Previous 1 2 3 Next 34 Replies Latest reply: Feb 25, 2014 3:10 PM by adrogmfb22 Go to original post
  • dmc99 Level 1 Level 1

    When I do the same win7 utility with the ipod in disk mode, win7 does not lock up, but only sees my C and root drive. Still, does not see the ipod even in disk mode setting.

     

    Win 7 does see the ipod under device manager - disk drive.

  • planb77 Level 7 Level 7

    Have tried completing removing and re-installing all Apple related software using the exact instructions in this Apple support document?

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7


    B-rock

  • dmc99 Level 1 Level 1

    B-rock, I have not. I only removed and installed iTunes via the WIN7 proceedures. I did get a hold of my wife's Nano. It worked just fine after the driver updated when I first put it in my USB port. Interesting. Nano works, Ipod does not.

     

    Dave

  • dmc99 Level 1 Level 1

    Reloaded iTunes as per the link above. Deleted and re-installed. Only difference is that when the iPod is now plugged in, the USB driver is installed. The iPod is still not seen in iTunes. The Nano IS seen in iTunes.

     

    Confusing.....

  • dmc99 Level 1 Level 1

    Sorry....I am testing with my shuffle, not Nano. Geeze.....been trying to get this going for too long. Shuffle.....works, iPod does not.

  • dmc99 Level 1 Level 1

    Plan77 -

     

    Just tride the compatibility to 9older software under iTunes properties, no change. Since I was at WIN 95 in the past and it worked, I thought I would try this. Same results.

     

    Is there any settings in the iPod I need to look at? iTunes is working fine. I can see my library, play tunes, even purchase.

  • planb77 Level 7 Level 7

    What kind of iPod is this?

    Identifying iPod models


    B-rock

  • dmc99 Level 1 Level 1

    iPod classic 160g

  • planb77 Level 7 Level 7

    Did you ever try the iPod on another PC or Mac running iTunes just to see if it is properly recognized there?

     

    Does the iPod still charge when you have it plugged into your PC?

     

    B-rock

  • dmc99 Level 1 Level 1

    I did not try with other pc. I do not have one close by to do that with.  I did replace with a Nano and it worked. So, the test with a second pc was not done. The battery does not seem to be charging when plugged in. Just showing connected...

  • planb77 Level 7 Level 7

    Well if possible, try and find somebody who will let you test the iPod on it.

     

    Does the iPod work okay otherwise?  Have you looked at the iPod's dock connector port to make sure it is clean and clear or debris and that there are no visible signs of corossion or damage to the pins?

     

    I know the cable worked with another iPod (a Nano in particular), but perhaps it would help to still try and use another one just to be sure.

     

    B-rock

  • dmc99 Level 1 Level 1

    Agree, just not easily done to find a second pc.....yes works fine..new cable installed.

  • planb77 Level 7 Level 7

    Not sure what you mean by new cable installed....

     

    Did you check the iPod's dock connector port as I mentioned above?  And what were the results?

     

    Either way this definitely sounds hardware related with the iPod itself especially since it does not even charge with multiple cables/USB ports/etc. 

     

    One last suggestion is to let the iPod's battery full drain and sit for a few days. Then connect it to an external power source and let it charge back up.


    B-rock

  • dmc99 Level 1 Level 1

    Is there a diagnostic check for the dock connector? It looks fine to me physically.

  • planb77 Level 7 Level 7

    There is not. I'm out of ideas.

     

    You have done a hard reset of the iPod with it still connected to your PC? To do this, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.

     

    B-rock