An unknown error has occurred app store

An unknown error has occurred


This message An unknown error has occurred when i try login to APPSTORE in my MacBookAir.'

MacBook Air, OS X Mountain Lion (10.8.1), Problem to log in to app store

Posted on Aug 31, 2012 3:45 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2012 10:25 AM

wagaya wrote:


Really bizarre. Hearing some people suggest that it's a problem on Apple's end is discouraging, as it suggests anything else I try may automatically fail. Yet if I can use the App Store from another user account, that suggests there has to be something lurking in my main account's Library (probably) that's causing the problem...


After running around in circles trying to get this resolved for me I finally found a (fairly easy) solution - the key point here is that the AppStore works just fine form another user account on the same computer (using the same AppleID) so it has to be something in ~/Library rather than /Library (thus ruling out the NetworkInterfaces.plist fix - which I tried and which didn't work for me).


Here is a step-by-step of what worked for me:


  1. Create a new user account - let's name it "Test" - I did not make this an administrator account
  2. Log into that new user account (skipping the AppleID/iCloud screen)
  3. Select "Software Update…" from the Apple menu - you will be asked to enter an administrator name and password in or to check for system updates - just provide your normal (admin-enabled) user name and password
  4. If you have any updates available, click "Update All" and log into the AppStore with your normal AppleID/password (this should work since you are in a new user account)
    (If you don't have any updates available, I assume that you can also log in using the menu item in the Store menu of the AppStore application though I have not tried that)
  5. As soon as the download starts, you can quite the AppStore application
  6. Log out of your test account and back into your normal account
  7. Open /Applications/Utilies/Terminal
  8. Type the following command:
    sudo cp /Users/test/Library/Cookies/com.apple.appstore.plist Library/Cookies/
  9. Open the AppStore again and you should be able to log back in


What does this do? It seems that the com.apple.appstore.plist file in your normal user account has become corrupted - we use a new account and create a new one (which is interchangebale since we use the same AppleID) and move that one back to the main account with the corrupt file.


AndreasUser uploaded file

198 replies

Jan 17, 2013 10:13 AM in response to OlofMork

Hi,


I had this problem and the fix was simple for me. Change the country / region from your country to the USA (if you live in the USA change the region to the United Kingdom) and then look at a specific app (i.e. go to more than just the main page on the mac app store), once you have done this change the region back to your actual country, this will then force the Mac App Store to get you to sign back in. This should then fix the problem.

Mar 6, 2013 6:03 PM in response to James Liang @ Taipei

I try mohd hatta's suggestion below and it works for me now. 🙂

"navigate to Library/Preferences/SystemConfiguration and then delete NetworkInterfaces.plist

then restart ur mac, setting ur network and sign in app store"

Xie Xie to mohd hatta ~~ (Thanks in Mandarin [Chinese] to mohd hatta) James Liang from Taiwan



This is the one that worked for me!!! Thank You!!

I tried many of the other "fixes", but none worked. Most of the other fixes were geared around changing settings in the account and then logging off. What was odd with my situation was that I couldn't log in to log off!

This was the only fix that was painless, and didnt take gobbs of time to try. I wish Apple would start a sticky with all of the successful fixes that have worked for their users instead of leaving us to search endlessly for the answers. I felt like I was back in Microslosh world again. There was a reason I left that mess, and I really hope I never have to relive those nightmares again....... OK APPLE?!?!?!

Oct 24, 2013 11:15 AM in response to dokats33

It's under Finder "Go" tab computer/Library/preferences/system configuration. I deleted the .plist file but it didn't resolve the sign in error. What did work for me was I was able to change my country from US to Canada. Then when I signed in a message came up something like " the Apple ID you entered is associated with a different country" it redirected back to USA and logged me in with no issue. As a result Mavericks is installed and it's awesome!

Good Luck.

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