Mountain Lion has random freezes. The mouse still works but the graphics go glitchy and i can't click on anything. I have to hold the power to restart.

Hey guys,

I`m getting this EXACTLY SAME PROBLEM!

Random freezing! MacBook Pro 13" - Early 2011 - i5 8GB RAM

I`m running Montain Lion as well!

HOW TO STOP THIS?

Have to turn-off the computer by the "hard-button" for it to start working again and be waiting for the next FREEZE / CRASH?

What to do Apple, please?

Thanks in advance!

I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.

Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

Hi for those of you suffering from this and unable to "unfreeze" the computer, I've discovered that for me at least, short of turning off the whole computer, that by unplugging my monitor from the power source and plugging it back in does the trick.... Not sure why but it works. This bug must have something to do with the graphics card an maybe unplugging the monitor forces the graphic card to release and reset....Apple please fix...this is obviously not an isolated incident.

But what about whom do not use "external" monitor like me?

😢

Ahhhh...sorry Rodrigo...wasn't even thinking about the notebooks and iMacs....I have a mini with external monitor.

@etresoft,

I really appreciate your reply and you taking your time trying to help us out.

Thumbs-up!

PS: If you find something more "specific" about these "random freezing" please tell here.

Cheers,

Rodrigo.

Thanks for the quick reply @MORFIT.

Yes, am getting this same problem with ML and am on a MacBook Pro 13" Early 2011 i5 8Gb

PS: Hope we get it solved asap by someone like "Genius" or the own "Apple Genius" because it is very hard to work on a unstable machine. 😢

Cheers,

Rodrigo.

@etresoft,

After running EtreCheck I got these log results below:

Hardware Information:

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

System Software:

OS X 10.8 (12A269) - Uptime: 0 days 1:57

Disk Information:

Hitachi HTS545032B9A302 disk0 : (320,07 GB)

disk0s1 (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) /: 319,08 GB (196,01 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

JMicron USB to ATA/ATAPI bridge 320,07 GB

disk1s1 (disk1s1) <not mounted>: 209,7 MB

Backups do Time Machine (disk1s2) /Volumes/Backups do Time Machine: 319,73 GB (36,96 GB free)

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Kernel Extensions:

com.globaldelight.driver.BoomDevice Version: 1.1

com.Cycling74.driver.Soundflower Version: 1.5.2

com.splashtop.driver.SRXDisplayCard Version: 1.5

com.splashtop.driver.SRXFrameBufferConnector Version: 1.5

Problem System Launch Daemons:

[failed] com.apple.xprotectupdater.plist

Problem System Launch Agents:

[failed] com.apple.afpstat.plist

Launch Daemons:

[failed] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[failed] com.autodesk.backburner_start.plist

[loaded] com.freemacsoft.appcleanerd.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.mobilepcmonitor.PCMonitorHelper.plist

[loaded] com.splashtop.streamer.SRServiceDaemon.plist

[not loaded] com.teamviewer.teamviewer_service.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.CS5ServiceManager.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.splashtop.streamer.SRServiceAgent.plist

[not loaded] com.teamviewer.teamviewer.plist

[not loaded] com.teamviewer.teamviewer_desktop.plist

[loaded] com.wacom.pentablet.plist

User Launch Agents:

[not loaded] .DS_Store

[loaded] com.adobe.AAM.Updater-1.0.plist

[not loaded] com.avast.MacAvast.plist

User Login Items:

CPULed

Clipboard History

CheatSheet

Signal

HardwareGrowler

Cloud

iTunesHelper

Caffeine

Dropbox

3rd Party Preference Panes:

PenTablet

Perian

Internet Plug-ins:

Google Earth Web Plug-in.plugin

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

QuickTime Plugin.plugin

Silverlight.plugin

WacomNetscape.plugin

WacomSafari.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes:

What can I "learn" and "repair" from this log?

PS: Nice apps you have on sale on your page. I might be interested in the "feed" later. Thanks!

Cheers,

Rodrigo.

Rodrigo Costa wrote:

Kernel Extensions:

com.globaldelight.driver.BoomDevice Version: 1.1

com.Cycling74.driver.Soundflower Version: 1.5.2

com.splashtop.driver.SRXDisplayCard Version: 1.5

com.splashtop.driver.SRXFrameBufferConnector Version: 1.5

The only one of these that I have seen before is the "Soundflower" extension. I am familiar with "Soundflower" because it is always present in kernel panic logs and reports from people having problems. I know nothing about the other three extensions. If you are experiencing problems, I suggest you remove them by using the vendors' uninstallers.

