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Level 1

5 points

MacBook Pro (Mid 2010) crashes continuously

My MacBook crashes continuously for about a month now (started while using OS X Lion). My thought was to wait for Mountain Lion, make a clean install (formatting HDD) and then this should be resolved. Well, it didn't work. Still crashing while using more than 3-4 apps at the same time. All updates installed.

I really hope that someone is able to help me here. I already tried to run the Apple Hardware Test, but it's not available on my machine...

My guess it's that this might be a hardware problem, as it happened with Lion before.

This is the error report from the last crash (20 minutes ago):

Interval Since Last Panic Report: 106751 sec

Panics Since Last Report: 7

Anonymous UUID: 6A45F5E6-D4D3-4968-A933-5F141041D77F

Sun Jul 29 11:04:45 2012

panic(cpu 0 caller 0xffffff7f96561c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8129b40000 0x0a5480a2, D0, P2/4

Backtrace (CPU 0), Frame : Return Address

0xffffff8106be37e0 : 0xffffff8015e1d5f6

0xffffff8106be3850 : 0xffffff7f96561c85

0xffffff8106be38e0 : 0xffffff7f9665b5b7

0xffffff8106be3940 : 0xffffff7f9665b62b

0xffffff8106be39b0 : 0xffffff7f96970883

0xffffff8106be3af0 : 0xffffff7f9668175d

0xffffff8106be3b20 : 0xffffff7f9656b9e6

0xffffff8106be3bd0 : 0xffffff7f965670b8

0xffffff8106be3dc0 : 0xffffff7f96568ac6

0xffffff8106be3ea0 : 0xffffff7f964fc324

0xffffff8106be3ef0 : 0xffffff7f97ffa71f

0xffffff8106be3f40 : 0xffffff7f97ff98e7

0xffffff8106be3f60 : 0xffffff8015e3dcae

0xffffff8106be3fb0 : 0xffffff8015eb2677

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964fa 000->0xffffff7f967fcfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7f9 680a000->0xffffff7f96b2cfff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964 fa000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f97ff8000->0xffffff7f98007fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f96f9f000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x0000000015c00000

Kernel text base: 0xffffff8015e00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 4445021361477

last loaded kext at 17879966952: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f97807000, size 32768)

last unloaded kext at 227031850441: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7f96ddc000, size 65536)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.GeForce 8.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHDGraphics 8.0.0

com.apple.driver.AppleIntelHDGraphicsFB 8.0.0

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.kext.triggers 1.0

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleSMC 3.1.3d11

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500420ASG, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW GS23N

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

MacBook Pro, OS X Mountain Lion

Posted on Jul 29, 2012 1:26 AM

101 replies

tim_ksa Author

Level 1

5 points

Aug 5, 2012 4:36 AM in response to Jay730

Thanks for your post, that really helps!

Unfortunately no Apple Store (or Authorized Reseller) here in Saudi Arabia... Need to take my Macbook to Hong Kong next week that they can run the test.

Will let you know as well what the result is.

tonijjj

Level 1

13 points

Aug 5, 2012 5:27 AM in response to Jay730

I can confirm that it worked for my mbp, they changed the entire logic card invl graphic card for free and it's all sound and good now!

Jay730

Level 1

5 points

Aug 5, 2012 4:11 PM in response to tonijjj

AWESOME!! Did you have the backup anything?!

axcess99

Level 1

8 points

Aug 12, 2012 5:47 AM in response to tim_ksa

I can happilly report that the Apple Store replaced my logic board under waranty and that the computer is running fine with 10.8 now (graphics seem to be better in general, so i suspect the original MBP Video Update disabled part of the path to the graphics card).

Additionally, while I would recommend having a full backup of your stuff before taking it in, my files were intact when I received it back.

DJonePL

Level 1

0 points

Aug 23, 2012 4:46 AM in response to tim_ksa

Hi All, i am having the same issues with my MBP i installed gfxCardStatus and by switching to Intel Graphic card it works fine.

I took my MBP to a genius bar explainand what was going, computer got scanned and ive been told they know of the problem and my options are 400$ to replace the logic board on the spot or 310$ to send it out to a third party!

He told me that my mbp does not qualify for the free replacement, my serial number did not much one of the models that are affected.

Which clearly should. 😟

Sep 22, 2012 9:48 AM in response to DJonePL

With Snow Leopard, no problems and I used it more intensively than I do now, mixing video, sligeshows and music. Lion, started random crashing, black screen and no warning messages. Heck of a time to get it rebooted. Thought Mountain Lion would resolve but made my Mail and iTunes (with respect to movie store, but that saves me money) fairly unusable. If I click a link in email, down it goes, blank screen but them an error message pops up. If I click link in email from with Firefox, no problem. Guess it's helpful I have a duplicatable problem for when I take it in to Genius staff...

