iPhone disabled connect to iTunes

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!

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iPhone 4

Posted on Jul 26, 2012 9:00 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2015 9:27 AM

@Atta.900

@ggb4043


This will erase the device and its passcode.

  1. Disconnect all cables from your device.
  2. Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
  3. Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
  4. Continue holding the Home button until you see the Connect to iTunes screen.User uploaded file
  5. If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK. Then restore the device.

If your device doesn't go into recovery mode, try steps 1–4 again.

99 replies

May 7, 2014 6:57 AM in response to NYC JaTT

This worked for me. Thank you. I find that Apple's iTunes instructions ("connect to iTunes" in this case) are incomplete to say the least. I did a legitimate-channels unlock on an out-of-contract phone last year -- which also requires iTunes, heavily, for wipe and restore, in which the sequence of vaguely-labeled commands matters -- and it was grotesque how lame the instructions were.


No idea why phone was disabled to begin with, but if repeated wrong passwords do that, then it could have been our 11-yr-old trying to hack into it...

Aug 15, 2014 2:22 PM in response to dfmcallister

I have an iphone 4s (I think its an s) It's battered I have already replaced it so I want to use the old one for my Bluetooth in my car. However, it's been put up for a while now and I have forgotten the passcode. So when I go into iTunes and restore the phone, after 17mins, it says please respond to iphone to continue. How can I respond when phone is asking for passcode?? I sure hope someone could help me with this. 🙂

May 16, 2015 3:58 AM in response to dfmcallister

I see many suggestions but non of them worked for my. My little sisters iphone 4 got deactivated. Or have the same problem as this post.

BUT! the computer or itunes it used to connect to is DEAD. so I have to use other computer that this phone have never connected to.

When doing the recovery mode, i still get the question to give the computer permission. But it's totally impossible when the screen on my phone only says that is deactivated and the only thing i can do is call emergency.. HEEELP!!!

Jun 20, 2015 6:23 AM in response to ameen3001

Did you ever resolve the problem with your iPhone 6 being disabled? I have the same problem and don't want to do restore because I have very precious memories of my daughter.....photos and videos from dance recitals and pageants. Every thing I have read seems to apply to older versions of iPhone. I know the passcode. My daughter accidentally disabled it. I honestly think that Apple should figure out a way to help the paying customer and legitimate owners of these devices so that we don't have this problem. I understand trying to protect the customer from thieves but accidents do happen with these devices and it isn't fair to punish the customer. I would appreciate any suggestions. Thanks

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iPhone disabled connect to iTunes

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