Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"iTunes cannot read the contents of the iPod. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings."

Hi. I am getting the following error message...


"iTunes cannot read the contents of the iPod. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings."


...and my iPod is displaying that there is no music on it.


Sorry to bring up something that's been discussed so many times, but I haven't yet been able to find a fix that works for me.


I'm a mac user and this is an 120gb iPod classic.


When I click Get Info on the device, it shows that the ipod is still full:


User uploaded file


I stupidly don't have the contents backed up anywhere or the original MP3s still in my itunes (I know, I'm an idiot right?). I managed the music manually and bascially used my iPod to store all my music.


Is it possible to still access the music on the device in any way?


Do I have any option other than to restore it and delete everything? I really don't want to have to do that, if at all possible.


When I click to see the contents of the iPod, this is what is there...


User uploaded file


If I click on that iTunesDB folder on the bottom right then it just displays the same thing again, like it's stuck in a loop.


User uploaded file


Any help or advice would be greatly appreciated! Even if it's just a definitive "Your iPod is screwed, you have no option other than to restore it".


Cheers!

iPod classic

Posted on Sep 1, 2012 4:37 AM

Reply
Question marked as Best reply

Posted on Sep 1, 2012 5:52 AM

For recovering music from iPod, refer to thisUSER Tip by tt2, I hope that iPod Access can work for you, as it mentioned recovery from damaged database.


You should also do theiPod Disk Diagnostics as posted earlier by tt2, it wont fix your problem but helps in troubleshooting.


Good Luck!

51 replies

Sep 3, 2012 10:44 PM in response to Al_English

If what's happening to you is the same thing that happened not too long ago with me, them when you go to the "about" screen you will see that all the files from audio and video have been erased and that everything is now under "other". Looking into suggestions and fixes other people have tried I got that resorting the iPod was my best chance. But unfortunately that didn't work in my case. What did work was draining the battery and then reconnecting it to iTunes.

Jan 19, 2013 1:34 PM in response to Al_English

I wanted to share this for others who might come across this post with the same problem.


This fix will work for ipods/iphones/etc.


What has happened is an itunes control or preferences file has somehow gotten corrupted on your device. Why Apple hasnt built the option to do this into itunes is beyond me. In effect you may lose your music library on the device but all contacts/notes/apps/etc will be untouched and fine. Apparently Apple thinks wiping the whole thing is a better option?


Anyhoo:


First try to delete one song from your playlist, and turn off/on your device. This will hopefully overwrite the corrupt database file. Try connecting to itunes again and see if that does it.


If the above doesnt work:


1) Download/Install "i-FunBox" which gives you control of the iPhone’s file system from your computer.


2) Open i-FunBox and search for iTunesDB or iTunesCDB. They should show up in a folder, ie; /var/mobile/Media/iTunes_Control/iTunes


3) Personally, I had to rename "iTunesCDB" "iTunesContol" and "iTunesPrefs" on my iphone 4 before mine sync'd to itunes again. Its always a better idea just to rename these files incase you need to go back or restore them. If for any reason you cannot rename them, then delete them as a last resort.


DO NOT delete or rename anything other than these 3 files!!!

Keep in mind you WILL LOSE YOUR MUSIC LIBRARY. Everything else will be OK though. (contacts/notes/apps/etc)


4) Open itunes again and reconnect your device. Voila!


Alternately, if youre jailbroken, open ifile and navigate to: /var/mobile/Media/iTunes_Control/iTunes


Cheers!

"iTunes cannot read the contents of the iPod. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings."

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.