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Level 1

5 points

MacBook Pro (Mid 2010) crashes continuously

My MacBook crashes continuously for about a month now (started while using OS X Lion). My thought was to wait for Mountain Lion, make a clean install (formatting HDD) and then this should be resolved. Well, it didn't work. Still crashing while using more than 3-4 apps at the same time. All updates installed.

I really hope that someone is able to help me here. I already tried to run the Apple Hardware Test, but it's not available on my machine...

My guess it's that this might be a hardware problem, as it happened with Lion before.

This is the error report from the last crash (20 minutes ago):

Interval Since Last Panic Report: 106751 sec

Panics Since Last Report: 7

Anonymous UUID: 6A45F5E6-D4D3-4968-A933-5F141041D77F

Sun Jul 29 11:04:45 2012

panic(cpu 0 caller 0xffffff7f96561c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8129b40000 0x0a5480a2, D0, P2/4

Backtrace (CPU 0), Frame : Return Address

0xffffff8106be37e0 : 0xffffff8015e1d5f6

0xffffff8106be3850 : 0xffffff7f96561c85

0xffffff8106be38e0 : 0xffffff7f9665b5b7

0xffffff8106be3940 : 0xffffff7f9665b62b

0xffffff8106be39b0 : 0xffffff7f96970883

0xffffff8106be3af0 : 0xffffff7f9668175d

0xffffff8106be3b20 : 0xffffff7f9656b9e6

0xffffff8106be3bd0 : 0xffffff7f965670b8

0xffffff8106be3dc0 : 0xffffff7f96568ac6

0xffffff8106be3ea0 : 0xffffff7f964fc324

0xffffff8106be3ef0 : 0xffffff7f97ffa71f

0xffffff8106be3f40 : 0xffffff7f97ff98e7

0xffffff8106be3f60 : 0xffffff8015e3dcae

0xffffff8106be3fb0 : 0xffffff8015eb2677

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964fa 000->0xffffff7f967fcfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7f9 680a000->0xffffff7f96b2cfff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964 fa000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f97ff8000->0xffffff7f98007fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f96f9f000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x0000000015c00000

Kernel text base: 0xffffff8015e00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 4445021361477

last loaded kext at 17879966952: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f97807000, size 32768)

last unloaded kext at 227031850441: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7f96ddc000, size 65536)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.GeForce 8.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHDGraphics 8.0.0

com.apple.driver.AppleIntelHDGraphicsFB 8.0.0

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.kext.triggers 1.0

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleSMC 3.1.3d11

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500420ASG, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW GS23N

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

MacBook Pro, OS X Mountain Lion

Posted on Jul 29, 2012 1:26 AM

101 replies

Jan 12, 2015 8:13 AM in response to tim_ksa

Hi everybody,

I just had the awful privilege to experience those factory defect wonders you were talking about. The problem started after installing Batman Arkham Origins on BootCamp running Windows 7. First, I thought it came from the game or the drivers. I contacted Nvidia to hear what they had to say about this intermittent black screens. After trying few tests, the tech told me that the problem may come from a defective graphic card. He told me about the Apple Quality Program. Of course, the program had ended in 2013…

I went to the Apple Store and asked them to run the tests and sure enough they told me that the graphic card was out and that I needed to change the logic board. I told the tech about the program but, as I anticipated, he told that the program expired. I kept my cool and call 1-800-MY-APPLE right in the store and they basically told me to go f*** myself. I got back home and called Apple once again. This time I got lucky and I had my problem covered for free! (I bought my Macbook Pro in July 2010). So I went back to the Apple Store and had my logic board changed in 24hrs!

The only thing is that the problem got actually way worst! So I came back, they apologized and redid the repair. Now it’s my keyboard backlight that isn't working… I brought it AGAIN to the Apple Store and had the reparation for free.

I’m currently waiting for the new keyboard to be shipped to them.

The total cost of my repairs should have been 556 + 556 + 290 = CA$1402! I didn’t pay for anything except my subway tickets 😎. So I hardly encourage you guys to call them and politely insist. Be nice and appreciative, and they’ll surely want to help you out.

I’m very happy on how this finally turned out. Apple customer service is excellent if you know how to go the right way about it.

Feb 9, 2015 8:00 AM in response to tim_ksa

Hello

I am the owner of a Macbook pro 15'' (mid 2010) bought it early 2011. Crash problems started mid 2014 and took it to Mac service location (this is how they call them here in Greece) late 2014.

Diagnosis: logic board problem. Solution: replacement of logic board. Cost: 635,29 euros

I contacted Apple (by phone) to ask them what to do and how to handle it and even though the period of "free of charge" of 3 years was finished they paid for the total amount of the repair.

Have my mac since 2 weeks now and it works perfect!

I want to give big thanks to Apple for this. They were not obliged to pay for it but they did it anyway. They told me it was an exception cause i've been a client since many years and own many products of the company. (crosscheck of product serials etc had to be verified during our communication)

Again,

Thank you Apple

and thank you Georgia for your time and effort in solving my macbook problem

Apr 1, 2015 9:09 PM in response to tim_ksa

I have the same Apple factory defect 2010 MacBook pro crashing continously cronic problem.

