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how to solve greyed out volume control

after upgrading to Mountain Lion lost control of volume settings.

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 12, 2012 3:52 PM

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Posted on Mar 18, 2017 5:05 PM

Not sure if you ended up solving your problem or not, but for others who are looking for a solution, I had the same problem--and figured out an easy, uncomplicated way to fix it! Earlier today, I downloaded an application to my computer (it was a screen recording one). After launching it and using it, whenever I tried to raise the volume, my sound icon showed up but it had a little crossed out circle under it. At the top of my screen, where people can also adjust their volume, the icon was greyed out. I solved this problem by going to System Preferences>Sound. Then, there should be three sections: sound effects, input, and output. Under each tab, there should be a drop down menu that decides where sound comes out. On the sound effects tab, it says "Play sound effects through". Next to it should be the drop down menu. Click on it, and make sure it's selected as "Internal Speakers." Then go to the input and output tabs, and make sure it's all selected on Internal speakers. This worked for me! You may not be in the same situation as I was, but hopefully this helps at least one person! 🙂

56 replies

Jul 10, 2013 5:47 AM in response to Thicot01

Thicot01 wrote:


Finally, I fixed it and so far so good.


What I did is:


Open a console and type in :


sudo chown -R _coreaudiod:admin /Library/Preferences/Audio


This will fix permissions.


Then type in:


sudo update_dyld_shared_cache -force


This will clear and rebuild dyld (dynamic linker)


And finish with:


sudo killall coreaudiod


To restart the audio daemon. The sound should come back instantly and keep working on reboot.




Tried loads of other methods and this have solved the problem permanently for 3 restarts so far!!

Sep 5, 2013 3:23 AM in response to Thicot01

I'm unclear how to Type into the Console.


I've tried the first two fixes on this strand to no avail. I've opend the Console and don't see where/how to type in the message you specify. Is it meant to be the Terminal rather than the Console? I'm very marginal in my understanding of the backend of computers, so, super clear, specific directions would help a great deal.


Thanks so much!

Sep 28, 2013 6:21 AM in response to darauf

Incidentally, the 10.8.5 update solved this issue.


My issue was due to the Display link driver because apparently osx didn't have a proper usb 3.0 audio driver implementation, and DL used it.


It Was supposed to be an expected fix in the update, and seems to work for me.


Haven't had and issue since. Remains black.


Before I'd have to manually quit core audio each time.

Oct 14, 2013 7:18 PM in response to darauf

Lots of suggestions here that seem to have helped some people. Unfortunately, not me. My old MacBook Pro died and our IT department swapped it for another (with my current disk moved to the new MBP). This MBP has the sound icon greyed out and there is no sound, unless I plug in headphones. With headphones plugged in, it plays sound through the headphones, and the sound icon is there, and the sound controls work. Unplug the headphone and nothing.


When headphones are plugged in, option-clicking the sound icon says "Output device: headphones". When unplugged, it says "Output device: digital out".

Oct 15, 2013 5:22 AM in response to emailboy

emailboy wrote:


My old MacBook Pro died and our IT department swapped it for another (with my current disk moved to the new MBP).

Was that the same model MBP as your old one? If not, the OS on the old HD may not support all the hardware in the new MBP.


You might try resetting the SMC, but I'm not sure it would affect the internal speakers: http://support.apple.com/kb/ht3964

Oct 16, 2013 6:34 PM in response to Barney-15E

Yup, same (early 2011) model. Had to be to keep my 10.6.8 and apps running. I tried resetting the SMC and the PRAM and everything else (deleting prefs, etc.) before posting, to no avail.


What finally did work was just plugging and unplugging a pair of headphones over and over. I may try a blunt toothpick or compressed air if it happens again.

Feb 23, 2014 10:15 AM in response to Nostradamus

Nostradamus wrote:


First try this and it worked for my MBP running OSX.

This happens when your digital audio out has switched on. You can insert a plastic toothpick (or a fine sewing needle) in the headphone socket/hole and try and switch it off. The switch should be at the 3 o'clock position and go towards the 6 o'clock position.

🙂


Yes! Worked for me. Thanks

Mar 6, 2014 8:55 AM in response to Thicot01

This seemed to work for me, despite the fact that I got the following errors/messages when running

sudo update_dyld_shared_cache -force


Errors in terminal:

update_dyld_shared_cache: warning, found two dylibs with same install path

update_dyld_shared_cache[467] updating x86_64 cache because current cache file contains a different set of dylibs

update_dyld_shared_cache failed: in /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser can't find dylib /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics


Update: I'm actually still experiencing the sound cutting out every once in a while as I'm using headphones.. Maybe it has to do with these errors?

Mar 7, 2014 10:06 AM in response to TeeKzMTL

That must have been my issue. No PRAM reset or dylib fix (mentioned above) worked. I decided to see if my headphone jack might work. As I brought the jack close to the hole I saw red light, then I stuck in headphone jack and headphones worked and menu-bar speaker icon turned black. I unplugged the headphones and it was still black. I do remember seeing Digitial Audio Out was specified for the Output when looking at the Sound System Preference. Now it says Internal Speaker. How would that have been activated? The only thing I can think of is I plugged in an old iSight (side effect of plugging in an external ACD with iSight connected).

how to solve greyed out volume control

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