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iTunes match not connecting

I keep getting the below issue when trying to update itunes match:


we could not complete your itunes store request. The network connection was lost. There was an error in the itunes store. please try again later


it is so frustrating! I've turned itunes match off and when I tried to turn it back on I get the same message again.


Anyone any ideas on how to fix this? It's been doing it for the past 6 hours


Thanks!

OS X Mountain Lion (10.8.1)

Posted on Aug 31, 2012 7:14 AM

Reply
92 replies

Aug 31, 2012 2:23 PM in response to pianowez

Same here, in Atlanta, GA. I had previously matched my entire library, now, not even updating works. I get the same connection timed out error. Running Mac OS X 10.8.1.


Error while trying to update iTunes Match:


WE COULD NOT COMPLETE YOUR ITUNES STORE REQUEST. THE NETWORK CONNECTION WAS LOST.

THERE WAS AN ERROR IN THE iTUNES STORE. PLEASE TRY AGAIN LATER.


This has been happening all day. My network connection is fine and no changes have been made to either my network, my computer or iTunes.


We are paying for this product, Apple. Please Fix.


Message was edited by: George Mcgee

Aug 31, 2012 6:10 PM in response to pianowez

Here is what worked for me.

I turned off iTunes Match. This also turned off Genius (which I had never activated).

I turned on Genius and went through the steps to activate it.

I then turned on iTunes Match.

Both iTunes Match and Genius then became active.

iTunes Match then worked normally.

It found the additional 52 songs I added yesterday and is uploading them to iCloud.


Prior to activating Genius, iTunes Match would get stuck at step one then a dialog box would pop up saying that there was a Network Connection error, just like what is mentioned in this thread.

iTunes match not connecting

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