EPSON CX5600 PRINTER DOESN'T WORK AFTER MOUNTAIN UPDATE

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facoriolano Author

Level 1

13 points

EPSON CX5600 PRINTER DOESN'T WORK AFTER MOUNTAIN UPDATE

Hello Dear,

I've using my Epson Stylus CX5600 for a long time with OSX 10.7 Lion on my Mac.

The printer is connected in another computer (Windows 7) and I can print fine from my macbook air

After my system update for OSX Mountain Lion yesterday, my printer works fine only on Windows computer

on my macbook doesn't works anymore

I've re-installed a lot but when I try to print the sheets appears in blank

The driver-version available in Mountain Lion is 1.5

I guess this is the problem and need a urgent correction driver update

I'm looking forward to the internet and Epsons websites but didn't find nothing,

in Epson website doesn't

Can you help me please?

Thankyou

MacBook Air (11-INCH, MID 2011), OS X Mountain Lion

Posted on Jul 28, 2012 7:43 PM

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Answer 1

pengtao

Level 2

280 points

Jul 29, 2012 11:41 PM in response to facoriolano

The latest Epson driver for CX5600 is supposed to be of version 9.0. If yours is of version 1.5, it's most likely that your driver is from a totally different source. Try to remove the current printer queue on your mac (System Preferences -> Print & Scan -> highlight the queue and click the "-" button), delete the driver on your disk (notice, removing the printer queue doesn't actually delete the driver, you need to find the actual driver on the disk, most likely inside the /Library/Printers directory, make sure you also delete the regarding driver piece in /Library/Printers/PPDs/Contents/Resources directory), then re-setup your queue, you should get a chance to install the latest Epson driver via Apple's Software Update mechanism.

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Answer 2

facoriolano Author

Level 1

13 points

Jul 30, 2012 4:32 PM in response to pengtao

Hi Pengtao, how are you?

Thank's for your answer. You almost solve my problem lol 🙂

I've got your suggestions and could install the driver for my printer in 9.0 version. thanks

The printer works like a charm when is connected directly on my mac book air

But, I need to print through another computer (PC) with Windows 7 (like before).

Now the error message has changed for: Stopped - `Filter' Failed

Could you help me again please?

Thanks a lot

Best regards

Fabricio

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Answer 3

pengtao

Level 2

280 points

Jul 30, 2012 5:13 PM in response to facoriolano

Hi Facoriolano, thanks for asking, I am fine. Hope everything are fine with you, too, other than this printer. 🙂

SMB sharing related operations have never been near to perfect on Mac OS X, mostly because SMB is a propriatery protocol Microsoft owns and has a lot of different varieties. For you situation, instead of figuring out how to get your printer working fine again via SMB sharing, I would suggest you to share your printer via Bonjour, using Apple's "Bonjour for Windows" software. Here's the link: http://support.apple.com/kb/DL999

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Answer 4

facoriolano Author

Level 1

13 points

Jul 30, 2012 8:49 PM in response to pengtao

Hi my friend,

I've tryed Bonjour, but only works Windows to install a print for Mac.

I need the opposite... print from Mac to Windows.

Yes, I've a lot of problems to install a printer on Lion, but after 3 days I got success 🙂

I can't remember but I did this:

1. In iMac System Preferences->Print&Fax->"+"

2. In "Add Printer" click and Tool Bar->Customize Toolbar...

3. Add "Advanced" to Tool Bar and click "Done"

4. Click Advanced->Type->LPD/LPR Host or Printer

5. URL: lpd//user:pw@192.168.0.1/EPSON%20Stylus%20CX5600&20Services

6. Printer Using->Select Printer Software... (EPSON Stylus CX5600 Services)

I did this and on Lion works fine. But now on Mountain Lion I can install, but I've received the error message

Do you have any idea?

Thank's again

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Answer 5

pengtao

Level 2

280 points

Jul 30, 2012 9:35 PM in response to facoriolano

Uh, so you are sharing using LPD, not SMB. Did you try to set up the printer using the "Windows" tab in the AddPrinter dialog on the Mac?

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Answer 6

facoriolano Author

Level 1

13 points

Jul 31, 2012 12:41 PM in response to pengtao

Hi my friend

Yes, is possible install the printer thru the Windows Icon.

Look this pictures, I've published in this url:

http://goo.gl/jBNpz

take a look

Thankyou

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Answer 7

pengtao

Level 2

280 points

Jul 31, 2012 3:35 PM in response to facoriolano

So you can now print from your Mac through the Windows computer now? Problem solved?

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Answer 8

facoriolano Author

Level 1

13 points

Jul 31, 2012 6:25 PM in response to pengtao

Hi pengtao

no. The printer was succesfull installed but when you click to print receive a message (the third picture) in the same link: http://goo.gl/jBNpz

Now I'm think is a problem on OSX Mountain Lion because I did the same process on Lion 10.7 and works fine until the update to Mountain Lion 10.8

I don't now what do now, any idea my friend?

Thankyou for you support until now again

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Answer 9

pengtao

Level 2

280 points

Jul 31, 2012 6:34 PM in response to facoriolano

If you can send me to attach the /var/log/cups/error_log file, I might be able to get more idea.

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Answer 10

facoriolano Author

Level 1

13 points

Aug 1, 2012 3:13 PM in response to pengtao

Hi

how could I find this log file?

thankyou

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Answer 11

pengtao

Level 2

280 points

Aug 1, 2012 3:17 PM in response to facoriolano

Copy the path (till the last "/" character), bring up a Finder window, choose menu "Go" -> "Go To Folder…", paste the pasteboard into the path field, hit <return>.

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Answer 12

facoriolano Author

Level 1

13 points

Aug 1, 2012 3:25 PM in response to pengtao

Thanks my friend, I found the file!

900KB

Is here:

https://www.dropbox.com/s/922ut9t066wm5c8/error_log

THANKYOU FOR YOUR BIGGEST HELP!

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Answer 13

pengtao

Level 2

280 points

Aug 1, 2012 3:46 PM in response to facoriolano

Looks like we need more details about the error, please run "cupsctl --debug-logging" in Terminal, reproduce the problem once more, then attach the updated error_log file. Hopefully this time we will have enough information about what is going on underneath.

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Answer 14

facoriolano Author

Level 1

13 points

Aug 2, 2012 10:53 AM in response to pengtao

Hi my friend!

Ok, I did the command on Terminal but can't see results on the screen. I believe it's ok

after I generated again the log file in this link:

https://www.dropbox.com/s/922ut9t066wm5c8/error_log

Thankyou so much!

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Answer 15

pengtao

Level 2

280 points

Aug 2, 2012 11:41 AM in response to facoriolano

Oh, I guess I didn't say it clear. After running that command, you need to reproduce the problem before grabbing a copy of the file. Now, since you have already run the command before, you don't need to run it a second time, please just reproduce the problem and re-grab the file.

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