Cannot connect to iTunes store

Why does my app store on my ipad 2 say "cannot connect to iTunes store"?

iPad 2, iOS 5.1.1

Posted on Sep 19, 2012 7:55 AM

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140 replies

Sep 21, 2012 1:55 PM in response to Clwill

Thanks for the info, this got me working as well. Specifically, I was trying to update an app on iPhone 5. This is what I had to do (some of the steps are probably not necessary but may be needed 🙂):


1. Change the year to 2013.

2. I fooled around with it a bit and kept getting the error so I set the date back again.

3. I got the error again so I set the date to automatic.

4. Again, the awesome error came up so I switched from the Update screen to Featured and then back again and THEN I was able to update.


I hope this helps!

Sep 22, 2012 1:34 PM in response to Clwill

This does not work for me. I have a 4S that was updated on Thursday evening & I have tried this date/time fix MANY times....with WIFI....without...4G....different date changes....restarts....

Anyone else having this problem lasting????

Some of my bookmarks now only open up in Safarfi with a "reader" & no website visible! Haven't done too much else, fortunately my pictures & music seem to be there (some readers reported them missing), but is IS annoying having an app I DIDN'T ask for default to my phone and then REFUSE to let me see it or use it!!!! Come on Apple, whose idea was this?

Sep 23, 2012 10:12 PM in response to ixavi

confirmed, ixavi's solution is the correct one and works for me.


in short, what you need to do is:


1. Go into the App Store

2. In the Featured Section, scroll down to your Apple ID. Click on it, choose Sign Out.

3. In the same place in the Featured section, sign in to your Apple ID again. If you have an associated credit card, you'll need to fill in that card's security code/CVV.

4. Passbook works.


My guess is that during the IOS 6 upgrade, this stored info about your Apple ID which is used by the App Store isn't always upgraded properly. On 2 of the 3 iOS devices I have, it was, but not on the 3rd one. I had to do the above to fix it, and didn't have to mess around with stupid stuff like adjusting the clock...

Sep 24, 2012 4:36 PM in response to ohayobear

Payment information updates & signing in & out....This did not work for me either. Sometimes it actually tries "loading", but eventually always goes back to cannot connect.....The very sad part is that I only fly somewhere twice a year & have a trip upcoming in 2 weeks....might have actually used Passbook! Now I will just have to stuff it in a folder & forget about it.

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Cannot connect to iTunes store

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