gen_ wrote:
One of the primary reasons I don't roam the forums helping much anymore is that I feel some of the oldies have undue senses of entitlement.
Wrong. It's not oldies but experienced. You trying to invalidate or diminish experienced user comments with that argument which btw I could say is childish, ;-). They have the experience of how a company should work because they probably have been here longer...
gen_ wrote:
Frankly I think some of the 'top rated' are employees anyway so would have recieved tip-offs of these problems
I suppose so but have you ever asked yourself why is that? That's the difference between official and undercover. One is an official representative of the company which has to measure every word he says in public with a written proof. The other one like you for example, I cannot blame if something goes wrong, you were nice guys trying to help...
gen_ wrote:
They will at best, pass me on to a tech that's the hardware equivalent of a typist; trained how to use the tools that other people made for him and follow a set of predefined instructions which iI don't want to sit there and re-install OS X all day to find it doesnt change anything, I have more important things to do.
True. That's the reason why I don't call anymore. (That again is experience...)
gen_ wrote:
Don't you feel warm and fuzzy inside knowing you have more points than everyone else?
And that's precisely my point. Years ago the APPLE SUPPORT COMUNITIES didn' exist so APPLE was forced to have a dedicated support with Pro's at the end of the line.
Some intelligent business man in order to save the stockholders money and possible legal problems found a legal way to relieve the company from its responsabilities: Apple Support Comunities.
At first it looked wonderful. Now we can help each other, ask for wishlists and share ideas...Naive as we were...
It turns (and this is experience too) that now we don't have support at all. Behind the phone line, and I quote you:
"They will at best, pass me on to a tech that's the hardware equivalent of a typist; trained how to use the tools that other people made for him and follow a set of predefined instructions which iI don't want to sit there and re-install OS X all day to find it doesnt change anything"
We relay on ourselves...We relay on guys like you. But you are not obliged to help me. You help me only if you feel compelled to do it...
And which is worse, if you complain excesively they censurate you...
Furthermore, most of people aren't aware of others problems because everybody is focused on its own forum.
That's why I say that I respect when you help people, because I know, that you are doing that honestly. Maybe in some cases some ego thing behind but that's what in different things we always look for. Nothing wrong with it unless you become unsensible to other experiences or points of view...
However, everytime you do that in here, you are preventing others to get mad and complain. To gather together in order to claim seriousness from the company. You are relieving Apple from its responsabilities. Think about it for a moment before feeling warm and fuzzy. With all your good intentions may be you are being used or part of the problem...
As said before, I would agree with this idea if as a start we had at least ONE official Apple pro expert in every forum interacting with us. It is not going to solve all the problems but the fact that she/he represents Apple in public (not like cowards) would make the company to find concrete solutions before answers and not the opposite way...
