Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 6 Error - Unable to install update

I downloaded the IOS 6 update and clicked on Install Now. and click to Agree. It says verifying update and then I get the error "Unable to install update. An error occured installing IOS 6." I get a choice of Close or Settings. Both take me back to IOS 6 update screen. It does say it's downloaded.


I've tried turning the new iPad off and then back on. My current OS is 5.1.1 ((B206)


Help!

iPad (3rd gen) Wi-Fi, iOS 5.1.1

Posted on Sep 19, 2012 10:47 AM

Reply
46 replies

Sep 19, 2012 2:52 PM in response to Grouch92

I have a similar problem, installed with the USB cord, then got "an error occured" message and I tunes said i have to do a Restore. I continued and half way through the restore I get "an error occured" again.... MY IPHONE IS SCREWED!!!! I can't restart it now, everytime I turn it on all I get it the USB pplug symbol and the Itunes logo...I can not get out of the circle of "restore, error, restore, error......." aghhhhhh

Sep 19, 2012 5:04 PM in response to Grouch92

I don't know if this will work for others, but I was updating my iPhone via USB cord (plugged into my Apple keyboard). And when I tried to update to iOS 6, everything went through, the install began, right to the end of the update and install on the phone, and then the message came up "iTunes cannot install... blah, blah, blah... error (6)".


So I unplugged the USB via keyboard, quit out of everything, restarted the computer, opened iTunes again, and plugged the USB cable into a rear port on my Mac. It opened the phone up and finished the install with no problem.


The issue, at least for me, appeared that the USB port in my keyboard wasn't able to support a software update this large. For those with similar errors and setups, give it a shot. Good luck, all!

Sep 20, 2012 1:56 PM in response to chubbj

whew it seems I am not alone. I thought my ipad2 updated fine last night but today I found all sorts of things wrong with it from "Music" app losing the iCloud icon so i can't tell what is downloaded and what is on cloud, songs that can't be deleted, app store giving me blank screen. then to make it worse I tried a PC usb cable sync and it bricked the thing! Now it keeps saying I must restore it but keeps failing with error codes despite the download supposedly working.


I think the servers are too jammed and we perhaps are getting incomplete or corrupted downloads of the ios thus it errors out. Maybe after a day it will work - I hope so because otherwise this is an expensive brick!!

IOS 6 Error - Unable to install update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.