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Question: Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

Sorry for the long header, but this is my first question.


Today, for no apparent reason, my iCloud inbox/sent items/junk/trash everything has disappeared from all my devices. I checked iCloud, and there's nothing up there either. I did not delete all my email, either intentionally or by accident.


Meanwhile, iCloud is now working again, but all the old mails are gone, I'm hoping not forever.


How do I recover all this missing material, which is essential both to my business and personally?


thanks

iMac, Mac OS X (10.7.4)

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Jul 30, 2012 11:39 PM in response to BrianGrand In response to BrianGrand

This sounds as if you need the attentions of MobileMe Support (I know you're on iCloud but there is no free support for that unless you happen to have AppleCare, and MobileMe Support have helped some people). Go to http://www.apple.com/support/mobileme/ww/ and select your country. In the next window click on a category to expand it, then on a subject to get a link to 'live chat'.

Jul 30, 2012 11:39 PM

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Jul 31, 2012 3:34 AM in response to BrianGrand In response to BrianGrand

I'm in the same position - this morning all my emails on iCloud have vanished.


Luckily I use an IMAP account in Entourage to keep copies on my machine, and I have a backup where all the emails are still visible. But if I connect ot iCloud using entourage they all vanish from entourage as well, so until this is resolved I cannot connect using entourage.


I have another iCloud account I hardly use, and that's working fine. Similarly my wife's account is also working fine - all her emails are visible in iCloud and in entourage.


Anybody had a successul way of dealing with this ?

Jul 31, 2012 3:34 AM

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Jul 31, 2012 5:24 AM in response to BrianGrand In response to BrianGrand

I just spoke to someone at the support team who after checking my account passed me on to a person higher up who was very sorry to tell me that all my mails have somehow dissapeared even from the server !!!! If this is the improved safety of icloud this is the beginning of the end. Hope you will get your mails back.

Jul 31, 2012 5:24 AM

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Jul 31, 2012 7:57 AM in response to BrianGrand In response to BrianGrand

...me too.


all of my emails and folder structures were in place about an hour ago but now nothing.

I haven't ben home yet to see if they have dissappeared from the iMac / iPad / Macbook Pro


Do we know if this is reversable? or have Apple washed their hands with it with an insincere 'sorry'?

Jul 31, 2012 7:57 AM

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Jul 31, 2012 8:11 AM in response to BrianGrand In response to BrianGrand

I'm on the phone with Apple Support. The tech says he's not heard anything about this, but assures me that my emails have not disappeared forever, and that they do back up their servers. Let's hope he's right. The rest of you get on the phones so they realize "Cupertino, we have a problem".

Jul 31, 2012 8:11 AM

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Question: Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?