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itunes 10.7.0.21 on windows 7 64 bit

I installed the latest itunes version 10.7.0.21 on windows 7 64bit and now I cannot open itunes. Any suggestions?

Posted on Sep 13, 2012 7:44 AM

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Posted on Sep 13, 2012 10:59 AM

Even I am on WIndows 7 , but 32 bit. But this keeps crashing.


Kindly let me know if you find the solution.

43 replies

Sep 23, 2012 3:30 PM in response to bsangha66

PROBLEM : Exact same problem. iTunes 10.0.7.21 crashes when 'iTunes Store' is clicked on


OS : Microsoft Windows 7 Ultimate x64


TRIED :

a) uninstalled/reinstalled iTunes
b) uninstalled/reinstalled Quicktime
c) uninstalled Bonjour

d) installed itunes on another machine with 'Windows 7 Pro x64' and it WORKS!!!! WHYYYY!!!!!??? 🙂


SOLUTION : nothing yet!


Please advise...

Sep 25, 2012 10:09 AM in response to bsangha66

Hi all,

I was not one of the smart ones who went to the forums to read up about issues people were having once they installed it. So, I am one of the unlucky ones who experienced a catastrophic failure of the new itunes update. My issue with the new version: none of my movies or videos had audio or video once I installed it. My solution: uninstall itunes (rip it out entirely). Download and reinstall the previous version of itunes (10.6.#.#). Also had to tinker with the permissions of my temp folder as well as delete the itunes library file (which then will reform once you open itunes again but you will need to “add folder to Library” to tell itunes where all your videos and music are again). Overall, a real pain in the *#%! Thanks Apple. That is about an hour of my life I will never get back due to your overall incompetence.

Sep 25, 2012 12:34 PM in response to bsangha66

So far wasted way too much time on this 😠


Uninstalled several times, re-installed


Situation is that if I reate a new user account itunes fires up straight away, if I use an existing account it wont launch at all. Clearly there must be a file that is causing a problem that i am not removing on uninstall, I have deleted all the Itunes library folders I can find.


Really starting to loose it now

Sep 30, 2012 7:56 AM in response to amrobx

Okay, I have confirmed that iOS 6 does indeed work just fine on 10.6.3 on my machine. I can't say that anyone else won't have issues, but compatibility doesn't seem to be a problem for me. All my devices sync, wifi sync, backup and restore perfectly under 10.6.3. I have tested this with an iPod Touch 4th gen, iPhone 4, and iPad 2, all updated to iOS 6. Hope this helps and/or provides some encouragement, at least until either Apple acknowledges the problems with 10.7 or simply fixes them--at least hopefully, anyway.


Thanks for verifying this, superiormac. It gave me the courage to test out my iPod touch to see if it would work for me.

Oct 1, 2012 1:43 PM in response to cbmartella

This worked for me!!!! Only trick is you'll need to start the itunes a few times before it works.


1) after deleting the contents of the iTunes directory like you suggested
2) started itunes it crashed

3) started it again worked, when i clicked on iTunes store it crashed...

4) started it again and clicked on itunes store... then it worked..


i can confirm that itunes work, movies work, songs play, everyting is fine this far....


my problem was, after the upgrade, iTunes crashed when everytime i clicked on the 'Itune store


I am using Windows 7 Ultimate 64bit.


Im assuming that the directory got corrupt...? ....


Thanks cbmartella! 🙂

Oct 6, 2012 7:54 AM in response to cbmartella

iTunes 10.7.0.21

---------------------------


Problems after upgrade:

1) iTunes store crashes
2) videos or songs don't play


My OS: Microsoft Windows 7 Ultimate 64bit SP1


Solution (the only solution i found):


1) export your library.xml to somewhere safe (File>Library>Export Library) (if you want export your playlist)

2) use revo uninstaller to completely uninstall itunes (ensure that your itunes library is backedup somewhere safe)

3) ensure that itunes is removed from registry

4) uninstall anything related to iTunes; such as QuickTime, Bonjour, AppleTalk, etc...

5) reboot your system

6) fresh install of iTunes

7) import your library.xml (file>library>Import Library)


Total time : 5mins. (well for some it could take 30 at max).


Reference:


1) http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/


This solution worked for me and it should work for everyone with the similar type of problem(s) with the similar type of OS. 🙂


Hope this helps!

itunes 10.7.0.21 on windows 7 64 bit

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