Dead Pixels on Mabook Pro with Retina?

Sort of off-topic but what are the Applecare eBay offerings about? Are they legit do you know?

And to chime in on-topic in response to Nikolaus - I totally agree, I had my '13 rMBP screen replaced for 1 dead pixel and the cost was $960 (waived due to year warranty). I felt foolish at first until I saw this thread and realized I spent too much money on this device to not be 100% satisfied and the "geniuses" weren't even weird about it when I went to get it fixed.

I have no idea why everyone is so hot on Applecare warranties. IMO it's value is dependant on where you live.

I don't know about consumer protection laws in the United States, but in Europe and specifically the UK (where I live) they are pretty strong. You may have read that Apple had to recently update the warranty information on their website all across the EU, take a look you will find it interesting. If memory serves they also got a slap on the wrist in Australia very recently too.

Under EU law you pretty much have a minimum two year warranty (there are some caveats but for the sake of brevity I'll leave them for you to research). The UK is up to six years. It's all about understanding your rights under the Sale and Supply of Goods Act, and most people don't. Don't take 'no' for an answer and take them all the way to the Small Claims Court if you have to.

I did the same thing myself when my iPhone failed out of warranty. The first answer I got when ringing Apple was 'out of warranty, tough luck'. I wrote a letter to their Customer Service pointing out my rights and voila! A new phone was speedily shipped out to me.

TLDR the Applecare warranty for the UK provides virtually no additional protection you are not already entitled to, in fact you're covered for up to six years. The only extra you get is software support and who needs that with the internet anyway?

Because I have passed the edit time I would like to add some further detail to my last post.

I wanted to make clear that the 'caveats' I mentioned does not mean it's a free for all against suppliers, rather that's the time limit you have to make a claim. For example I think you would have a hard time arguing that one dead pixel three years down the line entitles you to a refund (it won't), but you would likely have a case for remedy (perhaps repair) if like some of the people posting here you had large clusters . The Sales and Supply of Goods Act does take into the cost of the goods and their perceived quality and Apple products sit at the top of the tree for both those categories. Likewise if you had some other sort of major failure then I would push the point for repair, replacement, partial or full refund.

Let's say you did pay for Applecare and had one dead pixel outside the normal warranty period. Because Apple don't publish their policy who is to say they won't reject it under Applecare anyway? If you have a lot then use the SOGA. It seems to me you're in the same boat either way, except a few hundred pounts out of pocket by buying Applecare.

It's late, I hope that all makes sense.

Hi, i bought my rMBP 15 inch the day the new Haswell processors were released to the MacBook pro line, I received the MacBook after two weeks and after a week of using it I noticed a dead pixel, I then went to my nearest Apple store and scheduled an genius appointment, they told me that I could get the screen replaced or send me a new machine since it was still in the two weeks since I received, the MacBook. I received the MacBook two weeks later and everything seemed great! However, three months later, (three days ago) I noticed a dead pixel, once again. I was really annoyed since I spent so much money on this laptop (top of the line rMBP 15"), anyway's, I visited the apple store and set up an appointment, once again, this time however they told me that the only option now is to replace the screen (fyi, they replace the whole top panel of the MacBook, not just the display), however they told me that it would take 7-10 days since it is half term here in the UK. I chose not to give it in since I have mock exams coming up. Therefore we agreed that i will give the MacBook in after the my exams and they told us that after the half term the replacement will take only 3-5 days. So in conclusion, I recommend not to get your screen replaced in the holidays such as the half term, unless you want to wait two weeks.

Thanks, KamilSG1. 🙂

I bought my current Macbook Pro in winter of 2012. Can't remember the exact month. It is my 3rd MBP bought since 2006. Within a few months I started noticing dead pixels. Not really noticable when the screen is busy, but on a dark solid color it was very noticable. Now, March 2014, there are so many bright white pixels across the middle of the screen that when I have a solid black color it looks like a starry night. I have loved all 3 of my Macbook Pros, but to be honest, I am getting pretty tired of the problems with them. My 2nd one had multiple issues, the worst being a recurring problem with the magsafe power port not working or burning out my power adapter.. As much as I loathe saying this, I will probably shop around brands before buying my next laptop.

I have a Macbook Pro Retina 15" and now have 2 dead pixels. I use it for video work! Go figure. It seems like Apple quality is dropping! I will be taking it in to get repaired! What's the use of having such a high qulaity product that's defective?

Macden wrote:

I have a Macbook Pro Retina 15" and now have 2 dead pixels. I use it for video work! Go figure. It seems like Apple quality is dropping! I will be taking it in to get repaired! What's the use of having such a high qulaity product that's defective?

Your replacement display will very likely be yellow tinted or have other colour problems or image retention.

Hi all!

I bought a used one recently and found this fault. I cant return it back to the original owner and I have no receipt. Its a mid 2012 model so its out of warranty. I would be covered by consumer law but I was told since I dont have the receipt and I dont know where it was originally purchased nothing could be done to help me.

Hey, I had a couple of red stuck pixels on my mac too, but when i press the screen they just go away. A stuck pixel is a pixel that is stuck on one colour.. EX: Red, Green or blue. A dead pixel is a pixel that is not working anymore (probably be black). there is ways to fix a stuck pixel but not all will work sometimes. Just Google: How to Fix a Stuck Pixel. hope it helps.

I don't have dead pixels, I have a big hole after the screen leds explodes. The retina 2012 model, avoid it.

More info here:

https://discussions.apple.com/thread/4441333

http://www.mikcx.com/macbook-pro-retina-exploding-pixels/

Apple, of course, doesn't want to replace my screen...