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kevloucat Author

Level 1

0 points

Diagnosing cause of kernel panic on a Mac Pro

I've got an early 2009 Mac Pro with the following specs:

2.66 GHz Quad-Core Intel Xeon

16 GB 1066 MHz DDR3 ECC

NVIDIA GeForce GT 120 512 MB

OS X 10.8.1

Problem is, at random times, my Mac would just shut down and then restart after I clicked through the "gray your Mac shut down without telling you because it's selfish" warning screen.

I took it to a local computer shop and they couldn't really tell, and suggested I do a clean install of Mountain Lion. I did that, got everything back on from Time Machine (just Documents and Music, no Libraries per the technician's instructions), and then last night it did it again. Restarted while I was working on a web site. No notice.

I wondered if someone could help me diagnose the problem or problems(s), since I can't make ANY sense of the sytem report.

Here is the complete system report when the panic occurred. Thanks for ANY help at all you can provide.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Interval Since Last Panic Report: 228862 sec

Panics Since Last Report: 1

Anonymous UUID: 300EE43F-9F5E-478A-A738-158466678DEC

Fri Sep 7 22:25:11 2012

panic(cpu 2 caller 0xffffff800f2b7b95): Kernel trap at 0xffffff7f90a27975, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0xffffff81fe852000, CR3: 0x0000000011b01000, CR4: 0x0000000000000660

RAX: 0xffffff804da3e400, RBX: 0xffffff804e2ea800, RCX: 0xffffff803113c2c1, RDX: 0x0000000000000000

RSP: 0xffffff81e0f3bd90, RBP: 0xffffff81e0f3bdb0, RSI: 0xffffff8033581b00, RDI: 0xffffff8033581b00

R8: 0x00000000000007bf, R9: 0x0000000000000000, R10: 0x000000000000f784, R11: 0x0000000000000000

R12: 0x0000000000000001, R13: 0xffffff81af85b0b4, R14: 0xffffff81af85b000, R15: 0xffffff804df41800

RFL: 0x0000000000010286, RIP: 0xffffff7f90a27975, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff81fe852000, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff81e0f3ba30 : 0xffffff800f21d5f6

0xffffff81e0f3baa0 : 0xffffff800f2b7b95

0xffffff81e0f3bc70 : 0xffffff800f2ce4ad

0xffffff81e0f3bc90 : 0xffffff7f90a27975

0xffffff81e0f3bdb0 : 0xffffff7f90a276f3

0xffffff81e0f3be00 : 0xffffff7f90a276ab

0xffffff81e0f3be50 : 0xffffff7f90a27936

0xffffff81e0f3be80 : 0xffffff7f90a0c5d2

0xffffff81e0f3bed0 : 0xffffff7f90a0a59f

0xffffff81e0f3bef0 : 0xffffff800f647078

0xffffff81e0f3bf30 : 0xffffff800f645b8a

0xffffff81e0f3bf80 : 0xffffff800f645cb9

0xffffff81e0f3bfb0 : 0xffffff800f2b2677

Kernel Extensions in backtrace:

com.apple.GeForce(8.0)[4B9BE287-5251-398E-96B0-BB16C9BFB2D9]@0xffffff7f90a06000 ->0xffffff7f90ac8fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f8f8 d8000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[99CA4184-8D92-31B2-8726-46139E8E3DFF]@0xff ffff7f8f8c4000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8f84d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2600903C-EEDE-321B-A023-169DC9B26EA6]@0 xffffff7f8f881000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12B19

Kernel version:

Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64

Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D

Kernel slide: 0x000000000f000000

Kernel text base: 0xffffff800f200000

System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 200816362998684

last loaded kext at 46599045324: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f91145000, size 36864)

last unloaded kext at 120527452575: com.apple.driver.AppleIntel8254XEthernet 3.1.1b1 (addr 0xffffff7f90492000, size 69632)

loaded kexts:

com.logmein.driver.LogMeInSoundDriver 1.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.filesystems.ntfs 3.10

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleLPC 1.6.0

com.apple.GeForce 8.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.1

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AirPort.Brcm4331 601.15.21

com.apple.driver.Intel82574L 2.3.0b4

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBUHCI 5.1.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.2

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 16 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x857F, 0x463732353155363446393333334700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.21)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en2

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-2

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB

Serial ATA Device: ST31000333AS, 1 TB

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa200000 / 2

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc526, 0xfa230000 / 4

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa220000 / 3

USB Device: LaCie Hard Drive USB, 0x059f (LaCie), 0x1018, 0xfd100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

FireWire Device: built-in_hub, 800mbit_speed

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Mac Pro, OS X Mountain Lion (10.8.1)

Posted on Sep 8, 2012 2:00 PM

228 replies

kevloucat Author

Level 1

0 points

Sep 26, 2012 7:07 AM in response to Pierre Igot

No problem. I REALLY appreciate you posting the hack via the blog. It was worth a try. It's funny that I'm not really that upset about the KP other than annoyed. Going to keep trouble shooting...

Sep 26, 2012 1:44 PM in response to kevloucat

kevinloucat-

You kernel panics are all occuring as a result of the same routine, the GeForce driver.

