My "Not Junk" button is missing

I bought my Macbook Pro a few days before upgrading to Mountain Lion so I don't know if this is an old problem. I've been satisfied with the Mail app with one exception. When mail shows up in a spam folder (using Gmail) incorectly, I can't figure out how to mark it as "not junk". Accordng to mail help there should be a thumbs up icon available to do this, but I've tried customizing the toolbar and the icon isn't there, and it doesn't appear as a menu option.


Any suggestions short of reading my email in a browser? I use several email addresses so thats a big hassle.

MacBook Pro

Posted on Aug 8, 2012 10:10 AM

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Posted on Jan 19, 2013 11:42 AM

Looks to me like what happens is if *Mail* does not mark the message as junk, but it winds up in the junk mail folder somehow because something else -- Gmail in my case -- puts it there, then the "not junk" button is missing. Also the message does not have apple's little junk icon next to it. Therefore the thumbs up/down icon in the menubar shows as "down". If the message is then selected, and then you click the thumbsdown icon, the icon changes to thumbsup, the message is marked with the junk icon, AND the "not junk" button appears. This is a bit of an ugly workaround which apple should fix if they can -- say by marking every message that ends up in the junk folder as junk, no matter how it got there. One more "Mail doesn't really play nice with Gmail" issue.

39 replies

Nov 26, 2013 1:32 PM in response to kgpmcn

hi,


Some Notes.


A set up that started at OS X 10.6(.0) and had the Updates as they occurred and then had OS X 10.7 installed and it's follow up updates in turn followed by OS X 10.8 will follow a slightly different path on a Reinstall from a clean OS X 10.6


If you then install Lion (OS X 10.7) it will download and Install the latest version of that when using the App Store.

This will be repeated for Mountain Lion.


For me I prefer my Junk Button to be on the right near my Delete Button but as a separate item.

I prefer the ability to "miss" when trying to Click it rather than sometimes deleting something.

My Mail > View Menu > Customise Tool Bar looks like this:-

User uploaded file

I must admit I have reduced the size of this pic but I hope you can see enough detail.


With the red text I highlight the default Layout (Delete and Junk together with Junk on the right)

I use the blue option - individual icons dragged into the order I want/prefer

The green items point out an alternative Dual Button but junk on the Left.


The Blue one also highlights that if you select an item in the Junk folder the icon Changes as does it's action.


I see from earlier pics Barney seems to be using the default (red) layout.


I also have things moved to a Junk Folder

User uploaded file

This Junk Folder is what is behind the Custom settings.


I am not sure what you meant by round and oblong buttons.



User uploaded file
9:32 pm Tuesday; November 26, 2013


 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 14, 2013 10:46 AM in response to sph2

I am having the same problem. I am receiving junk mail that bypasses Apple's junk mail filtering and goes directly to my inbox. I cannot select "Mark As Junk" because the only icon available is "Mark As Not Junk" and you cannot add the Thumbs Down "Mark As Junk" button from the options menu. This is really irritating as I have to manually move all of these to my junk mail folder and it will not train Apple's junk mail filtering to catch them. This is some nasty spam that is getting through the spam headers AND tripping up Apple mail's junk mail tagging. And forwarding these as attachments to spam@me.com does nothing. I have done that for years and Apple doesn't do anything about treating spam seriously like they claim. Really frustrated with Apple mail and spam.

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My "Not Junk" button is missing

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