Launch Daemons:

[failed] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.autodesk.backburner_manager.plist

[loaded] com.autodesk.backburner_server.plist

[failed] com.autodesk.backburner_start.plist

[loaded] com.freemacsoft.appcleanerd.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.mobilepcmonitor.PCMonitorHelper.plist

[loaded] com.splashtop.streamer.SRServiceDaemon.plist

[not loaded] com.teamviewer.teamviewer_service.plist

Autocad seems to be having trouble. Depending on how bad it is flailing, it could be causing problems. Adobe is always a source of problems. You don't need any "clean up" software. Get rid of that. Again, I don't know if that SplashTop software is compatible or not. I frequently see the TeamViewer software listed from people reporting problems. I have no idea what it is or why you would want it.

User Launch Agents:

[not loaded] .DS_Store

[loaded] com.adobe.AAM.Updater-1.0.plist

[not loaded] com.avast.MacAvast.plist

Mac users don't need "clean up" or antivirus software.

@etresoft,

I really appreciate your input!!

BTW, please, tell me: How do I get rid of those "things" you saw in my log?

Would you mind?

Thank you VERY MUCH in advance!

Cheers,

Rodrigo.

You will have to identify the software that installed it. In most cases, just read the name of the file in reverse to find the vendor. Then, track down an uninstaller or uninstallation instructions from the vendor. In a worst-case scenario, people here can give you Terminal instructions on how to remove those files, but it is best to try to use the proper uninstaller first.

@etresoft, OK!

I gonna try to find it all and get rid of to see if it help these "freezing" stop forever! 😉

THANK YOU SO MUCH for taking your time!

Cheers,

Rodrigo.

Hi all, my macbook pro suffered from the dreaded black screen on Lion and It ended in my getting a free logic board replacement from Apple(through a premium reseller).

This seems to be the same issue. As I tried Mountain Lion and it crashed randomly. I checked the error stack on my machine and it was again with the Resman process for the graphics drivers that was causing the issue.

Can anyone confirm this is also the logic board issue. Surely apple is not ruining there own business with each new OS release? :/

It does sound the same though.

Symptoms are random graphics card crashes leaving blank screen, keyboard backlight still on. (sound buffer will loop infinitely too if audio was playing)

I had tried all the tricks last time when it did this on Lion, gfxCardStatus set to integrated, no external screen, as it would trigger the crash. I also editied the power management kernel extensions etc.

Please confirm this issue as I would like to be able to upgrade as I want. (thanks apple)

NVIDIA GeForce GT 330M 256 MB

Hardware Information:

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

System Software:

OS X 10.8.1 (12B19) - Uptime: 0 days 0:5

Disk Information:

ST9500325ASG disk0 : (500,11 GB)

disk0s1 (disk0s1) <not mounted>: 209,7 MB

Macintosh HD (disk0s2) /: 499,25 GB (188,38 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Kernel Extensions:

at.obdev.nke.LittleSnitch Version: 3854

com.radiosilenceapp.nke.PrivateEye Version: 1

Problem System Launch Daemons:

Problem System Launch Agents:

[failed] com.apple.afpstat.plist

Launch Daemons:

[loaded] at.obdev.littlesnitchd.plist

[loaded] com.adobe.fpsaud.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.radiosilenceapp.nke.PrivateEye.plist

Launch Agents:

[loaded] at.obdev.LittleSnitchUIAgent.plist

[loaded] com.google.keystone.agent.plist

User Launch Agents:

[loaded] com.spotify.webhelper.plist

[loaded] com.valvesoftware.steamclean.plist

User Login Items:

HardwareGrowler

iTunesHelper

Hiss

3rd Party Preference Panes:

Flash Player

MySQL

Perian

Internet Plug-ins:

Flash Player.plugin

FlashPlayer-10.6.plugin

googletalkbrowserplugin.plugin

JavaAppletPlugin.plugin

npgtpo3dautoplugin.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

Yahoo! Installer 3.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes:

here is my log

and same freezes, but mouse can move anyway

in most of cases i use a skype when it got freeze, tommorow i call to apple...

Add me to the list.

I have been experiencing this same problem since upgrading to Mountain Lion. With iStat Menus, I see my graphics RAM at 100% usage at all times. I also get the random freezes at least once per day. Extremely annoying! During one of these freezes, an OS file must have become corrupted, because the system couldn't recognize my home folder anymore (which is set up as RAID). I had to do a complete fresh install to fix it. NOT impressed!

Has anyone had the chance to test out 10.8.1 -- has this issue been fixed? I sure hope so.