iCloud mail is down AGAIN

BUT --- I LIKED the old service that I was PAYING FOR. They discontinued it and now I have no choice but to use their FREE service that I had been PAYING FOR -- for more than 12 years (I think .. it's been so long I forgot!)..... but I didn't mind PAYING FOR what I was getting AND having reliable service. If this is what I will have to look forward to - I will have to find another service that I don't mind PAYING FOR, however, since I own 3 iPads, 2 Mac Computers, iPod Touch and of course an iPhone 4s, along with the long line of other iPhones from the beginning --- , I feel that I have the right to be frustrated over the lack of communication about the outage.

It would have helped if they just released an announcement !!

Useless? People that use iCloud are only a little percentage of the total users of Apple devices.

Before iOS5 you had to PAY for Mobile Me, do you really think that an iPhone or an iPad is USELESS without iCloud? Really?

Anyway, new update for Italy says 15.00 Cest. Now it's 01.00.

Obviously Apple does not eat its own dog food ... how can the world's most famous IT company not have a foolproof failover system? One server system goes down, everything switches over ... all data is mirrored ... this is simple disaster recovery IT 101 ... weird. Makes you wonder if Apple is really solid, or just like one of those stage sets from the old westerns ... lots of veneer and fluff, but no substance ... very disheartening!

Tried to send a note to my good buddy Tim Cook over at apple, but I am guessing he is also one of the 1%. It keeps bouncing back to me. Here it is just in case he decides to read this message board while he is laughing at all of us for being fools enough to stay Apple customers.

Boy, I sure do miss Steve Jobs right about now. He knew what customer service was all about. I guess when he told you to run the compoany they way YOU wanted to...he didn't realize that your way was into the ground!.

My Dearest Timmy,

If I didn't know better, I would think you guys wee trying to emulate MicroSoft! Even THEY have learned how to apologize for their screwups

47 (so far) hours without e-mail is bad, but 47 hours (and counting) without even an apology or explanation??? Horrendous. I guess your little iPhone 5 mutual stroking session today was more important than the piddly little 1% (a totally bogus number) of us that have been longtime customers of Apple for 20 plus years.

Shame on you!

Now I have a Gmail account, and in researching their record...the only outage they had lasted less than an hour and they apologized for it. Oh.. and I don't PAY for Gmail. You guys need to get your **** together (to use your "status Page" terminology) ASAP.

By the way... ASAP means AS SOON AS POSSIBLE. Not whenever we finish stroking our close friends and press buddies so they can gush over our barely redesigned iPhone. It means Right Freaking NOW. It means STAT!

Too bad you guys haven't done the right thing. You might have saved a ton of customers.

Hear that sound? That's the sound of most of the people you screwed for the past few days walking in to the Windows Store.

Down here too for over 2 full days... Salt Spring Island BC Canada. Someone has managed to tarnish Apple's very polished image. Hey, I love you Apple. I've purchased probably 10 computers, 4 ipods, 3 laptops, an iPhone and TONS of software from you since 1994. It isn't all just fun and games though, this is serious business when you say you can handle the email of millions of people, and then fail at it. At least put something on your main page with an apology. Crazy

JUST ADDED>......... Thanks Apple, it's fixed! Woohooo!

Looks like my email is coming back to life. It will take some time for all the emails to load up from what I can see now. So I just have to be paitent while it gets back to where it needs to be. Just happy that it is working again and hope that if doesn't happen again. 🙂

It is an International problem.

I writing from Melbourne Australia. I can send emails but have not had reliable reception of emails for approx 48 hrs.

I seem to get all these emails on this thread without problem though. Curious.

There were days in the distant past when Apple was seen as a company that accepted its Social Responsibilities and had respect and legitimate concern for it's customers, which was of course returned with utmost passionate loyalty admired by other Large corporations world wide, myself included, but alas that is a memory as we all now seem to be dealing with a company whose main aim seems to be Stock piling Cash reserves rather than satisfied customers. A sincere apology and some form of recompense would help in a small way to start to rebuild the credibility and loyalty that Apple seems to have quickly destroyed recently.

It would be great if Mr Cook could possible post something to this thread.

You stated; "trying to find the cause and the solution to this massive issue"

I think that is just the thing about this problem is that it is NOT massive. In fact it is only happening to a very small percentage of the iCloud users. If it were massive, it would be a lot easier to find the cause.

Allan

No the arrogance came after it happened. It is totally illogical that this effected only 1.1 percent of the users. It was a major system crash. Users reported outages in Europe, Asia and the USA. It effected people across the board. It was not a communications node, or an isolated server farm. It was a software problem. Apple should have communicated and been honest. This is the reason to run not walk away from Icloud. It puts their entire future strategy in doubt and revenue.

Strangely enough, mail from the past 36 hours is beginning to come in… in reverse chronological order. This afternoon, this morning, last night... Don't give up hope yet, you may still get your missing emails.

Yes, it is coming in because they went back to the NAP Network Access Point where they are stored and retreived them and now they are reloading them. This was a major crash. My guess a software load went bad or they were hacked as in Project Auroa. Either way outages happen but Apple handled this in an arrogant manner by not communicating the problem. This cast in doubt Apple's future revenue plans.

Oh please, please make the email notifications stop!!!!!! To no avail, regardless of changing settings, removing notifications, assigning as junk mail or applying rules, I am innundated with updates to this thread that I foolishly contributed to. At this rate, I will have to close my mail account.

Apple is lying to its customers whereby so it's stock isn't affected. Outtage in the Austin, TX area has been on/off most of the day. This evening there is a full outtage, no email what-so-ever. Does this remind anyone of Blackberry Outtage Days? Thank god I have another email account that's not iCloud. I dont utilize iCloud for business communications (email) as its not stable.