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Compressor Stalls, won't finish job

3499 Views 46 Replies Latest reply: Nov 19, 2012 6:29 PM by Russ H RSS
  • fleis Calculating status...
    Currently Being Moderated
    Sep 2, 2012 12:54 PM (in response to bikinijack)

    Same problem here.

    Brand new MBP i7 with ML, last updates, FCPX 10.0.5 and compressor 4.0.4 purchased from app store.

    Compressor stall everytime, it's very fragile.

     

    FCPX runs well, no problems, but when I try to export using compressor settings or using send to compressor, when I open compressor and try to mark chapters to make MPEG2 export (later for DVD), Compressor takes too much time and never ends.

     

    It's very erratic, with small exports of videos very small (less than 1 minute), compressor stalls, the beach ball starts to move and never ends.

     

    I think there are a real problem between compressor 4 and ML, something that Apple knows but there aren't a real and direct solution.

     

    I think we need to open a Compressor BIG issues thread and report it to apple, we are paying for software that is not working, it looks worst than Microsoft.

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 12:55 PM (in response to fleis)

    Another option could be to downgrade to compressor 4.0.3, anyone have seen better experience with the previous version ?

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 1:14 PM (in response to fleis)

    If you downgrade your still using the same MPEG-2 plug-in. Have you repaired disc permissions?

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 1:25 PM (in response to David M Brewer)

    Yes, I repaired permissions, but i think it's not a permission problem.

    Compressor has a lot of stability issues, it's not normal that you need to stay repairing permissions every day to try to use an app, it looks like the app has compatibility problems.

     

    For example, the preview windows is very fragile, trying to put chapters inside and move the video back and forth, this hang the app (beachball starts and never ends).

     

    So my solution is trying to not use the compressor, but for some things (like doing chapters to DVD) i need it, and it has very good export settings that FCPX hasn't

     

    My point that in a PRO environment it's almost impossible for use the compressor app, it's look like a beta or worst.

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 2:00 PM (in response to bikinijack)

    Compressor 4.0.4 it's unusuable.

    Impossible to use an app that don't allow you to work, at least in my environment (ML and Compressor).

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 2:42 PM (in response to fleis)

    If your having that much problems with Compressor you should take your Mac into an Apple Store and let them have a look at it. You can also try Compressor on one of their Macs.

     

    I've been using Compressor for about 10 years. Ten years ago I would agree with you (no h.265 back then). It was so bad I didn't use it. It was crap-oh-la!!! This is the best version I have every used.

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 3:44 PM (in response to David M Brewer)

    I think the problem is not the mac. In my case Im using two macs, one imac i5 and other brand new mbp i7, both with Mountain Lion and compressor is very unstable.

     

    I think the problem is the combination of Mountain Lion and compressor, there are something that doesn't like each other.

     

    For example Im trying to export using compressor settings a small video, I trying to mark the chapters using preview and moving the video back and forth and boom, the beachball starts spinning and I need to force quit the compressor.

     

    David are you using Mountain Lion?

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 9:05 PM (in response to bikinijack)

    bikinijack, I suggest you try those apps, maybe it could help.

    In my case Im trying not to use the compressor until apple fix it, at least for ML.

     

    There are a nice tool caller "Compressor repair" (free) from Digital Rebellion that makes some "repairs" to the compressor app (like trash preferences, trash caches,etc) maybe could be help http://www.digitalrebellion.com/compressorrepair/

     

    The other app that it's very interesting is http://www.digitalrebellion.com/promaintenance/

     

    Promaitenance is a series of mini apps to solve and troubleshoot problems (one of it is compressor repair). Maybe it could help to solve FCPX issues and compressor too.

    It cost 139 but I'm thinking to purchase it because it's good to have a "repair kit" in case of problems.

     

    Let me know if the compressor repair improve your experience, in my case I used it, later start to use compressor (at least the first minutes goes well) but later it hangs again, beachball spinning..

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 9:43 PM (in response to fleis)

    What I was saying is, "Take your Mac in to have them check bout you running stem and computer."

     

    Try this.. Go to System Prefs... User... Make a new user account and see if that works.

     

    I'm running ML 8.1...

     

    Click on the fullscreen button and set the resolution to 1080p.

     

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 9:59 PM (in response to bikinijack)

    Yes it's frustrating..

     

    Maybe an option could be to use VMWARE Fusion, it allows you to run another OS in a windows, making a virtual machine and install lion inside the VM.

     

    It's crazy, but it could be an option until somebody in apple solves the issues.

     

    It's very clear that Compressor 4.0.4 has some problems that in certain cases has serious issues at the point that it's unusable.

     

    In my case in 2 different macs it fail, so it's not a isolated problem of one user, it's more than this.

     

    In general I have seen that Preview Windows it's very problematic in Compressor, it looks like very slow.

     

    FCPX and Motion works perfect, the problems is the Compressor.

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 10:00 PM (in response to bikinijack)

    Un-mount the SL partition. SL and ML on the same drive or separate drives should not make a difference.

  • fleis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 10:03 PM (in response to bikinijack)

    Have you used compressor repair and the Pro maintainance tool that I suggested?

    The pro maintainance you can download a free trial and run the "Quick fix" that removes a lots of caches .

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