iPhone disabled connect to iTunes

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!

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iPhone 4

Posted on Jul 26, 2012 9:00 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2015 9:27 AM

@Atta.900

@ggb4043


This will erase the device and its passcode.

  1. Disconnect all cables from your device.
  2. Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
  3. Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
  4. Continue holding the Home button until you see the Connect to iTunes screen.User uploaded file
  5. If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK. Then restore the device.

If your device doesn't go into recovery mode, try steps 1–4 again.

99 replies

Jul 2, 2015 10:43 PM in response to mhughes95

i figured it out!!!! i went to the file tab went down to devices and my iphone was on there and i hit transfer purchases and it let me put ,my passcode on my phone finally i was freaking out about having to restore my phone too they need to fix this problem immediately if i had to swipe my phone clean i was going to call them and not be nice but yeah i hope it works for you too

Oct 18, 2015 11:10 AM in response to dfmcallister

So I recently fixed my iPhone 5c (broken screen) after 6 months but I forgot my password and I was given the suggestion to update my phone through iTunes but when it did it asked for my password I put the wrong password and it's been in a black "iphone disabled connect to iTunes" screen I have done that and the"hold the power and home button for 20 seconds" after it can't restore because for some reason iTunes doesn't have permission to the phone and I have no way to give permission because it's always on the disabled screen. Help!

Jan 1, 2016 9:04 PM in response to dfmcallister

im having the same problem but i thought that my old passcode was dumb so me being the DUMB *** i decided to change it 2 the 6 number password and of course i suck at passwords and passcodes (recently) and now im having this problem but i have a pass code on my phone so its disabled and wont connect to iTunes at all and i need my phone for tomorrow (i mean if i get lost or something i can answer a call or call somebody on emergency) but i need it soon hellllllppppp!!!!!

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iPhone disabled connect to iTunes

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