.eps attachments not working in mail

Just adding a +1 to this thread. I'm experiencing the same problem. However, I find that though the composition window seems to freeze, the message can be sent and has the EPS attached. Just weird.

Anybody have any thoughts on why Apple is ignoring this problem? I think the problem extends beyond Mail. as I have long delays in opening EPS files in Illustrator ever since the upgrade. Anybody else expereince this?

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

I'm really surprised at some of you. The proper way to send an .eps file through email is to compress it either as a .zip or .sitx file. You should only be attaching compressed files to emails, such as those two formats or a .pdf, .jpg, or .tif.

Most likely, there's some sort of problem that mail is having with generating a preview. Did this problem start to occur once you updated to 10.8, or have you also updated your Adobe Creative Suite to CS6?

Many people save their .ai files with PDF compatability, which is why they will preview in Mail. If not saved with the compatability, a preview won't be seen in mail.

Also, one should refrain from emailing files larger than 5 MB, and should instead be using a FTP program or service, such as Fetch or DropBox. Again, files should be compressed into an archive before transmitting.

Thanks Rmgman. Besides the "I'm really surprised at some of you" comment, your response is helpful. We of course know enough not to try to email large fies, but in some cases an eps file being sent to another design that is in many cases less that 1 MB used to mail just fine. The compression makes sense, and the preview difficulties seem to be exactly what is happeing.

However, the bigger issue is Illustrator taking minutes to open an EPS file that should take seconds.I thought it may be a network issue, but seems to be about the same delay even when copied a file t local desktop. Any thoughts...?

Seems that this is a known fact that Apple is already aware of:

http://support.apple.com/kb/TS4508

http://www.zdnet.com/mac-mail-app-doesnt-like-eps-attachments-7000009797/

Surely you don't compress anything and everything you attach to an email as .zip & .sitx?!?!

I frequently email .eps files, and any other extension I happen to be working with which falls under my companies email limit,

Besides, why would I zip an eps file which is under 1MB anyway, especially when a lot of companies I work with have firewalls blocking zip files!

Anyway, I too had this issue and mail was freezing requiring force quit. And now it's stopped, the only thing that changed is whilst it was happening I was on a 1month free trial of acrobat X pro cs6 via creative cloud. A trial I did not want and when it expired it left me with no way to revert back to cs5.5 ( and just kept quitting once i said i didnt want to buy cs6), without uninstalling and reinstalling from disc but that's another thread story.

So it might be that it's a cs6 thing and hence why the preview thing isn't working??

Diceman_G wrote:

Surely you don't compress anything and everything you attach to an email as .zip & .sitx?!?!

Yes, I do, if it's not a compressed file format. Maybe that's why I haven't experienced this trouble.

I've been dealing with EPS and other graphics files for over 25 years and have seen many files from clients and vendors get garbled up and errored because thay did not compress them first before attaching them to emails.

Do you currently use CS6 acrobat?

I'm thinking that that is where this issue lies.

You might be right in terms of compressing every file you e-transmit but it's quite time consuming to zip up a single, small eps every time it needs emailing, then hoping it gets through a firewall then expect the recipient to be willing to unzip it.

Especially when email clients allow you to simply drag and drop such as in Mail.

Diceman_G wrote:

Do you currently use CS6 acrobat?

Yes, I use the latest version of Acrobat Pro.

I really don't think it's time consuming. You right-click on a file and from the fly-out menu you can tell the Finder to compress it.

Do you not find it odd that the companies that prevent .zip files through their firewalls, but let other file formats get through? You would think a firewall would prevent any attachment that may be suspicious.

I guess zip files contain an unknown. Which is what creates the fear. I know my company blocks all incoming .zip files.

Anyway slightly off topic.

All I know is that when I managed to get rid of the creative cloud demo my attachments were (&are still) working fine, like they used to.

Nice conversing with you rmgman

There is a way to deal with this, which is by changing the default way that Mail handles attachments in the command line. Basically, turn off previewing in Mail, which will kill this crash issue.

Article for this solution is found here:

http://hints.macworld.com/article.php?story=20130223000057486