My "Not Junk" button is missing

Looks to me like what happens is if *Mail* does not mark the message as junk, but it winds up in the junk mail folder somehow because something else -- Gmail in my case -- puts it there, then the "not junk" button is missing. Also the message does not have apple's little junk icon next to it. Therefore the thumbs up/down icon in the menubar shows as "down". If the message is then selected, and then you click the thumbsdown icon, the icon changes to thumbsup, the message is marked with the junk icon, AND the "not junk" button appears. This is a bit of an ugly workaround which apple should fix if they can -- say by marking every message that ends up in the junk folder as junk, no matter how it got there. One more "Mail doesn't really play nice with Gmail" issue.

If it only allows you to mark it as "Not Junk," then it is already marked as Junk. There is only one button. If the selected message isn't marked as Junk, then you can mark it as junk with that one, single button.

If it is marked as junk, the name and action of the button changes to allow you to mark the selected message as Not Junk.

Here is the button when a message that is not junk is selected:

Here is the exact, same button as shown with a message selected that has been marked as junk:

The only way the button will toggle to "Mark selected message as Not Junk" is if the message is already marked as junk.

Whether it is moving the messages to the Junk folder or not, something is actually catching and marking the email as spam. You might try resetting the junk mail filter in the Mail preferences, Junk Mail tab.

kgpmcn wrote:

Hi.

I have the Thumbs Down button in the control bar, but not the Thumbs Up button. The Customize option does not show the Thumbs Up button.

There isn't two buttons. There is only one. In Customize, it is Thumbs Down.

If the selected message is marked as junk, that button changes to Thumbs Up.

Or in simpler terms. "Why don't I get a "Not Junk" option with a brown email." 😕

You could have a rule that colors the message brown, but does not mark it as junk.

The realy question is, "If the message is marked as Junk, why don't I get 'Not Junk' button."

You first have to determine if the message is actually marked as Junk. If it is not, you will not have a Thumbs Up button, no matter what color it is.

I had the same thing today (a non-junk messages was in my Gmail IMAP Junk folder, and there was no 'not-junk button to click).

If you simply drag the message onto your GMail inbox icon, it seems to tell Gmail (and Mac mail) it's not junk. In other words, move the message out of the junk folder into the inbox.

Hi Janice2247,

If you mean this folder:-

Then it is not On your Mac and not subject to the Mail app's Junk Filter.

For this you will have to visit Google Mail web Login page and check how to "Unjunk" a Sender permanently as well as seeing if it can be "taught' about the Spam you want to filter.

9:14 PM Sunday; July 14, 2013

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Move the Thumbs down icon to the menubar, it'll change to thumbs up when you're on a junk mail.

Do you have Mail's preferences set to move junk mail to the Junk folder?

Mail Prefs, Junk Mail tab, When junk mail arrives: Move it to the Junk mailbox.

Just checked my rules. The only one is the Default Apple Mail and that's blue.

I can confirm that there has been a new update to Mail within the last week. This caught many people on the hop because it was not compatible with OS X 10.8.3 and they had to upgrade to 10.8.5.

Looking even deeper, it's not compatible with 10.8.5 either. 😮

Well, some versions....

The message they get is:-

You cannot use this version of Mail with this version of Mac OS X.

You have Mail version 6.6(1510/1508). It cannot be used on Mac OS X Version 10.8.5 (build 12F37). For more information click the help button.

Guess what I have?

Mail 6.6 (1510)

OS X 10.8.5 (12F37)

*** Apple???😠

As I said in my original post, I suspected some silent updates because of a few oddities that suddenly occurred. Prior to finding these, I had noticed some unusual flashing lights on my broadband box while I was watching TV - not using my computer. Actually, I got up and pulled the plug - fearing Wifi-jackers. I have since changed my update settings to download but don't install. I didn't get the message - possibly because of the silent install, or pulling the plug.

There are two options. one is:-

".... downloading and installing the 10.8.5 Combo Update on top of the 10.8.5 update pushed from Software Update (App Store) solves the issue."

The other involves booting from the repair disk and choosing "Re-install OS X".

I think I'll try the Combo and see if that fixes things.

Watch this space.

Opps.

I should have said this is the IMAP server I am using at GoogleMail and not their POP service.

