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Level 1

22 points

"Cannot connect to iTunes store"

Whenever I hit the "updates" button in the App Store on my iPhone 4, a pop-up saying "Cannot connect to iTunes store" comes up. I can still download new apps. I have reset my password on my Apple ID, I have tried enabling/disabling restrictions, etc.... This is occuring on both wifi and 3G.

I am out of ideas.

I have an iPad 2 and there are no problems there. I have checked for all available downloads on iTunes, and nothing new is there. Help?

iPhone 4, iOS 5.1.1, 32GB, Black

Posted on Aug 26, 2012 12:50 PM

62 replies

Oct 7, 2012 7:25 AM in response to jstock14

My iPhone Carnt connect with iTunes either it don't update my apps and I Carnt download any new ones either I have even tried doing what everyone been try the advice 'MrPhilok' has given and turning it off and on again help please anyone?

Sam_livo

Level 1

0 points

Oct 7, 2012 8:09 AM in response to Sammie4797

As I've only had my new iPhone 5 for two weeks, it is still covered under apples warranty. I phoned apple yesterday who said that the fix suggested above is a fix for the iOS 5 software. As I was on the phone with the apple support crew, I figure out that I could connect to the App Store and download an app when I turned my wifi off. Apple then came to the conclusion that its a hardware issue and my wifi card is faulty. Yes I could connect to my home wifi and other wifi networks and surf the net with no problem. The problem with downloading apps was the only issue I came across with the faulty wifi card. Apple are sending me a replacement handset

"Cannot connect to iTunes store"