Major UI Lag in Logic Pro 9.1.7 on OS 10.8?

Taiwan's Apple Support phone number is

(886) 0800-095-988

The rest of the Support Telephone numbers can be found here...

http://support.apple.com/kb/HE57

Thanks Tobias...

What do u know about what I did and not?

This coward has been loyal to APPLE for more than 20 years. (Apple IIc)

This coward at present owns 3 Mac desktops, 4 Laptops, 4 iPhones, 1 iPad & 1 mini iPad plus softwares.

Who's the coward here? I don't see APPLE facing the problem with due respect or apologizing?

What to say about solving it for once! And believe me with the billions they are making, solving this would really easy!

Pancenter, I'm not trying to impress anybody with my computing knowledge and being helpful. What I'm trying to do is to help this company back where it was!!!

I didn't have any trouble, nor with computers, nor with software for years with APPLE. They are much more EXPENSIVE than they competitors in most items because one of its offers its RELIABILITY. It's seems they are using the past as a marketing trick...

I don't want to buy HP, I don't want to use DP. I want APPLE to be what it was!

You've never heard me here telling everybody to abandon APPLE. At least not yet!

As a consumer I have the right to express my opinion freely. It is our reponsabilty as consumer to make things right and complaining is one of them! There is no APPLE if we are not here.

I respect what you do helping people but as I user I expect the company to solve their issues not the users.

Got it?

Windows ME,

Just to clarify,

I am not a retailer.... in any sense!

There is an old saying... (Thank you Judge Judy...)

"Don't pee on my leg and then tell me it is raining...."

Wow what a ping pong match. Sadly this is the most entertainment I've had, with anything concerning Logic Slo, in months. Martyrs and Evangalists duel it out. Self righteousness rules as focus on the root problems gets coved in the mud. Everyone's PO'd. I get it. Me too. This is what happens to people with enough stress, pressure and time.

Here's what my righteous self has done to remedy the problem:

1. Called tech support. About 8 to 10 separate phone calls.

2. Spent 5.5 hours on a Sunday with misc tech folks. Four techs total as work shifts would end and I would be handed off to a new tech coming in for thier shift.

3. Bought a Brand New Mac Pro 2012 - Quadcore, 3.2 processor, 32GB Ram etc.

4. Wiped the new drive completely and reinstalled everything twice - System, fonts, Apps, Logic Pro etc.

5. Booted from Disk Utility and used Terminal to repair all ACL's and permissions - Multiple times

6. Close ALL apps (even email) to allow Logic full access to system, RAM and processor.

7. Stayed in constant contact with a specific "Tech Supervisor" having been given her personal email. Uploaded problem files and assets to her and the tech team.

8. Did everything any tech advised me to try... twice and sometimes three times.

9. Stood on my head, facing north, at sunrise...while waving a 32 bit chicken bone, some 64 bit crow feathers and chanting.

Nothing has changed for me in over a year. Other than my faith in a company I've been fearlessly loyal to for about for 20 years.

Oh I almost for got....Whaaaaaaa!

Why yes, I'd love some cheese with my whine.

MadDog15 wrote:

currently you CAN'T Score to video in 64 bit with Logic

I'm not sure what the problem is with your setup, that works fine here.

Really? So you can load a movie in 64bit mode on your system? I can't. Option is simply gone when in 64bit mode. Got online and researched the issue and found the same solution in many many forums. "You have to switch back to 32bit to use the scoring to movie function". I tryied that...and it worked. Hated not being able to run Logic in 64bit mode but at this stage I just thought, "Par for the course with Logic." So whatever works.

Pretty sure there's nothing wrong with my setup. Same issue on Home Mac Pro, Work Mac Pro and MacBook Pro. All different models, years, processors etc.

(This is probably something for a new thread. Sorry to all for posting off topic)

Mike Connelly wrote:

MadDog15 wrote:

currently you CAN'T Score to video in 64 bit with Logic

I'm not sure what the problem is with your setup, that works fine here.

It could be that MadDog15 is scoring to an H.264 file... that will cause Logic to be very jittery because the cpu is attempting to decode the video in realtime while also handling the burden of the Logic session.

Converting the video to ProRes 422 Will solve that, no problem. I have to score to QT movies quite a bit for a number of different projects, and can definitely help with setup if that's an issue.

MadDog15 wrote:

Really? So you can load a movie in 64bit mode on your system? I can't. Option is simply gone when in 64bit mode. Got online and researched the issue and found the same solution in many many forums. "You have to switch back to 32bit to use the scoring to movie function". I tryied that...and it worked. Hated not being able to run Logic in 64bit mode but at this stage I just thought, "Par for the course with Logic." So whatever works.

Pretty sure there's nothing wrong with my setup. Same issue on Home Mac Pro, Work Mac Pro and MacBook Pro. All different models, years, processors etc.

(This is probably something for a new thread. Sorry to all for posting off topic)

Yes, 'Open Movie' is in 64 bit mode as well. You can't export audio to movie. That's been the issue between 32 and 64 bit. I know it's off topic, but if I can help....

Loading a movie in 64 bit works fine here, with h.264 as well, although it's always a good idea to try converting a movie to a different format/codec if there's a problem. A new thread for it is probably a good idea.

Ah really? When I was in 64 bit mode, Reason wouldn't open up in Re-Wire salve mode :-/ not sure if it was another factor attributing to it but it seems to work ok in 32, weird.

