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how to solve greyed out volume control

after upgrading to Mountain Lion lost control of volume settings.

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 12, 2012 3:52 PM

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Posted on Mar 18, 2017 5:05 PM

Not sure if you ended up solving your problem or not, but for others who are looking for a solution, I had the same problem--and figured out an easy, uncomplicated way to fix it! Earlier today, I downloaded an application to my computer (it was a screen recording one). After launching it and using it, whenever I tried to raise the volume, my sound icon showed up but it had a little crossed out circle under it. At the top of my screen, where people can also adjust their volume, the icon was greyed out. I solved this problem by going to System Preferences>Sound. Then, there should be three sections: sound effects, input, and output. Under each tab, there should be a drop down menu that decides where sound comes out. On the sound effects tab, it says "Play sound effects through". Next to it should be the drop down menu. Click on it, and make sure it's selected as "Internal Speakers." Then go to the input and output tabs, and make sure it's all selected on Internal speakers. This worked for me! You may not be in the same situation as I was, but hopefully this helps at least one person! 🙂

56 replies

Sep 13, 2015 11:02 PM in response to darauf

I Have the same problem after using headphone jack. After trying all the suggestions rebooting, Pram, disk repair etc all to no avail I realised it is mechanical problem with the jack. Fixed by moving headphone plug around in the jack until it sorted out . There must be a switch or something that gets stuck, I think.

Jan 24, 2016 9:35 AM in response to hpinboise

Good call.

As a slight variation on your recommendation ...

I have the "Pro Tools First" application installed.

In System Preferences > Sound > Output, "Pro Tools Aggregate I/O" was selected (though I have not used the Pro Tools First application in a quite a while, but I have used Logic Pro with my MOTU 8 Pre as sound output recently which is what I believe caused the system setting change).

Choosing "Headphone Port" (my headphones were plugged into the audio jack) un-greyed out the Sound icon.

how to solve greyed out volume control

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