The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get the printer information.

Hi Pahu

I have a similar issue. Wondering if you can help.

"The printed output may be incorrect because the printer information has not been acquired.

Start Printer Utility to get the printer information."

I have iRC3080 and I'm using 10.8.5 running UFRII 2.43 for both driver and utility.

PAHU wrote:

Thanks for supplying the information Paulo. I can see the cause of your error message is due to the print queue URI. You will see your URI is set at lpd://192.168.5.48. This is wrong for the UFR2 driver. What it should be set to is "cntdbmu://MCD_UFR2_LPR/iR1025/lpd://192.168.5.48/".

The most likely cause for the queue being created incorrectly is that the UFR2 Backgrounder process was not running when you created the printer. You can check this by opening Activity Monitor. I would expect that you will not see the process "UFR II Backgrounder", which should be present. Assuming that it is not present on your Mac, you can open Finder and select Go > Go To Folder. Then type in /Library/Printers/Canon/UFR2/Utilities and press Go. This will open the Utilities folder and here you will see two files; Canon UFR II Printer Utility and UFR II Backgrounder. Double-click the UFR II Backgrounder icon. Nothing will open on the Mac, but if you now check Activity Monitor you should see the UFR II Backgrounder process. If you do, then open Print & Scan, remove the current iR1025 printer and add it again, using the LPD protocol as you did previously. This should now create the print queue correctly. You can check via System Information. If it does show something similar to what I have shown above, you should now be able to print without the error.

Print queue URI is also only taking IP address when I check via System Infomation. UFRII backgrounder process does not appear in activity monitor and wont appear have I click on UFR II backgrounder icon after locating in library etc.

Ive tried to re-add the printer and manually add the approriate print queue but when I check in System Infomation it is appending the IP address before my manually entered text.

Any idea?

Thanks in advance.

It sounds like an application or other process is stopping the UFRII Backgrounder process from opening. To check, open the Console application (Applications > Utilities) and with the All Messages selected, click in the Filter box and enter UFR. This should change the view so that only entries with UFR are listed and you should now see if the UFRII Backgrounder is attempting to open and hopefully what is stopping it from doing so.

Hi

Yep looks like trying to open:

20/09/13 4:51:21.660 PM com.apple.launchd.peruser.501[190]: (jp.co.canon.UFR2.BackGrounder[10989]) Exited with code: 255

20/09/13 4:51:21.660 PM com.apple.launchd.peruser.501[190]: (jp.co.canon.UFR2.BackGrounder) Throttling respawn: Will start in 10 seconds

Any ideas?

Thanks for that. While it shows that it is failing to launch it also fails to show why.

Can you open Finder and select Go > Go to Folder. Then type (or copy) the following line then press the Go button.

/Library/LaunchAgents

Can you show me what you have in here.

Then using the Go to Folder facility again, type (or copy) the following and press Go

~/Library/LaunchAgents

Like above, show me what you have installed in this folder.

Hi

Here is the info:

/Library/LaunchAgents

file://localhost/Library/LaunchAgents/com.bjango.istatmenusagent.plist

file://localhost/Library/LaunchAgents/com.google.keystone.agent.plist

file://localhost/Library/LaunchAgents/com.logmein.logmeingui.plist

file://localhost/Library/LaunchAgents/com.logmein.logmeinguiagent.plist

file://localhost/Library/LaunchAgents/com.logmein.logmeinguiagentatlogin.plist

file://localhost/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

file://localhost/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

file://localhost/Library/LaunchAgents/com.teamviewer.teamviewer.plist

file://localhost/Library/LaunchAgents/jp.co.canon.CUPSCMFP.BG.plist

file://localhost/Library/LaunchAgents/jp.co.canon.UFR2.BG.plist

~/Library/LaunchAgents

file://localhost/Users/name/Library/LaunchAgents/com.apple.AddressBook.Scheduled Sync.ABExchangeSource.B1BBFB14-430A-48DA-B5EA-AF926C16CA7A.plist

file://localhost/Users/name/Library/LaunchAgents/com.apple.AddressBook.Scheduled Sync.PHXCardDAVSource.412527AF-1037-4C17-89DA-CD372F8A4D72.plist

file://localhost/Users/name/Library/LaunchAgents/com.apple.FolderActions.enabled .plist

file://localhost/Users/name/Library/LaunchAgents/com.apple.FolderActions.folders .plist

file://localhost/Users/name/Library/LaunchAgents/com.apple.SafariBookmarksSyncer .plist

file://localhost/Users/name/Library/LaunchAgents/com.macpaw.CleanMyMac.helperToo l.plist

file://localhost/Users/name/Library/LaunchAgents/com.macpaw.CleanMyMac.trashSize Watcher.plist

file://localhost/Users/name/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWat cher.plist

file://localhost/Users/name/Library/LaunchAgents/com.spotify.webhelper.plist

Thanks for that.

With all those processes set to open, there is a chance that one of them could be our culprit.

So you could try creating another user account on the Mac and then logging in with that account. The idea is that none of the items in the user Library will load, so if you can create the printer correctly (meaning that the backgrounder process has been able to start), then it was one of these process set to start for the admin user account.

Hi:

I have the same problem as syd337. I see in Console the constantly re-occuring message:

9/20/13 12:42:19.260 PM com.apple.launchd.peruser.501[311]: (jp.co.canon.UFR2.BackGrounder) Throttling respawn: Will start in 10 seconds

I am using OS 10.8.5 and trying to print to a Canon MF4370dn printer. I have created another user account and tried to print from there -- no joy, and the same message appears in Console.

Thanks for any suggestions. I also can't get printer information. The computer is communicating with the printer, however. For instance, 10.0.0.27 shows up as the IP address for the Canon printer when hitting "go to printer web site" which puts me at http://canon0b8fa7.local./H28_0_0_d_net.html (their remote UI). This seems like the correct IP address; at least it is in the range for the IP addresses that the router assigns.

I fixed the problem by doing a "reset the printer system"! Thanks to the poster who wrote:

I then tried Apple. What seemed to do the trick was to reset the printing system. (For others in the same boat, here is info on how to do this: http://support.apple.com/kb/ht1341?viewlocale=en_us&locale=en_us )

Thanks. Reset worked for me also.

I'm surprised the reset of the printing system worked but good to read that it fixed the issue.

Thanks Pahu. I tried as another user but had the same issue so reset was worth a try.

PAHU

thank you very much! if I ever get to Australia, and I'd like to, I owe you a beer.

You methodology seems to have cured my recurring nightmare.

It took 2 installs on the "master", an MBA, but sharing to my 1st gen Xeon tower seems to be working again.

Dunno why it failed, but there you go.

Hi Pahu

Have you found a way to be able to use the Address Book from within Preview when faxing from the Canon MF4350d?

I'm on Mavs 10.9.4. All else works including (obviously) the ability to fax from my MBA, except for the Address Book.

Fritz Lang1 wrote:

Have you found a way to be able to use the Address Book from within Preview when faxing from the Canon MF4350d?

Hadn't tried it before but did find it was not available, even though you get a prompt the first time about allowing Preview to access your Address Book.

Need to do some more testing. Can you pls create a new post in the Mavericks forum as this symptom is different to this thread.

OK, new thread.