MacBook Pro (15-inch, Mid 2010)

Processor 2.66 GHz Intel Core i7

Graphics NVIDIA GeForce GT 330M 512 MB

OS X Yosemite 10.10.2 (14C1514)

Applecare refuses to acknowledge the problem exists and will not help. I am extremely disappointed and disgusted with Apple's customer service. They expect customers to throw away what they have and purchase new products every 3 years.

Apr 2, 2015 9:13 PM in response to tim_ksa

I am also hoping that Apple will do the right thing and repair / replace my 2010 MacBook. The problem started when I “upgraded” to 10.8 and continued thru 10.10 making the computer useless. I reverted a partition back to 10.6 which has less of a problem but still happens. I am very disappointed with Apple’s lack of respect for loyal customers.

May 30, 2015 11:25 PM in response to theodoros74

I just had the same experience - took it to the Genius Bar and they said the logic board will need to be replaced and I had to pay for the full cost. How did you manage to convince them to replace it for free?

Jun 29, 2015 2:25 AM in response to maxwellhill

Hello,

I have the same problem , Apple refuses to change the motherboard , I suggest you send a letter to Ireland to complain, it's a shame . This notebook cost € 1,500 . After all these years , 4 iphones , 2 ipads , 2 macbook apple let me down . I lost confidence . They tell me that the repair is about 600€.

Shameful.

Jun 29, 2015 4:24 AM in response to ciberdiego

Yeah mine's about the same. It still works with 4GB and I can't really see much difference, oh well. I'll use it until it's unusable to spite them 😝 Otherwise they're pretty good manufacturers considering it's been 5 years. Also they said my MacBook is so old it's soon going to be considered a legacy device and won't be looked after by the Genius bar. That's fine though considering their only solutions have been for me to pay hundreds. The Genius staff aren't stupid and point out that it's probably not worth it on such an old machine, so I'll give them that.

T.H.N.

Level 1

0 points

Aug 21, 2015 8:24 AM in response to maxwellhill

Shame for Apple.

I bought this MacBook Pro for more than $2400!!!

Its a unusable garbage from 2 years. Shame for apple!

From apple refuse to help me saying that my computer have not that problem.

Despite thousands of customers complaining from their garbage product!

Shame!!!

MacBook Pro (15-inch, Mid 2010)

2.66 GHz Intel Core i7

4 GB 1067 MHz DDR3

Newer, newer, newer apple products again.

I am emigrating to PC!

Good luck to the enthusiast, and masochists.

Oct 11, 2015 10:35 AM in response to faizan430

My macbook used to shutdown completely now I underclocked with MSI Afterburner and I only get black screens, so a huge improvement 🙂

Oct 11, 2015 1:00 PM in response to RussiaRussia023

PS besides from the MSI afterburner underclock trick I turned off windows aero, avoided google chrome (just use internet explorer) and also switched the slider in NVIDEA video controller to "performance". Now it works really good compared to before.

I'm lucky I just need the CPU and just use this machine for evantual windows stuff.

Hope this helps.

Oct 26, 2015 9:16 AM in response to tim_ksa

Same problem for me. The latest upgrade of El Capitan doesn't work. The customer care told me to downgrade to Snow Leopard ⚠

Mal0y

Level 1

4 points

Oct 30, 2015 6:46 AM in response to tim_ksa

The same problem on all the the systems including El Capitan. Not good experience of apple

szmatchy

Level 1

0 points

Nov 2, 2015 2:03 PM in response to Mal0y

I'm running MBP Mid-2010, and I've had this problem for several weeks now. There would be very random black screen reboots of the machine. I've tried this solution today, and it seems to be helping (no crashes yet).

1. Install gfxCardStatus 2.1 (https://software.com/mac/apps/gfxcardstatus/2.1). Set it Integrated Only. Then go to Preferences > Advanced and check "Restore last used mode at startup". Also, check "Use power source-based switching" and select Integrated for both battery and plugged in. This will force your mac to use the video on the motherboard, reducing the chance of gpu crashes. Make sure to use version 2.1 or earlier.

2. Install nVidia CUDA for Mac (http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Mac /Quadro_Certified/7.5.21/cudadriver-7.5.21-macos.dmg&lang=us&type=Other)

3. Upgrade to El Capitan and make sure everything is latest.

Also see -

GPU Panic - OSX 10.9 Mavericks - Macbook PRO 6,2

Good luck.

Nov 2, 2015 5:40 PM in response to szmatchy

For me it was a faulty RAM slot (the slot closer to the keyboard) so only using the good slot prevented any crashes. I sometimes got 3 beeps on restart which was the sign for memory issues also. Haven't had many issues since.

Nov 3, 2015 8:35 PM in response to szmatchy

Dude! I can't believe it. This started happening to my MBP about 2 years ago and got the the point that I really couldn't use it any more. They told me I needed a new motherboard which I almost bought for $400 because it's an i7, but this totally worked. Not one crash in over 7 hours of constant use. I'm amazed. 2 years! I am wondering (in more detail) what exactly it's doing to stop it from crashing. Am I losing any processing power... not that I care at this point. I'm just curious.

Thanks again.

OS X El Capitan

Version 10.11.1

MacBook Pro (15-inch, Mid 2010)

Processor 2.66 GHz Intel Core i7

Memory 4 GB 1067 MHz DDR3

Graphics Intel HD Graphics 288 MB

MacBook Pro (Mid 2010) crashes continuously