Sep 29, 2012 11:26 AM in response to tim_ksa

I am using Macbook pro 2010 when i upgraded to Lion OS X. The black Screen problem first appeared when i was playing Mass effect 3 on my Macbook in windows 7 and then it started happening on Mac Lion OS X too. Then i tried something called underclocking using software MSI Afterbunner I actually Reduced the Speed of Nvidia GPU By half and the problem disapeared in Windows 7 even when i was playing games like Mass Effect 3 or Crysis 2.

Conclusion: I think its more related to overheating of Nvidia GPU which in turn causes black screen of death.

Solution: I think apple should release a Updated which makes sure that Nvidia GPU doesnot go over certain temperature.

Please let me know if this works for any one.

alonjr

Level 1

4 points

Oct 23, 2012 2:55 PM in response to pieralex

Thanks pieralex- you are my hero!!!!

I visited the Apple Store (Barcelona) earlier today, they ran the video test which only took a few minutes and the result looks like the attached image below. If your test result looks like this, this is your ticket to a free logic board replacement!

Nov 10, 2012 3:40 PM in response to alonjr

Looks like NVIDIA has released new drivers for Mountain Lion on Oct 1, 2012. NVIDIA GeForce supported products for this upgrade include the GT 330M which is in my Mid-2010 MacBook Pro. Here is the link to download the drivers: http://www.nvidia.com/object/cuda-mac-driver.html

I've installed this new driver and will post if my machine crashes. If the crashes don't occur for the next few days, I'll post that the crashes have stopped for at least a few days. Has anyone else installed this driver to see if that solves the crash problem without having to return the machine to APple for hardware replacement?

Nov 10, 2012 4:13 PM in response to Paul Derby

I took my MBPro in for diagnostics and able to create panic crash for them. They suggested I reinstall Mountain Lion. I did and for one whole day no crash. Day by day, they seem to increase. Last few days it crashes at bootup so heat not an issue. Itunes and Mail are main culprits. Guess I'll try NVIDIA before this becomes a paperweight...

DJonePL

Level 1

0 points

Nov 12, 2012 3:46 PM in response to Paul Derby

Paul, thanks for this update i have tried it but no luck still freezes on the NVIDIA chip aspecially when it gets warmer.

I will try to take the MBP to the Bar again, and harras them.

ChjuX

Level 1

0 points

Nov 14, 2012 8:27 AM in response to tim_ksa

I finally fixed my MBP by changing LB. its the only solution, You don't need drivers, or wait for mirracle..

I went to my Official Apple Service provider (we don't have Apple store here), and after one week, phoned me and told me that after they ran a test, it said (Replace Logic Board), they sent repair request to Apple, and ... it was DECLINED!!!! and they told me to call Apple on free phone and ask why..

Apple cc agent said they see on the system that result of the test is not related to Nvidia (They have Logic Board replacement programm) and code wasn't covered under this programm and it was rejected.. I said that I don't agree, problem is in Nvidia and it crashed same way as to thousands of ppl. She called some other guy and that guy agreed that LB will be replaced for free.

So now I have perfectly running mbp. and no more headache ...

Hope it will encourage some of you... 🙂

Nov 19, 2012 12:12 PM in response to Paul Derby

After installing the NVIDIA driver my machine ran 5 days crash free, then crashed. So the driver did reduce the crashing on my machine but did NOT solver the problem.

Last Thursday I made an appointment at the nearby Apple store, an hour later they confirmed the problem and ordered a replacement logic board. The board arrived late Saturday morning so I dropped my machine off and picked it back up around noon on Sunday. So far no crashes! Hope this fixed the problem.

I'm trying to decide if I should leave the NVidia drive installed or not. I installed 5.0.36 to see if it solved the Mountain Lion crash 3 or more times a day problem. Hopefully the logic board replacement resolved THAT problem. Now I see from the CUDA Preferences panel that nvidia has released 5.0.37 for the Mac but I can't find any release notes about this release.

Jan 16, 2013 3:48 PM in response to pieralex

i have my logic board changed by apple in sptember 2011.. in a mackbook pro mid 2010... for one year it worked well... last 5 months i got black screen many and many times.... apple says they wont fix it for the seccond time... well.. seems like its my fault they changed my logic board to anothey bad logic board...

Jan 16, 2013 3:54 PM in response to tonijjj

exacly what i got... same problem after getting my board replaced... and now apple wont fix it for the seccond time....

MacBook Pro (Mid 2010) crashes continuously