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how to solve greyed out volume control

after upgrading to Mountain Lion lost control of volume settings.

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 12, 2012 3:52 PM

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Posted on Mar 18, 2017 5:05 PM

Not sure if you ended up solving your problem or not, but for others who are looking for a solution, I had the same problem--and figured out an easy, uncomplicated way to fix it! Earlier today, I downloaded an application to my computer (it was a screen recording one). After launching it and using it, whenever I tried to raise the volume, my sound icon showed up but it had a little crossed out circle under it. At the top of my screen, where people can also adjust their volume, the icon was greyed out. I solved this problem by going to System Preferences>Sound. Then, there should be three sections: sound effects, input, and output. Under each tab, there should be a drop down menu that decides where sound comes out. On the sound effects tab, it says "Play sound effects through". Next to it should be the drop down menu. Click on it, and make sure it's selected as "Internal Speakers." Then go to the input and output tabs, and make sure it's all selected on Internal speakers. This worked for me! You may not be in the same situation as I was, but hopefully this helps at least one person! 🙂

56 replies

Aug 29, 2014 9:11 AM in response to GroundZeroUK

Hey guys,


I had no output from speakers, or headphones. And the System Preferences - Volume was greyed out.


I tried everything up to including a PRAM reset and nothing worked.


Took it to the company tech and after awhile he figured out what was wrong.


The inner head phone jack was dirty. He cleaned it with a qtip or a special computer cleaning device. Apparently there’s a internal sensor in the jack that will prevent the internal output from functioning if it’s to dirty. It’s not like a dropped the computer in a dirty pond. I would have never figured that out.


Anyways, that’s what fixed it for me with the same symptoms as listed.


🙂

Nov 1, 2014 1:04 PM in response to Thicot01

I had not experienced this issue until recently upgrading to OS X 10.10 "Yellowstone." It happened a number of times within the first week.

However, Thicot01's very elegant solution worked perfectly.

NOTE: If you have not discovered already, where he wrote "open console" you need to open "terminal."

Happy listening!

Feb 16, 2015 9:39 AM in response to darauf

forget everything


Just try this steps


  1. Plug your headphones back in.
  2. Play a bit of sound through them (e.g., a song), then stop the sound.
  3. Make sure Preferences is quit.
  4. Launch Preferences and open the Sound pane.
  5. While the Sound pane is open and set to Headphones, pull out the headphone plug from the jack.
  6. It will reset itself to "Internal Speakers" and you are good to go.


That's it


Regards


Muddassir

Mar 8, 2015 4:10 AM in response to Mudd@$$ir

Had the same problem. Read through every post in this thread to date and tried all the solutions multiple times with no success. Finally, something someone said pointed me in the right direction. I am running Yosemite on my mac book air, btw, never heard of Yellowstone. My problem was that I have two external monitors connected. When they were unplugged, the Mac internal speakers and the headphone jack worked fine. When the monitors are connected the sound output device was to my Samsung Syncmaster monitor and the volume control was greyed out at max volume. I then found I could control the syncmaster's volume using it's volume control. However, having it greyed out on the mac book air I believe is a recent development as I don't recall having this issue prior to installing Yosemite. I've had this monitor arrangement since OS Mountain Lion days. I suspect Yosemite doesn't support my old syncmaster monitor and Samsung doesn't have a Mac driver for it so it looks like time for a new monitor if I want volume control from the Mac.


Bottom line is if you are using an old external monitor you may be S.O.L.

how to solve greyed out volume control

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