The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get the printer information.

Open a PDF in Preview and select to print. With the print dialog set to show details, change from the Preview drop menu to Special Features. Here you will see an image of the copier and under that will be the Printer Info button. Press this to start the Printer Utility mentioned in the message. This should open a Printer Information window that shows the configuration of the C5035. If it does, then OK this window to close it and then try printing. This message should not appear now.

If this does not resolve the matter, then can you confirm which driver you installed and the version.

Sorry about that. The PS v3.51 and UFR2 v2.41 driver has moved the location of that button. Now what you have to do is open Print & Scan, select the Canon printer and click on Options & Supplies. Then select the Utility tab and click on Open Printer Utility. You will then see a window like below.

Here you see the Printer Information window. Press this to open another window showing the options installed in the ADV C5035. Press the OK button and quit the Printer Utility. Now see if you can print without the message appearing.

If the message still appears then can you confirm, did you have this working on 10.7 and then upgraded this Mac to 10.8? Also, which printer driver and version are you using. You can determine this via the System Information application (Applications > Utilities). With the application open, select Printers in the left column and then the C5035 in the top right frame. The bottom right frame will give you details about the driver. Can you copy and paste that information back here please.

Thanks for the update. The printer information does show the most likely cause. It looks like you have an older version of the Printer Utility (2.27) being used with the later version of driver (v2.40). By comparison, if you refer to my information below, you can see that I have the v2.41 driver and the same version v2.41 of the Printer utility. (We have the v2.41 driver in Australia while Canon USA is showing the v2.40 driver)

ADV6075:

Status: Idle

Print Server: Local

Driver Version: 2.0

Default: No

Shared: No

URI: cntdbmu://MCD_UFR2_LPR/ADV6075/lpd://172.17.2.218/

PPD: Canon iR-ADV 6075 UFR II (UK)

PPD File Version: 2.0

PostScript Version: (3010.000) 550

(3010.000) 651

CUPS Version: 1.6svn (cups-327)

Scanning support: No

Printer Commands: AutoConfigure Clean PrintSelfTestPage

CUPS filters:

cupstomcdufr2:

Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2

Permissions: rwxr-xr-x

Version: 2.41

commandfilefilter:

Path: /Library/Printers/Canon/UFR2/Cores/commandfilefilter

Permissions: rwxr-xr-x

Fax support: No

Printer utility: /Library/Printers/Canon/UFR2/Utilities/Canon UFRII Printer Utility.app

Printer utility version: 2.41

PDEs:

FinishingPDE.plugin:

Sandbox compliant: Yes

So you need to get your setup using the latest versions available for both. The first step is to remove the Canon ADV C50xx printers from your Print & Scan pane. Then you need to open Finder and navigate to HD > Library > Printers > Canon and trash the UFR2 folder. Then navigate to HD > Library > LaunchAgents and trash the file "jp.co.canon.UFR2.BG.plist".

With that completed, you need to stop the UFR2 Backgrounder service and you do this via Activity Monitor. With the monitor open, scroll through UFR II Backgrounder and then press the Quit Process button and then press Force Quit when the next window appears and exit Activity Monitor.

With this service stopped it would be ideal if you can empty the Trash before installing the v2.40 driver again.

Now install the v2.40 driver and add your printer and then check the System Information screen again. It should show 2.40 in both sections where mine shows 2.41. If it does, then try to print and see if this stops the message from appearing.

ahu - I could use your help, oh Mac Wizard.

Here's my (roughly equivalent) situation.

I've got an HP CP 1518ni. Connected to the network, prints pages fine when I choose "show printer webpage" and then ask it to print any particular report. So I KNOW it knows where the printer is. (As a matter of fact, it printed just fine a week ago when I tried to print from Word.)

But, this week, when I try to print from any other program, including Word, I get a "printer not responding" error message.

So, I want a quick easy fix; there should be a printer driver that will drive this thing, or Apple should have one that works, and HP should be able to tell me where it is. (I would iike to note that your "universal printer driver" is anything but, as it was NO help at all, and I ended up downloading Apple's printer driver to make this thing work at all. How lame.)

Email me the fix, please: danindixie@aol.com

Please bear in mind that I'm not AS familiar with the Mac - it's actually my wife's, I never use it, and yet I've been given tech support duties for it. So, if you refer to anything like "Activity Monitor" you are going to have to tell me exactly where to find it; start with menus, and work down through the choices, and assume I know NOTHING.

The irony is, in 1987-1990, I WAS the Mac wizard, worked on campus in the Mac lab, knew more than most of the other student employees, did consulting on the side. My how the times have changed.

Thanks in advance.

Dan Andrews

Thanks, PAHU - just followed your instructions - that solved it!

Pahu, can you help? see my post below about printer failure. I feel I'm on the verge of getting this thing right, but I have NO idea where to turn next.

Thanks!

Dan

The protocol you selected when you created the printer could be the issue. For example, if you selected IPP and the printer does not support this protocol, then this would result in you not printing.

So I would remove the printer from Print & Scan and select to add it again. This time, from the IP panel, ensure you select HP Jetdirect-Socket for the protocol. Then enter the IP address of the printer and select the supporting driver.

If using this protocol does not help then can you open System Information, which is located in Applications > Utilities. With it open, select the Printers entry in the left column. If you only have this one printer, then the right pane will show information about the printer. If you have more than one, the list of printers will be in the top right pane and selecting one will show its information in the bottom right pane. If you can copy this information and paste back here I can check for possible causes.

Hi PAHU,

I've been attempting to go along with the solutions you have described but to not avail. I have got a Canon imageclass mf4880dw. Nowhere does it say that this model is supported by the UFR II driver. I've tried using other MF4xxx drivers but none have worked. I've also tried the generic post script drivers and reinstalling UFR II. Any other possible solutions in connecting to this network printer?

The MF48xx series has not been released in the Australian region, so the UFR2 v2.41 driver we have does not list this series as supported.

Checking the Canon USA web site, I can see they have released the MF48xx series but the driver downloads for the MF4880dw has no link for OS X drivers. So I would be contacting Canon USA on Monday to ask when they are expecting a supporting OS X driver.

Thank you PAHU,

I'll check back again tomorrow. Again, I appreciate your help

I have a Cannon imageclassd420 and it will not let me print. When connect via usb, I am able to scan and the computer will recieve the image but when I try to print,the error message saying "Failed to read module" Re-install.:20600. i have reinstalled from the disk but I have not yet been able to print. What do i do?

Hi, I get this error when I am trying to print wirelessly with my mac with a canon MF 4880dw, any help to print, canon has no clue.

Error: /Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl failed

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