Level 1

8 points

Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

Sorry for the long header, but this is my first question.

Today, for no apparent reason, my iCloud inbox/sent items/junk/trash everything has disappeared from all my devices. I checked iCloud, and there's nothing up there either. I did not delete all my email, either intentionally or by accident.

Meanwhile, iCloud is now working again, but all the old mails are gone, I'm hoping not forever.

How do I recover all this missing material, which is essential both to my business and personally?

thanks

iMac, Mac OS X (10.7.4)

Posted on Jul 30, 2012 10:05 PM

86 replies

Jul 31, 2012 4:08 PM in response to AndeeMac

Precisely. This is why this type of failure is going to be a major black eye for Apple, and cloud services in general.

Jul 31, 2012 6:41 PM in response to BrianGrand

Hello ,

Can someone direct me to the area of the Apple site that addressed this issue? I was just told by corporate phone call it was posted about 12:00 pm PST . Thanks you.

Jack

Aug 1, 2012 3:58 AM in response to PK.blue

It will probably take a bit of time for everyone's account to be corrected.

suzannar

Level 1

0 points

Aug 6, 2012 5:29 AM in response to ajhmcallister

Do let me know if you get anywhere with Apple, and I'll do the same... still no change at this end.

PK.blue

Level 1

10 points

Aug 6, 2012 6:37 AM in response to BrianGrand

I called Apple Support and they were able to fix this issue for me by pusing my mail back to my account. Took a while to get it all, but seems fine now.

suzannar

Level 1

0 points

Aug 6, 2012 10:40 AM in response to PK.blue

Great news - many thanks PK

onid

Level 1

25 points

Aug 8, 2012 4:08 PM in response to BrianGrand

Same problem here! Hope this will get fixed sooner or later - othervwise this means really big trouble...

Aug 9, 2012 4:08 AM in response to BrianGrand

I've lost 50.000 emails, had everything nicely sorted...

Aug 13, 2012 8:27 AM in response to BrianGrand

The issues solved by itself, after 24h of waiting it went back to normal. But no information from Apple what the problems was or still is.

Don't panic keep cool and relax...

sarahd89

Level 1

0 points

Nov 3, 2013 10:35 AM in response to MadKiwi0

my email has been changed to me.com and now i have lost all my old emails too..

Nov 26, 2016 4:44 AM in response to BrianGrand

I'm with the same problem ... have not had mail service all this week !!! And my box on Icloud may is empty now !!!

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Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?