And for that reason the Spam is NOT local and is not put through the Mail app's Junk Filters.

10:19 PM Sunday; July 14, 2013

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Thinking through this makes sense to me.

The purpose of the Not Junk button is to teach Mail that what it identified was not correct.

You cannot tell it to trust the email headers, and also tell it to ignore them.

Try deselecting the "Trust email headers" box and see what happens to future emails.

Sorry for the delay. I turned my back on this question due to the constant intervention of an individual, whom I now believe, may have "intellectual issues." I am from the UK and we call a spade, a spade....

The answer is "Sort of, Maybe, NO".

I bought my "Late 2009" iMac in Spring 2010. The installation disks were for Snow Leopard. I subsequently upgraded to Lion and Mountain Lion on-line. So, by the time I had my problem, my system was a mish-mash of Snow Leopard + Updates, Lion + Updates and Mountain Lion + Updates. "A bit of a dogs dinner", as we say on this side of the pond. SHAME ON APPLE for not providing the option for new installation disks when you upgrade.

I had previously got screwed on up something, (can't remember what) and decided to re-install. So I loaded Snow Leopard from CD and upgraded to Lion via Apple Store and later upgraded to Mountain Lion. 'Can't fault Apple Store for remembering what I'd paid for. But what intermediate upgrades did I, should I, have include? I Dunno.

SO, I came to this problem after a Mountain Lion upgrade. I thought that I would reload, again, from SL etc. etc....

'Didn't work. Why? Because the Snow Leopard installation disks were not compatible with the Mountain Lion Installer. This was compounded by having Bluetooth problems which meant that the "cmd" key functions weren't being obeyed. ('Didn't help that, errm, Ham Shanks were going on about the "Option" key, when there is no "Option" key on a UK keyboard.[It's labelled "alt"])

No matter how many times I specified this, I kept being told the same failed procedures. Is there a name for people who give the same advice, thus boosting their help scores and and their egos, making it look as if they know what they are talking about, when they don't?

I shall call them Parasites.

So - What Did I Do? Google is my Friend. I found out how to create a Mountain Lion Bootable Startup Disk. You need an 8GB memory stick, or, as in my case, a Dual Layer DVD (which the iMac will write). Of course, you have to have a valid copy of Mountain Lion from the App site. Once you have paid for software, you are permitted to make a backup copy. You are not permitted to pass your copy to a third party. No, Apple do not tell you how.

I reloaded my system from my bootable DVD, applied ALL the Mountain Lion upgrades INCLUDING the Extra Final (for now) upgrade to 10.8.5 and everything seems to work.

Except for one old email, which I can't get to change it's status from Junk to Not Junk. All the new stuff works OK, though.

My advice, if not too late, is to apply all the updates, including the "Last of the Last (Maybe)". If it still doesn't work, build a bootable ML DVD.

http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html

Save what needs saving and try installing "over the top". Then go through all of the ML upgrades, including the "Last of the Last"

If that doesn't work, Install "New" (trash your disks, erase, rebuild and reinstall) then restore. Or, if you haven't got anything that you want to save, just erase and rebuild.

So, "Sort Of, Maybe, No"

Hope this sort of helps.

Your answer is basically the same as mine. Coming to 10.8 by installing 10.6, then updates, then 10.7, then updates, then 10.8, then updates, does not end up as quite the same as starting from 10.8 and installing ALL ITS updates. The only way around this is to install 10.8 from external media.

The problem is that Apple does not supply the media to upgrade directly to 10.8, unless you bought a Mac with 10.8. The solution is to create a 10.8 bootable installation device (memory stick or DVD DL) from your legitimately purchased version of 10.8 thus:-

http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html

As for the oblong buttons, they occur on the top right hand side of the yellow/brown header which is displayed when you expand a yellow/brown junk mail from the "Sort By" or middle column.

Anyway, it doesn't matter. Junk mail processing went faulty for myself and other people. After a bootable install of 10.8 and full update (OS X 10.8.5 (12F45) it seems to have sorted itself. It's history.

Hi,

In the Mail > View Menu > Customise Tool Bar do you have the Missing Button.

If so drag it to the Tool Bar in the position you want it to be.

8:51 pm Saturday; September 21, 2013

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously