I have been using Apple products for decades, yes ... back at the beginning ... and have been on discussion lists with Apple software people, etc. for the same amount of time. I didn't know how to deal with my computer problems until I quickly joined Mac lists of very knowledgeable people. And even though those people were writing software and designing very things which are Apple compatible, Apple never had any reps who joined the lists nor paid any attention to what kowledgeable people were saying!
The fact is: Apple does what Apple wants to do and have very LITTLE LOYALTY to the many people who give feedback or who have been loyal patrons of many years. It is the stock holders they care most about ...
Don't think that Apple cares about what the customer wants/ They and the people who work there are concerned with their own creativity, coming up with something new, beating the competition with the end results that their stocks stay high and they make money, and all the glamour and glitz which comes of it.
If this was not true you would see Apple implement some of the decisions of what their loyal patrons want included from the past ... rather than their attitude of "Well it if become obsolete, who cares, people can just buy new." The Calendar issues are a PRIME example of hundred of problems as the newer and newer OSs are implemented.
The attitude of some of the young employees at the genius bars around the USA have confirmed my suspicions. The tone is set at the top and filters down.
I have one computer with SL and another with ML. Thanks goodness I did not upgrade to Yosemite (and stopped at Mavericks) which is loaded with a ton of problems which is another rant in and of itself.
The majority of employees at Apple are too young to remember anything except the current operating system. They have no grasp or clue of the cost to replace hundreds and hundreds of applications which don't work on the newest operating system. Even many of the Apple applications often do not work on current OS.
Steve Jobs has/had a ton of creativity and for that I give him credit and a great deal of respect. However, as far as Apple as an entity giving a rip about their patrons and past customers ... their attitude appears to be
"We are so good we will always get more customers and we demonstrate this by placing the majority of our money into R & D and advertising and very little into customer relations."
If anyone has made any headway with getting Apple to listen to feedback about their products, please post. I would like to read some positive news about Apple's concern for the loyal customers.
They may not always be the only good computer company from which to choose!
Karma has a way of coming back and biting in the backside!