-old trying to hack into it...

iPhone disabled connect to iTunes

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