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Level 1

5 points

Disappearing info in the "Get Info" panel

When I select "get info" on a jpeg file using Mountain Lion, I am able to see all the "More Info" data, but if I come back to that same file after navigating away from it, all the data disappears? I was able to flawlessly recreate this scenerio with multiple jpeg files.

Here's where it gets even wierder. If I open that same file in Photoshop and select "File Info," the information is still there; however, after If I close the file and go back in the Finder the info comes back, but goes away as soon as I navigate away from it and come back to it.

Hardware/Software:

MacBook Air 13" 2012 Thunderbolt

1,7GHz Core i5

4Gig RAM

OS 10.8 Mountain Lion

Adobe PhotoShop CS5.5

Apple Thunderbolt Monitor 27"

USB external drive for TimeMachine

USB Keyboard, Mouse

USB Smart Card Reader

MacBook Pro, Mac OS X (10.7.2)

Posted on Aug 22, 2012 9:13 AM

16 replies

sjk

Level 2

165 points

Mar 24, 2013 1:58 PM in response to Community User

RAHaviland wrote:

I must have a related issue. Still not getting the caption.

I installed 10.8.3. Still not showing caption inside Aperture or Preview.

Are Captions IPTC metadata? If Spotlight isn't indexing it that might be the reason you're not seeing it where you expect to. I just have Preview, which can only add Keywords, Those do show up under More Info in Finder Get Info windows; is that where you're expecting to also see Captions? If elsewhere, that's a different issue than the topic of this discussion (a Finder-related bug, fixed in 10.8.3).

Maybe this could help:

Don’t Forget to Write IPTC Metadata to Masters - ApertureExpert Tips - ApertureExpert.com — Your resource for tips, training, tutorials, presets and more for Apple's Aperture 3

Disappearing info in the "Get Info" panel