When spilled water on MacBook Pro keyboard?

So have you brought in a water damaged Mac and did they diagnose it? This is the main question I am trying to get answered. I would not rather not waste hours in transit if there is nothing they can do for me.

Well, here is a paste from the post about halfway down this page from someone who actually did take a water-damaged Mac into the Genius Bar:

"Happy" story. My daughter got a liquid spill on her MBP. She brought it to an Apple Store where they told her the liquid spill was not covered by her Applecare. She brought it back home, we sent it to Apple Repair (called the support line and they sent a box); they informed us it would cost about $774 (plus tax) to replace logic board, and 'make the computer better than new." The rep recommended I call Homeowner's Insurance (Amica), and since we had a computer/electronics clause for a nominal year charge, indeed the computer was covered for repairs or replacement, whichever was less (we were covered up to $4K) with a $50 deductible. The computer IS better than new now. Buy that extra insurance - either homeowner's or renter's. The ins rep told me our smartphones, iPads, iPods, laptops and desktops, etc. were all covered. "Even if you dropped your phone in the toilet."

So, it sounds like you would do better to contact the Support line and talk to the Apple Repair people. Here is a link to do that.

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=Macn otebooks

According to this support page, you should be able to bring in your Pro to the Apple Store to have it analyzed. It does not appear that the poster of this story was very successful in the Apple Store visit, but that may vary from store to store. I don't know. But, if you don't want to give that a try, then you can call the support number for your country below, and talk directly to Apple to arrange to send it in to them:

http://support.apple.com/kb/HE57

Cheers,

GB

There is hope!

This thread at first made me so depressed and sad. Nothing but terror stories... But if you spill water on your mac it isn't the end of the world (you even have a decent, if not solid) chance of getting it up and running again--if it was only water that was spilled.

The key trick: after the water spill, do not try to start the computer, plug it into the charger (or anything else for that matter) for 3-4 days.

Please refer to this more optimistic forum discussion on the same issue (really brightened my outlook!): http://forums.macnn.com/69/mac-notebooks/344267/spilled-water-while-macbook-pro- was/

Let’s close the loop on this. I visited the genius bar on Friday the 12. They took the machine in the back room to look at it. They came back out with an evaluation of the damage. The declared it a level 4 repair and stated it would cost $755(before tax) flat fee to repair. They were able to give me an RMA number and could have sent it out immediately, except I needed to pull data off the hard drive.

I turned the machine over to the Apple Store Sunday the 14^th. It was returned to me today the 18^th. They fixed the main logic board, the battery, and the top case w/keyboard. They even replaced the display clamshell which had a cosmetic dent from a previous incident.

Conclusion:

• The Genius Bar was definitely worth the visit, they were able to give me the price, advice and the RMA number.
• The repair was very expensive but they have shipped me back a machine that is in perfect working order that even looks prettier. The warrantee is only for 90 days on the items that they repaired, so the price does not include much more of a warrantee.

Apologies if someone else mentioned this, but it's worth noting that Lenovo, Dell, others make keyboards that are spill-resistant. One of the trade-offs of buying a Mac is the greater spill danger. If that's a big concern, you might consider a Lenovo over a Mac.

Just an FYI,

I spilled about 12 oz of water on the MBP I'm typing on right now. Here is what I did. Ripped all the peripherals and power cord from the laptop as I turned it upside down and held the power off button for 4 seconds. Within about 2 minutes I had the back cover off and pulled the connection between the battery and the logic board.

I set the computer open on it's side where the water would drain down toward the CD drive instead of the logic board and connectors. There was definitely a little bit of water but nothing major. Next I pulled the logic board out of the chassis and inspected. Luckily, there was no visible damage. I ran a hair dryer until the logic board was completely dry. Next, I ran the hair dryer on the keyboard face on low heat for about an hour. Still unsure if there was water pooled under the keyboard, I pulled the black covering form the back of the keyboard and inspected. To my suprise, it was completely dry.

I think the key to success here is speed. If you turn it upside down immediately, the water does not have much time to seep through the small holes in the paper under the keyboard. The paper under the keyboard is glued at all edges with seep holes for various mountings and cables. Also, removing the battery connection to the logic board removes power which should drastically decrease chances of damage. Besides the water test strips that turned red inside the chassis, everything is functioning perfectly as before; except my self loathing for making such a bone headed mistake.

Fantastic! However, do watch out for any long term issues. Not everyone here can do what you did. Everyone here can not eat or drink near their Mac though and avoid the "accident" altogether.

I just bought a BT Apple keyboard and trackpad. I let the MBP sit away from the keyboard/trackpad and only risk the loss of those instead of the entire MBP.

My humble opinion.

My dozy son recently spilled orange juice on my £1000+ macbook pro. Didn't tell me for over two hours before I notice it damp! After calming down from the initial shock, anger 😠 and hysteria I cleaned all the keyboard and back with kitchen towel and gently blowed it with the hairdryer on a very cool setting. I then left my dehumdifier on beside the open Macbook for two days solid to hopefully draw any moisture out then prayed! Today I have nervously switched on the Macbook to see if it has survived it's ordeal and it has! The Machine is working and seems to be functioning normally. I have never had a more anxious 48 hours waitin all my life! My son has been banned from using it again. 🙂

Can you come back in 3 months with a smiley face.

The acid in the orange juice will continue to cause damage, you really need to take this in for inspection and cleaning (if possible), good luck 😟

Someone dumped a whole glass of milk on my keyboard over a year ago. Did the hairdryer thing and never had any problems until last week when just a lil bit of beer got in the magsafe port. Hairdryer couldnt save it this time. Guess macbooks just arent beer drinkers.

What kind of beer, import or domestic 😉

---Don't eat or drink near your laptop.

---Don't let friends eat or drink near your laptop. Hide the computer when they come to visit.

---If you have friends with IQs lower than the legal speed limit in the US, give them a blessing and then go find some smarter friends.

Accidents never happen and you should never let your friends know you have a computer. Also, if your friends ever have an accident involving your property, they're not worthy of your presence.

You must get out a lot.

Accidents never happen

That is not what was said. Accidents occur, usually to people who fail to evaluate the risk of behaviors.

The OP asked the risks, so I think the OP is being wise in asking.

and you should never let your friends know you have a computer.

That came from your imagination. It was never stated.

Also, if your friends ever have an accident involving your property, they're not worthy of your presence.

Friends who bring open glasses of beer around a computer they will have never pay to repair (when they spill on it) are not friends. Friends respect your property, and will pay for repairs if they cause damage.

You must get out a lot.

No ... not worth the effort ...