Apple Event: May 7th at 7 am PT
I've been trying to download apps and it's been a while since I purchased one. Today I finally wanted to purchase an app but I forgot the answer to my security questions please help me reset my security questions...
iPhone 4S, iOS 5.1.1, Your help is greatly Appreciated!
James ~ Welcome to the Support Communities. Before posting your question it's worth searching the Communities — here's an Apple tutorial:
Apple Support Communities: Searching
...But since you've already posted, look in the More LIke This section to the right of your post.
How do i change my rescue email
If you know the answers to your security questions then follow steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312
I am having the same problem and there is no link where it should be to use my rescue email address!!
please help me i have $15 in my account i cant spend then beacuse i forgot my apple id security questions and am not reseving the recue email please help
If you aren't receiving the reset email to your rescue email address, and you've checked the spam folder on that account as well as the inbox and tried clicking the link again, then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
I had trouble reseting it 'cause apple wouldnt let me do it so I decided to call them! And they fixed it for me!
Call at 1-800-263-3394 and they're open from 8 am till 8 pm Central. I hope this helps you out!!
I had trouble reseting it 'cause apple wouldnt let me do it so I decided to call them! And they fixed it for me!
Call at 1-800-263-3394 and they're open from 8 am till 8 pm Central. I hope this helps you out!!
i dont have any cedit to call apple support and the reset link isnt there for me 😢
The reset link will only be on your account if you have a rescue email address on it - if you don't already have then you won't be able to add one until you can answer your questions.
What country are you in ? In a number of countries Support will call you - if you are in a country where you need to make the call then you will either need to add credit to your phone, or use a land-line
Contacting Apple about account security : http://support.apple.com/kb/HT5699
why don't you check through al your email
awesomness_scout wrote:
why don't you check through al your email
Hopefully he/she has had a chance to do that since October 2012:
forgot my security questions and I can't tell which email address they're going to send the password to. help please!
Use Skype.
What if the link does not appear there? It is not appearing for me. Please help me.
If you aren't getting the reset link then you don't have a rescue email address on your account (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
How to reset apple Id security questions
