Mail suddenly stopped retrieving from my email provider...

Upgraded to Moutain Lion a week ago. So I do not know if this is a ML issue. But figured it was a place to start.


My email is hosted through Network Solutions and has performed flawlessly for 7 years.


Yesterday - Apple Mail 6.0 stopped receiving emails. I would get intermittant offline signals - would open the Connection Doctor and it would be red/off/or green.


I double checked my Network Solutions account and saw the unreceived emails sitting there. So I haven't lost any.


Apple Mail now shows green lights "connected to tthe internet".


But I am not getting any test emails I send to myself or have friends send to me. Meaning - they are not downloading to my Apple email client. They are still sitting at Network Solutions.


My cable provider - who has also worked flawlessly for the two years I have had them (I work from home) is Charter Internet. I don;t know what, if any, effect they may have on things. Right now just can;t seem to get email to talk to email provider.


Abd the ONLY thing that has changed at all is the OS. So I figured I'd start there.


Any help is appreciated.

iMac, Mac OS X (10.7), 2.66 GHz Intel Core Duo

Posted on Aug 7, 2012 10:09 AM

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41 replies

Aug 7, 2012 10:33 AM in response to Tag1

Strange it would just stop like that? If you've repaired permissions, I'd suggest the obvious first... go into Mail/preference/accounts/account information and make sure the "enable this account" box is checked.

My ATT uverse changed from POP to IMAP and that also made my Mail stop coming... I had to change my Accts settings. Hope this helps.

Aug 7, 2012 10:45 AM in response to Tag1

im having the SAME exact problem (stopped working last night) and we're hosted thru networksolutions as well, however, my iMac at home also has ML installed and doesnt have this issue - but spent 2.5 hours on the phone with apple tech support this morning, they suggested (after all steps didnt work) to do a re-install of ML which i've yet to do yet (as i have just too much work to do)


interesting to see its happening to someone else though

Aug 7, 2012 10:50 AM in response to Tag1

yeah, i'm assuming u know how? restart and hold either OPTION down or cmd + R (i think) and then it might ask u to re-sign in to app store and it will download it


i was going to do it but for whatever reason it wanted me to download over wireless (was gonna take 4 hours) so i was going to do it last thing b4 i left the office today, curious to know if it fixes it for you

Aug 7, 2012 11:34 AM in response to Tag1

I, too, have a similar problem. I can send mail with all 3 email accounts (me.com and 2 pop accts.). But on my business pop acount I can't receive mail. I can receive it on my phone and iPad but but not on my iMac. I thought that settings might have gotten changed somehow during the upgrade to ML so I copied the exact settings from my iPhone but to no avail. Sure would like to see some sort of resolution of this.

Aug 7, 2012 1:07 PM in response to Tag1

Network solutions, OSX Lion (installed a month ago). Mail for network solutions pop account will not retrieve messages as of 6:00 a.m. or so this morning. This is my business email and the mac is my business computer, this is a very serious issue that needs to be resolved. Comcast pop, and .me and gmail imap seem fine. Reinstalling lion seems a severe step, and it appears that this is an issue cropping up at the same time for the people posting in this group.

Aug 7, 2012 2:10 PM in response to Tag1

After waiting on hold for an hour with Network Solutions - a recording popped up and said - "Your wait now is no more than 54 minutes"


I about blew a gasket. And hung up.


This is really strange. But - is this happening a lot more than is being talked about on the Apple Discussion board?


I have not had an opportunity to reinstall ML yet.

Aug 7, 2012 3:22 PM in response to Tag1

I too am having this SAME exact problem, starting the evening of Aug 6. I was on the phone with Apple support and I recreated my account settings but to no avail. I can download NW Solutions ok to iphone but not my computer. I tried calling NW Solutions several times and now just get a busy signal or am automatically hung up. Ug.

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Mail suddenly stopped retrieving from my email provider...

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