Also, when in 64bit, does anyone else get a clicking sound from Flexed audio during playback? Only a few regions do it and only on first play, say if a section if looped, it'll only click on the first played loop. Then when stopped and played again, clicking is back!

Cheered:)

There are a few other things QT can't do in 64 bit. My per peeve is that the transport controls, including the drag handle. are missing. This is only a problem when the beginning frame of the movie is unclear (starts in black and the editor hasn't bothered to include a sync frame). In 32 bit this is easy - you just use the QT drag handle on the movie window and drag it all the way to the left - that's your first frame. In 64 bit, i have to quit the project, open it in 32 bit, do the drag handle trick, make a marker for the first frame, open up again in 64 bit. Sometimes your project is too big for 32 bit - then it's a real pain - you basically have to create a stripped down version to open in 32 bit then import the marker you made . . ugh

There's at least one more gotcha with Quicktime ... when iTunes is in 64 bit mode, it will not communicate properly with QT and cannot play any HD content. Spent weeks troubleshooting this issue with Apple Support.

The Art Of Sound wrote:

Which Ableton have finally confirmed as a long standing bug and hopefully will be fixed in the next update

Problem #1 with Apple. Complete refusal to publicly acknowledge issue and no ETA on fixes or even announcements of them.

In every case bar the last one, installing OS X on an ext drive along with just the basic Logic installation and nothing else, proved the most sucessful way to troubleshoot.. and in every case resiolved the issue. .. so then it was a matter of working out what was going on with their own OS X installation,in comparison to the 'clean ext installation.. that was the root cause of their problems and by a process of elimination with each one, the source of the problem was found. .. and corrected.

Here, I am simply offering help to those who have this issue, by relating these fixes, one by one as I came across them in the hope that one of them might help someone here resolve their issue. Frankly I certainly don't care if someone 'threatens' to switch to another DAW and so on..I'm simply taking an hour or so a day out of my time.. to offer help.. because it doesn't seem like they are likely to get help from Apple directly on this matter... and as others here, such as Erik, Pancenter, CCT, Ski, Jim F and DSS to name but a few.... have helped me in the past.. I am simply doing my best to 'pass it forward'...

If you managed to fix so many systems, I don't see why you havent just made a thread with a long list of possible solutions to the problem (not workarounds, solutions) and saved yourself the effort of giving the same reply repeatedly, or dealing with disgruntled customers like it's your Apple every time a problem arises. One of the primary reasons I don't roam the forums helping much anymore is that I feel some of the oldies have undue senses of entitlement.

One further observation I will make (and this is bound to be unpopular but anyhow.........)

..is that has anyone else noticed how the top rated users here (and elsewhere on the other Logic related forums) either never had the problem... (The most common reason) or apparently know how to fix/avoid/work around it successfully...

Case in point. I don't care that the top rated users here dont have that issue. I know CCT stuck to Snow Leopard and I wouldn't be surprised if many of the rest did too but that's simply impossible for some. Anyone can work around a problem but you spend your weeks making a habit of working around your DAW's failings and bugs and you soon realise that the great workflow it offered is now shot to ****. I keep subscribed to this thread becasue I am waiting for a fix so I can actually start using a new Mac Pro, and with Fredo and MadDog still facing issues I'm still waiting. Frankly I think some of the 'top rated' are employees anyway so would have recieved tip-offs of these problems and the others are probably Apple devoted enough to lie even if they had the problems. With a 8 year record like Pancenter's I would imagine that it's pretty hard to put your hands up admit that ole Mas'ser isn't being good to us right now. And for clarification, the metaphor is pointing to the fact that Apple have us by the short and curlies and has tied them to the back of his truck.

Anyhow.... take this advice or leave it.. but as been said here repeatedly in the past, there is little point whining and complaining here to Apple, because this is the wrong place to do so and isn't really going to get you anywhere... If you want to be heard then contact Apple directly (I find a mix of phone calls and emails using the same Case ID number they issue you...in every form of communication..are actually the most effective methods!) and keep on doing so.. over and over again until you get a resolution.... or failing that, switch to a different DAW... (and not just threaten to do so)

There is many good reasons to whine here. I don't doubt that this is read at least occasionally by Apple, at the very least it has the most views and posts of the active threads on the Logic forums, the problem is you stop making noise and the world thinks that the issue is gone; It's evidently not. And personally I wouldn't be so insolent as to email/call Apple with naive self-importance thinking they will be able to send me a hotfix or something as they are the polar opposite of the small scale plug-in developers that I have previously got things like that from. They will at best, pass me on to a tech that's the hardware equivalent of a typist; trained how to use the tools that other people made for him and follow a set of predefined instructions which iI don't want to sit there and re-install OS X all day to find it doesnt change anything, I have more important things to do.

Pancenter wrote:

Methinks you care much more about complaining than composing. if you really wanted to be heard by Apple you would call them and give them an earful... but I guess it's much safer to do it here where no one from Apple can reply. Complain like cowards, live like cowards.

I see you have a whopping 5 points, you must have helped someone at one time, or maybe it was an accident.

Have at it boys and girls.

Superiority by points, remembering that more than half the posers I have helped don't even understand how to award them. Great. Don't you feel warm and fuzzy inside knowing you have more points than everyone else? Warmer and fuzzier than you feel calling people cowards from thousands of miles away?

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