iCloud mail is down AGAIN

> Have you gone to the action box on the upper right side and hit Stop Email Notificatons.

Yes, I've done that, in fact that link says "Receive email notifications" now - clear indication that the system thinks I've turned it off. Email are still coming though. Of course now that I am posting that comment it will get turned on again & I'll turn it off again.

Whatever, at least iCloud is working now for me. It was down for about 48 hours!!!! I had to tell everyone at work to send mail to my gmail account... embarrassing, no?

Allan,

The last thing anyone needs here at this difficult moment in time is an iZealot causing trouble.

I'm on the phone to Apple Support right now and the rep is telling me how upset and frustrated she and her colleagues are at the millions of calls coming their way while they're being given nothing to say other than direct customers to status report which tells them precious little.

"Massive" is entirely appropriate. Your hear-no-evil, see-no-evil, head-in-the-sand approach is only causing more upset.

On again? I think but i just do not trust iCloud anymore . As so many users have mentioned (and Apple Tech support)? iCloud and Apple Mail is NOT a good solution for business email , a lesson learnt by so many of us in the last 50 hours.

It's an amateur service.

+ Apples arrogance and silence during this outage has me rethinking my attitude towards everything "Apple" ,

Its just simple manners and Apple are just not respectful of their customers.

Seems to have settled down here in L.A.

If Apple wants to make nice with us, make amends to renew our good feelings about the company, they might want to give those of us affected a brand new IPhone 5.

Now THAT would be good PR.

Now that I would love! I have pulled back on my Apple evangelism based on this debacle. I haven't seen anything this bad. I was actually cutting my last ties to the PC world (16 year old email address) on Tuesday and now I have pause to not act so fast. I am going to rethink my approach. Maybe put a new battery in my old Dell D820 laptop and a new solid state drive for $140 and go back to using it. Keep my MBA for the toy it is.

Allen please consider the reason so many people are upset is that this was a major violation of trust and respect on the part of Apple. It is clear that Apple mistated the scope of the problem. They knew for the first hour that they were dealing with a major system problem. This was not a communication node down or one mail server farm down. It effected people world wide in much larger numbers than have been admitted by Apple. They did not give us updates that were timely. The hid the problem.

This is not what a business partner does.

But more importantly, this signals a very deep problem for the future of Apple and their company evaluation. ICloud is a major strategy. Bottom line is that outages happen. It is how a company responds that is the hallmark. Apple has failed this test.

The worst case scenario here is that it was not a hack but a bad software load that kept propagating in the system. This would call into doubt the development of the new IOS. My point is that without information from Apple we are left to speculate. Apple should learn that lesson.

Don't appeal to the moderator. They were the original censors that kept us from discussing this opening. Yes, they removed the first responses as offensive because we questioned Apple. The Apple of Cook is not the Apple of Jobs.

I'm continuing to receive these email notifications although I've turned them off several times. This is very frustrating! The only reason that I'm leaving this response and reading the posts on this board AGAIN is because I continue to receive them in my box!!!

I've been a fan of apple for the past 8 years... not as long as some but, still a long time. As with many households out there, my household alone has 3 imacs, 3 macbooks, 2 ipads, 1 itouch, umpteen ipods/shuffles and we've all had every iphone that has been available since it's birth equaling about 15 phones... that's not including the replacements for cracked screens or phones that have decided to take a swim in the jacuzzi.

Apple... ALL that I'm asking for is a simple apology!!! You say that 1% of your customers were affected by this... may not seem like a lot to you but, when you're part of the 1% that is affected, it might as well be everyone because that's what it feels like!

The least you can do is apologize for what we've been through and fix the glitch in the darn notifications!!!

Thank you!!!

My email started working about 4 pm yesterday and emails have been trickling in since. It now looks like I've received all of my e-mails. Hope this encourages the rest of you who still don't have access to your e-mail!

I, to, have been trying to stop these messages but now that its slowed down to a trickle I've started to read the comments again. I concure with most of what has been said and appreciate everyones frustration regarding Apples arrogance.

Apple Read This And Learn:

I might be an old fashoned business person but I treat my customers with respect. The past 12 business hours I've been calling and actually talking to my customers appologies for not responding promptly due to this unfortunite situation. In every instance they understood and actually poked fun at me because I have been a huge Apple advocate for the past decade stating the reliabilty of the OS and hardware. Oooops egg on my face now. Bottom line my customers appreciated the personal contact no harm done.

Apple its unfortunite that this has happened, and it can and will happen again to all computor companies, but the way it was handled was deplorable. To not even give your front end customer service people the tools to help defuse the situation is dispicable. I feel sorry for them and on behalf of humanity I appologise for some of the comments they must have had to endure. Especially after publishing the 1.1%, are we really that naive. Then, at the very moment of iCloud crisis, to walk out on stage and proudly proclame your amazing status in the world, what an insult to all of us that made you what you are today. Et Tu Brute

Apple its time to step back and get grounded again. That big retail switch can be turned off pretty quickly and those pretty stores can suddenly become liabilities with out us, your customers. Don't think for a minute that its solely your marketing powess and the pretty adds that sold those millions of unites. We, the users, are the ones that continue to support you and we bring to your product our friends and colleges that help you succeed and grow. You are braking that chain, causing decention, with your head in the sand, so sad, fess up....

Joe Kerr

Kerr Marketing Group

Although my iCloud mail is backup, my mail application is doing strange things, like 5 drafts of already sent outbound emails appearing majically in my DRAFTS folder. In addition, they won't delete. What? Anybody else having strange behaviour? - Steve in Denver

Thanks Robert, I appreciate your comment.

I had the same issues with the drafts and I tried a multiude of different things using all my devices iPad, iPhone and I can't remember what finally unlocked it. I did take one of the dratfs and deleted the senders and sent it to myself and I think that was one of the keys that worked, but not total certian of the sequence.

I have a huge list of duplicate dicarded emails in my trash that I can't perform a select all and delete, they have to be done one by one. Painful...

Having email down for 24 hours is unacceptable but understandable given the complexities of supporting a million plus users - but to not acknowlege it or offer any explanation, or simply deny it happened is flat out unacceptable, from any company, anywhere, anytime - period!

Allan Eckert wrote:

Because it is happening to so few people it is not considered news.

Allan

Allan - I'm really not sure what your problem is? There was a significant failure and the majority of us wanted better feedback. Although a little late in coming, I have at least received the following communication from the iCloud Team....

Message was edited by: rn1001 Dear ROBERT, We apologize for the mail service interruption you recently experienced. Your mail service has been restored, but it is possible you did not receive some of the emails sent to your account between 5 p.m. PDT September 10 and 3 a.m. PDT September 11. We understand this is not acceptable and we are working hard to make sure this does not happen again. Our customers are very important to us and we want you to have the best experience with iCloud. We appreciate your patience. -iCloud Team

I don't have a problem. I simply stated that there probably wasn't a signdifcant number of users who were effected hence the reason the outage didn't make headlines as j.ortiz seemed to think it should have happened. What might be significant to the users might not be significant to the news media as happened in this case.

Allan