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cannot turn off incoming mail sounds

I am running 10.8.1 on a new retina macbook.

I have tried every preference panel I can find and nothing seems to be able to turn off the incoming mail sound.

I am getting what I think is the "Basso" sound whenever a new mail message comes in.

I went to Mail Preferences and picked New Messages Sound>None.

Then I unchecked Play sounds for other mail actions

Still get the basso sound when new mail comes in.

I even rebooted to see if that would fix it. No luck.

Then I went and tried to change the sound to something else. That didn't work either. Stuck on basso!

Even checked Notifications Center and the Sound Preferences Panel. No luck there either.

I don't want to turn off sound entirely, just stop incoming mail sounds.

Any help or suggestions would be appreciated!

thanks

iMac, OS X Mountain Lion, 16GB Ram, 1 TB Hard Drive

Posted on Aug 29, 2012 10:18 AM

21 replies

dowsmith

Level 1

35 points

Jun 18, 2015 1:44 AM in response to Zangão

I have the same problem as the orignal poster. I'm running 10.10.3.

I have:

1. Mail prefs set to New Messages Sound>None.

2. System prefs/Notifications: none for Mail

3. I'm not running SpamSieve

Anyone found a solution?

Oct 10, 2015 7:57 AM in response to dowsmith

I solved this - found out that Spamsieve was the culprit.

If running Spamsieve - go to http://c-command.com/spamsieve/help/how-can-i-hide-spamsiev and show in dock. You may have to close the mail app and re-open.

Then go to Spamsieve preferences - click tab for Notifications and uncheck "play sound" - it was the basso.aiff on my iMac.

This solved it for me.

If you wish to hear another sound when mail arrives - configure your choice in the mail app.

Dec 14, 2015 1:53 PM in response to Martin S Taylor

Realize this is an old thread, but thanks, Martin. That was driving me crazy!!

May 20, 2016 10:01 AM in response to Zangão

If you are running Outlook, you still need to go into Apple Mail preferences to turn off sounds for the Exchange account.

Nov 15, 2016 4:58 PM in response to William Damon

Spamsieve was my issue. Turned sounds off in Mail>Prefs and SystemPrefs>Notifications>Mail, but I still had it. Spamsieve preferences was my culprit! :-)

atort

Level 1

4 points

Jun 5, 2017 10:53 AM in response to Martin S Taylor

Thanks Martin.

You solved it.

cannot turn off incoming mail sounds