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Level 1

49 points

Rosetta Stone (v.4.1.15) Error 8111 under Mountain Lion

When launching Rosetta Stone v. 4.1.15 under OS X Mountain Lion, I'm getting the following error during the license verification process:

"8111 There was a minor error. Click OK to continue. -1"

Before I upgraded my Mac from Lion (where Rosetta Stone was working) to Mountain Lion, I had replaced my hard drive on the Mac. So, I first powered down my Mac and pulled out the existing drive with Lion and working Rosetta Stone on it and replaced it with a brand new hard drive (larger capacity). Then I installed Mountain Lion on the new drive. Then I used the existing Time Machine backup and Time Machine restore function of Mac OS to bring personal files, applications, and settings from the backup (made in Lion) into the newly installed Mountain Lion. Every other application (besides Rosetta Stone) that I had installed under Lion worked in Mountain Lion after this process was completed.

I called Rosetta Stone support, and the gentlemen I spoke with thought that the problem was due to me not having deactivated the license under Lion, so the Rosetta Stone license verification server was thinking that I was trying to activate Rosetta stone on a third computer with the same Activation Code. So today I decided to boot up my Mac with the old drive that still has Lion installed on it. Once my Mac booted up, I launched Rosetta Stone, and the license verification completed normally, so I was able to use Rosetta Stone. Then I deactivated the Rosetta Stone license under Lion and received a Deactivation Code. After that, I was given a confirmation message that the deactivation succeeded. Then, I booted my Mac into Mountain Lion, launched Rosetta Stone, entered the Activation Code, and received the same exact 8111 error. I have now tried to activate the Rosetta Stone license under Mountain Lion several times, and I keep getting the same 8111 error.

So, the problem was not with Rosetta Stone license verification server thinking that I was trying to activate a third computer with the same Activation Code. Before I upgraded to Mountain Lion, I had Rosetta Stone software activated on two Macs with the same Activation Code. I am NOT trying to install this software on a third Mac. I am trying to run it on the same Mac that I was running it before I upgraded from Lion to Mountain Lion.

To me it looks like there is a problem between Rosetta Stone and Mountain Lion in that for some reason the verification of Rosetta Stone Activation Code is failing under Mountain Lion, whereas it is working fine under Lion.

Posted on Jul 27, 2012 11:12 AM

24 replies

alpawa

Level 1

0 points

Jan 9, 2013 8:56 AM in response to sirozha

I don't have a "tracking.db3" file... not anywhere! What can I do? Thanks.

Jan 26, 2013 9:28 AM in response to sirozha

@sirozha: I just encountered this problem after having my hard replaced, thanks for making what I'm sure was a complete pain on the phone very simple.

Jan 29, 2013 8:49 PM in response to deggie

I have mountain lion and kept getting fatal error2124 and this worked, and was the only thing that worked. Tried the other suggestion of going through the tracking renaming thing and it didnt work but this link did work

Jan 29, 2013 8:51 PM in response to spacekmam54

the Rosetta stone 4.5.5 update that is

Foofera

Level 1

0 points

Mar 9, 2013 8:50 PM in response to sirozha

For what it's worth, all I needed to do was:

1. Trash my old Rosetta Stone app

2. Install the 4.5.5 update

3. Restart my mac

4. Run Rosetta Stone again and re-activate

I am on Mac OS X 10.7.5 and had recently replaced my HDD and restored via Time Machine.

Some others have suggested that it might not be so simple if you've had to re-activate more than once in the past. For me, though, it was easy.

For reference, I tried the "enable root, switch to root, activate" idea first, but that did not work.

Also, I must say that the Rosetta Stone live chat guy I got to help was very helpful and provided the correct solution immediately. Rosetta Stone support gets a bad rap, but my experience was good.

Nov 2, 2013 7:44 AM in response to sirozha

Hi sirozha

Thank you so much! This helped tremendously when I upgraded to OS X 10.9 Mavericks and installed an SSD at the same time.

I first started by copying the 3 Rosetta Stone folders out of the /Library/Application Support section and then following your instructions.

Last year, I wish it had known that Rosetta Stone installs a bunch of the files needed including the stuff that locks it down in the /Libraray/Application Support folder. I had backed up everything but the /Library folder thinking that if I need to restore from Time Machine, I just need my data files and could re-install software. Unfortunately, I learned the hard way and lost one installation of RS. After hours of dealing with RS tech support, it finally came down, that I would need to use my second activation code to re-install. They would not give me the benifit of the doubt that my hard dirve crashed even when I provided the receipt for the applecare HD replacement service. I was not looking forward to another round of dealing with tech support and deactivating a code just for swapping hard drives.

Thanks again!!

Jan 27, 2014 11:41 AM in response to CelloG

CelloG,

Thanks! I tried your solution first as it was the simplest. The link worked perfect and I am back up and running.

😁🙂

iMac 24" Core2Duo running OSX 10.9.1

Joe

Jun 26, 2014 12:11 PM in response to sirozha

CelloG, you are a genius. I used Time Machine to transfer all my old data to a new iMac and was getting the 8111 error. I went on my old computer and deactivated Rosetta Stone, then I used your link to download and update the daemon. Then I was able to activate Rosetta Stone on my new computer. THANK!!

May 17, 2015 12:07 PM in response to sirozha

Guys, this is how I fixed it, see http://superuser.com/questions/915945/rosetta-stone-v5-0-on-os-x-and-failed-acti vation-with-error-8111/

TD;DR: Switch your system language to English.

Rosetta Stone (v.4.1.15) Error 8111 under Mountain Lion