But there are three different kernel panics in the four reports:

panic(cpu 2 caller 0xffffff800f2b7b95): Kernel trap at 0xffffff7f90a27975, type 13=general protection

panic(cpu 6 caller 0xffffff801c0b7b95): Kernel trap at 0xffffff7f9d7d0975, type 13=general protection

panic(cpu 2 caller 0xffffff800d2b7b95): Kernel trap at 0x0000000000000000, type 14=page fault

panic(cpu 2 caller 0xffffff8009051c07): "IOGMD: not wired for the IODMACommand"@/SourceCache/xnu/xnu-2050.18.24/iokit/Kernel/IOMemoryDescriptor.c pp:1424

Sep 29, 2012 12:23 PM in response to kevloucat

I'm also getting this panic (3rd time in 6 days) and I have 3 NVIDIA GeForce GT 120 cards with 3 LED Cinema Diplays on a 2009 MacPro

Sat Sep 29 10:31:45 2012

panic(cpu 6 caller 0xffffff8016851c07): "IOGMD: not wired for the IODMACommand"@/SourceCache/xnu/xnu-2050.18.24/iokit/Kernel/IOMemoryDescriptor.c pp:1424

I'm going to revert to the older IOGraphicsFamily like Betalogue (link below) since the driver upgrade coincides with my first crash on Sep 24 2012.

Solution (hack) for kernel panics in 10.8.2?

kevloucat Author

Level 1

0 points

Oct 2, 2012 12:58 PM in response to cryptomagic

Well I removed one of my GeForce 120 cards (the one my secondary monitor was hooked up to) and the kernel panics have stopped. I've now worked a week without a kernel panic.

I guess I'll look to replace it, since I'm not sure if Apple's going to address the issue.

Oct 3, 2012 4:59 AM in response to kevloucat

Far be it from me to tell you what to do, but replacing a video card because of a software bug strikes me as a bit extreme, not to mention potentially ineffective. I think it's quite clear that these KPs are caused not by a defect in our GT 120 cards, but the very presence of more than one GT 120 cards in our machines. There is a bug in the updated graphics driver included in 10.8.2 that triggers this problem.

The fact that you don't get KPs when you remove one of your cards does not prove that the card is defective. In fact, I'd be willing to bet that if you removed the OTHER card, the KPs would cease as well. Now, you MIGHT avoid the KPs by replacing one of the GT 120 cards with a different model/brand of card, but there's no guarantee.

I still hope that Apple/NVIDIA is sufficiently aware of this issue and takes it sufficiently seriously that it'll be addressed soon in a software update soon.

kevloucat Author

Level 1

0 points

Oct 3, 2012 5:41 AM in response to Pierre Igot

Point taken. I actually had a moron moment and realized I had the mini-display port as well as the DVI. Just picked up and adapter and I've got two monitors again. Only half the video ram, but this is a great solution until Apple creates a fix.

Oct 3, 2012 6:07 AM in response to kevloucat

Yes, that's what I would have done myself (mini-display) if my hack hadn't worked. But it has worked and is still working so far for me, so I'll leave it at that for now. When 10.8.3 comes out, we'll see if it includes new drivers or not.

Oct 3, 2012 9:18 AM in response to cryptomagic

Since rolling back the driver, I have not had a crash in 5 days. I'm ready to accept that as the solution.

Dogcow-Moof

Level 8

36,623 points

Oct 5, 2012 2:45 AM in response to Pierre Igot

Pierre Igot wrote:

I still hope that Apple/NVIDIA is sufficiently aware of this issue and takes it sufficiently seriously that it'll be addressed soon in a software update soon.

Have you or anyone else here contacted AppleCare about it?

They may know, but they don't know how widespread it is except by looking at the call logs…

Oct 5, 2012 5:04 AM in response to cryptomagic

Well, what do you know? Two full weeks after using my hack to install the previous version of the IOGraphicsFamily.kext file, I've just had a KP. One every other week is much better than one every day or even more, but it's still disappointing.

http://www.betalogue.com/2012/10/05/1082kp-afterhack/

Oct 5, 2012 5:50 AM in response to Pierre Igot

Pierre Igot-

I wanted you to know that an update has been issued. It is not clear whether it addresses this issue:

About OS X Mountain Lion 10.8.2 Supplemental Update

The OS X v10.8.2 Supplemental Update is recommended for all users running OS X Mountain Lion v10.8.2 and includes the following fixes:

Resolves an issue that may cause certain Japanese characters to appear incorrectly in Mail

Allows Safari to access secure sites when parental controls are enabled

Addresses an issue that may prevent systems with more than 64 GB of RAM from starting up

Resolves an issue that may cause DVD Player to unexpectedly quit

http://support.apple.com/kb/DL1600

Oct 5, 2012 6:37 AM in response to Grant Bennet-Alder

Thanks for letting us know! The supplemental update does indeed modify one of the "IO" files, so it might include a fix for the KPs:

Mac OS X 10.8.2 Supplemental Update: Updates IOPCIFamily.kext

Oct 5, 2012 7:35 AM in response to kevloucat

in my case, after having suffered for a few weeks i resolved it by resetting the SMC. That has made the problem disaapear.

Follow these steps.

http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

Oct 10, 2012 6:12 AM in response to Pierre Igot

Sadly, I have to report that I have had another kernel panic, five days after installing the OS X 10.8.2 Supplemental Update:

First kernel panic since installing OS X 10.8.2 Supplemental Update

Oct 29, 2012 4:22 PM in response to Pierre Igot

I crashed today. It's been 14 days since my last Panic attack. So as Pierre sez, "better than daily crashes"

I updated to 10.8.2 but it did not upgrade /System/Library/Extensions/IOGraphicsFamily.kext. I'm still on 2.3.4. Pierre, did you try 10.8.2 with 2.3.5?

I guess I'll try resetting the SMC.

PS: Not sure if this is related but with ML, my Mac always forgets my window arrangements. Whenever I reboot (or crash) I get a random layout. Anyone else getting this?

Diagnosing cause of kernel panic on a Mac Pro